I absolutely love MyFirstWig. I’ve been a loyal customer for about 10 years, and the quality has always been exceptional. Consistently beautiful, reliable, and worth every dime. The human hai... Toon meer
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Lees wat reviewers zeggen
I would give this company zero stars if I could. This is a warning to all ladies wishing to purchase wigs PLEASE stay away from this company they are SCAMMERS. Save your hard earned cash which peopl... Toon meer
Bedrijf heeft geantwoord
I have tried many many wig Companies… Myfirstwig company is the only company I will order from now Never had a problem with any of their wigs very little shedding, which is natural. You get exact... Toon meer
Bedrijf heeft geantwoord
I have been purchasing units from My first wig for years. Whenever,I reached out to them with an issue or concern about any unit I have order, their response is always to satisfy my issue or concern... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
"My First Wig" was created as a way to introduce first time wig wearers to high quality lace wigs. The difference between us and other wig companies is that we also provide detailed wig tutorials for every wig we offer. We understand how confusing and overwhelming it can be for women who have never worn wigs before; we cut out all the confusion and provide detailed instructions on application, styling and maintenance. We also have consultants available to answer our customer’s questions within a reasonable time frame. |#lacefrontwig #lacewig #gluelesswig #wigforbeginner
Contactgegevens
Verenigde Staten
- service@myfirstwig.com
- myfirstwig.com
3,2
Gemiddeld
863 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The short wavy wig DTS003 is cute and…
The short wavy wig DTS003 is cute and looks natural. It's perfect for summer.
20 juni 2024
Antwoord van My First Wig
Dear Gregory,
We're thrilled to hear that you love the short wavy wig DTS003 from Myfirstwig! It's great that it looks cute and natural, perfect for the summer season. Enjoy rocking your new look! We appreciate your support and look forward to hearing how everything turns out.
Best Regards.
Myfirstwig Customer Service Team
Awful Wig - Shedding Hair
I want the wig that I purchased and I can return this awful wig back to you.
I just open the second wig bag I purchased it is awful..the wig hair shedding like dog. What kind of wigs are you selling for?
It does not look like that is being advertised on the website.. 😞
The first wig
The wig is meshed with something netted and sew the wig on.. it is awful.
6 juli 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Tanya,
We apologize for the inconvenience. Please provide us with your order details so we can assist you promptly with returning the product and finding a suitable solution.
We appreciate your patience and look forward to resolving this for you.
Best regards,
My First Wig Customer Service
My yaki texture wig looks very natural
My yaki texture wig looks so natural! The lace blends perfectly with my skin tone. It’s really a glueless wig!
7 juni 2024
Antwoord van My First Wig
Dear Elizabeth,
We're thrilled to hear that you are delighted with your yaki texture wig! The seamless blend of the lace with your skin tone and the glueless feature truly make it a natural and convenient choice. Thank you for choosing MyFirstWig!
Best Regards,
Myfirstwig Customer Service Team
Fake "Human Hair" Wig
I ordered a "human hair" wig from My First Wig and when the product was received, it was a cheap imitation of a wig and definitely not real hair. There were no labels, care instructions etc. I return the wig immediately and the company is now saying that I sent the order to a "Fake Company". I am not believing them. Sonia Leeds
25 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sonia,
We apologize for your experience. Upon further investigation, it has been confirmed that the concerns your order Order Id: WIG00146931 you mentioned were related to purchases made on a FAKE website "www.yourfirstwig.com", NOT our official brand "www.Myfirstwig.com".
This FAKE website has caused serious damage to the property of many customers and the reputation of our brand. We understand the frustration and inconvenience this may have caused you. To address this issue, we advise you to act quickly by submitting a complaint to either PayPal or the credit card company you used for the payment. Doing this will speed up the process of getting your money back from the unauthorized transaction. Furthermore, we encourage you to share your experience by posting an honest review on the Trustpilot platform (https://www.trustpilot.com/review/yourfirstwig.com) to alert potential customers about the risks linked to purchasing from this fraudulent website.
Thanks for your patience!
Best Regards,
Myfirstwig Customer Service Team
I just got my new wig from Myfirstwig
I just got my new wig from Myfirstwig. It's gorgeous, soft, and the layers are beautiful.
28 mei 2024
Antwoord van My First Wig
Dear Lilly,
Thank you for your positive feedback! We're so glad to hear that you're loving your new wig from MyFirstWig. The gorgeous, soft, and beautifully layered design is sure to make you feel amazing. If you have any questions or need further assistance, feel free to reach out. Enjoy your stunning new wig!
Best Regards,
Myfirstwig Customer Service Team
Natural hair texture
Natural hair texture, smells good, minimal tangling. The curls are really bouncy.
19 juni 2024
Antwoord van My First Wig
Dear Niamh,
Thank you so much for your positive feedback! We're thrilled that you're loving the natural hair texture of your wig from Myfirstwig. We truly appreciate your support and look forward to serving you again.
Best Regards.
Myfirstwig Customer Service Team
Purchase
Had an issue received email from Naomi had great feedback from purchase will update with response on how all went afterwards. UPDATE: 7/21/2024. I want to say the previous issue I had let me just say “My first wig came through. Naomi helped me with and she went beyond to rectify the problem. I’m a verified person I’ve been a customer for some years. Don’t hesitate to come and seek the help you need when there is an problem with your order. I wasn’t paid nor was I asked to comment but I did. Thank you Naomi. Changed from 3 stars to 4
2 juli 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Anthony,
Thank you for sharing your experience. We apologize that our product or service did not fully satisfy you. Please don't worry, contact our customer service team, and we will do our best to resolve it for you.We appreciate your support and look forward to hearing how everything turns out.
Best Regards.
Myfirstwig Customer Service Team
Great !
Great !! The hair is soft and wavy, I just add a little spray water & mouse and I’m ready to go.
20 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Dee,
Thank you for sharing your positive experience with our wigs. We're glad to hear that you're enjoying the soft and wavy hair. our satisfaction means a lot to us. Thank you for choosing MyFirstWig. We look forward to providing you with exceptional products and service.
Warm regards,
Myfirstwig Customer Service Team
Easy process
Easy process. Love the wig. It’s exactly like picture.
22 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Melissa,
Thank you for your feedback! We're glad you found the process easy and love your wig. Matching the picture is important to us, and we're thrilled you're satisfied with your purchase. Enjoy rocking your new look! Thank you for choosing Myfirstwig. We truly appreciate your support and look forward to serving you again.
Warm regards,
Myfirstwig Customer Service Team
RUN! RUN! RUN!
What a rip-off! Looks liké a scissor happy two years old gone wild... In thé dark with jagged edged scissors too. Hair looks liké it was ripped from a Fake fur coat and it smelled awful. I was foolish enough to add options liké pré cut, bleached knots... All of which were ignored. What a waste of money and time. Another Chinese rip off. Dont waste your money. Buy somewhere else!
29 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Valued Customer,
We apologize for your unfavorable experience. Please accept our sincere apologies for the quality issues you encountered. We are committed to providing excellent products and service. Our customer service representative has intervened and she can address this issue promptly and work towards a satisfactory resolution. Thank you for bringing this to our attention, we value your feedback. Thanks for your patience.
Best regards,
Myfirstwig Customer Service Team
Fake reviews
I am writing on behalf of my mother(Deborah Lovett) who ordered a wig from this site but did not receive what she ordered.
With my mother being elderly, I am always sceptical of her ordering things online.
She has reached out to your company several times following your return policy and no one has contacted her and it's been almost two weeks.
17 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Hi Laquitia,
Upon further investigation, it has been confirmed that the concerns your order Order Id: WIG00143067 you mentioned were related to purchases made on a FAKE website "www.yourfirstwig.com", NOT our official brand "www.Myfirstwig.com".
This FAKE website has caused serious damage to the property of many customers and the reputation of our brand. We understand the frustration and inconvenience this may have caused you. To address this issue, we advise you to act quickly by submitting a complaint to either PayPal or the credit card company you used for the payment. Doing this will speed up the process of getting your money back from the unauthorized transaction. Furthermore, we encourage you to share your experience by posting an honest review on the Trustpilot platform (https://www.trustpilot.com/review/yourfirstwig.com) to alert potential customers about the risks linked to purchasing from this fraudulent website.
Thanks for your patience!
Best Regards,
Myfirstwig Customer Service Team
I have purchased many wigs from…
I have purchased many wigs from Myfirstwig. This is my first time trying a 3D fitted wig, and it is very well-suited for my small head. The best is it doesn't need to use glue/tape to secure the wig.
12 juni 2024
Antwoord van My First Wig
Dear Bertha,
Thank you for being a loyal customer and for sharing your positive experience with our 3D fitted wig! We're glad to hear that it suits your small head well and that you appreciate the convenience of not needing glue to secure the wig. Your satisfaction means a lot to us. Thank you for choosing MyFirstWig.
Warm regards,
Myfirstwig Customer Service Team
The density of these wigs is simply…
The density of these wigs is simply spot on, and the curl patterns are natural. It's a delightful blend of style and ease that truly elevates the wig-wearing experience.
6 juni 2024
Antwoord van My First Wig
Dear Jessica,
We appreciate your positive feedback! It's delightful to know that our wigs offer a blend of style and ease, enhancing your wig-wearing experience. Thank you for sharing your satisfaction with us. If you need any further assistance or have any questions, feel free to reach out to us anytime!
Warm regards,
Myfirstwig Customer Service Team
The water wave DTS003 is gorgeous
The water wave DTS003 is gorgeous! The hair is soft and the lace is good.
8 juni 2024
Antwoord van My First Wig
Dear Luz,
Thank you for your wonderful feedback! We're thrilled that you find the water wave wig is gorgeous. Your satisfaction is our priority at MyFirstWig. Thank you for your support!
Warm regards,
MyFirstWig Customer Service
Continuation: A used, dirty wig for $236 - no response, no refund!
Kudos to Trustpilot!
After initial 19 days of several contact attempts and lack of response from My First Wig . com customer services, it finally came the same day I posted my review here on Trustpilot! Obviously, Trustpilot counts!
My first wig . com has tried to offer a ridiculous explanation to the delay in their response, being due to “a system issue”. Really? For almost 3 weeks?
After providing several photos and repeated requests for full refund and return shipping covered by My First Wig . com I got the following response from the attending agent, Bella:
“Ok, we shall help you process the return and bear the return shipping cost for you this time.”
My First Wig . com, you are not making me any favours by refunding a subpar product!
I was then instructed to:
- Create a fraudulent description of the product to a value of $8
- Pay for the return
When I once more requested a shipping label to print, I was informed that My First Wig . com unfortunately can’t provide return labels “due to the system”, as explained by the agent.
I’m in lack of words.
35 days and 11 e-mails later, the issue remains unresolved by My First Wig . com
22 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear valued customer,
We apologize for the delay in our response and any inconvenience caused. We appreciate your feedback and take your concerns seriously. Our customer service manager has intervened and she can address this issue promptly and work towards a satisfactory resolution. Thank you for bringing this to our attention, we value your feedback. Thanks for your patience.
Best regards,
Myfirstwig Customer Service Team
Antwoord van My First Wig
Dear Vanessa,
Thank you for your feedback on the quality of our wigs. We are pleased to hear that you experienced no shedding and that the wig matched the picture. Your satisfaction is our priority. We look forward to serving you again in the future!
Best regards,
MyFirstWig Customer Service
No refund
Returned wig as instructed. Company received it but still no refund and no response to my emails for status on my refund. This is terrible customer service!! Where is my refund??!!
30 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Kesha,
We're sorry to hear about your experience. We strive to provide excellent customer service, and I understand your frustration.
After verifying your email, we found that your refund request email somehow ended up in our spam folder for an unknown reason. We apologize for any inconvenience this may have caused you. Our customer service team is already processing your refund, and it is expected to reach your account within 48 hours. Please keep an eye out for it.
Please rest assured that we are committed to resolving this matter and restoring your trust in our service.
Thank you for bringing this to our attention.
Best regards,
MyFirstWig Customer Service
WONDERFUL EXPERIENCE
My First Wig has exceptional customer service from the beginning, during and even after. They really care about their customers experience. My wigs were customized to my beautifully to my specifications. I am a repeat customer and MFW is my go to company.
14 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear valued customer,
We appreciate your positive feedback and loyalty. We strive to provide exceptional service to all our customers, ensuring a seamless experience from customization to delivery. Thank you for choosing My First Wig as your go-to company. Your satisfaction is our priority, and we look forward to serving you again in the future.
Thank you for choosing MyFirstWig again!
Warm regards,
Myfirstwig Customer Service Team
I love it!!
I love this wig so much. I get so many compliments!! It was really easy to trim the lace, and daily wear is a breeze. It’s soft and the color is pretty. This is my second wig, a step up from the one I had and I’m so glad my sister sent me to this website!!!
The best part is that I needed some assistance and the service was amazing and attentive. They even helped rush my order in this case and it came in time for a special deadline I had coming up. Highly recommend!
28 mei 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Sansa,
Thank you for the wonderful feedback! We are delighted that you are enjoying your wig and receiving compliments. We are thrilled that the service was attentive and helpful, ensuring your order arrived on time for your special occasion. Your recommendation means a lot to us. Thank you for choosing My First Wig!
Warm regards,
MyFirstWig Customer Service
I’ve gotten no where to return this wig…
I’ve gotten no where to return this wig which is totally unacceptable not as described at all
I was given a return address;
Eric YJZVGF
88 Quigley Boulevard
New Castle
Delaware
With instructions to put a note of order# and my email address inside returned package
Also kindly let us know the tracking number so we can help you process the “next” step????
NOTE: please send it back in 7 days after you receive return address otherwise there will be a 10% restocking fee
Regards
Nicole VIP representative
All this sounds shady to me I emailed photos of said wig x2 as asked I was told they did not receive them yet the day I had sent the photos I was texted back that they had received the photos
I am beyond frustrated I just want to send the item back to an appropriate business name and receive my refund
2 juni 2024
Review zonder uitnodiging
Antwoord van My First Wig
Dear Dreama,
We would like to express our sincere apologies for the inconvenience caused by our recent email communications regarding your return. Due to our failure to thoroughly confirm your return requirements and the provided proof of return, we inadvertently sent multiple emails seeking confirmation, resulting in an unpleasant shopping experience for you.
Please be assured that we are taking immediate steps to address this issue and prevent such occurrences in the future. Our top priority is to ensure a seamless and comfortable shopping experience for all our customers. We are committed to optimizing our service to guarantee customer satisfaction.
Once again, we apologize for any discomfort or inconvenience caused. We value your feedback and appreciate your understanding as we work to improve our services.
Thank you for your continued support and patience.
Warm regards,
MyFirstWig Customer Service Team
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