Myjapanesehome Reviews 

The parasol arrived well wrapped

This company is NOT trustworthy. I left a review on 11 July around order delivery. We are now the 28th and still no delivery. Delivery window now changed to 28-31 July. Delivery window changed from 16-20 July to 21-24 July. As of 22 July the delivery window has now changed to 22-25 July! On 24 July the window is now 24-27 July. This seems like delaying tactics. I ordered and paid on 26 June. Think twice before buying from this company. They've had my money (just under £200) for over a month (26 June-28 July) and I have still not received my order.
On Shop tracking app - the status is still 'waiting for details' which probably means the order has not been despatched. Poor and slow service. And unreliable delivery dates window. Wasting time having to be at home 16-25 July with no assurance it's ever going to turn up!!! Japanese Home - stop treating your customers so badly
Note Japanese Joke only started processing my order after I posted this review. And Kevin (customer service) seems to be AI

They didn’t ship out items for two weeks since my order. Extreme lacking of communication. I’ve reached out via emails and their ins account and only received an email response a week after stating the order had been processed, but no shipping confirmation a week after. Everyone should avoid buying from here. Not seeming legitimate

They claimed they’re Japan products but items are shipped from China. Fault ads.

The quality of the product is what I was hoping for, something that I don't handle like it will break, I feel comfortable drinking out of the sake set.
I've seen others mention, and I agree, that communication about shipping and how long it might take should be more up front. I was fine waiting a few weeks, but did not quite realize that was the wait time when I was purchasing it. Tracking the package helped a little, but going through customs means an exact delivery date is hard to get.
One suggestion to improve the website: my sake set did not come with a storage box, which I did not need anyway, but consider recommending a box to go with the purchase when people buy a boxless set.

I placed an order for a single, $18 item and it didn’t arrive for 2 weeks, so I contacted the company. They didn’t reply to my first email at all. After my second email, they said *I* had to follow up with their shipping company because their shipping company was unable to deliver the package and I hadn’t been available. (This makes no sense because I live in a building that has 24 hour door service to accept packages. And obviously I am not responsible for tracking down a company’s mis-shipped items.)
But I actually wanted the $18 item I had paid for, so I attempted to follow up with their shipping company. But their site forced me to subscribe to some kind of news service in order to proceed!
I emailed the company again, to report how ridiculous this whole experience had been, and I never heard back from them. (So they only replied to 1 of my 3 attempts to contact them.) I filed a dispute with my VISA company. I was charged $18 and have yet to receive any product at all, or an appropriate response from the company about the problem.
Note: About 3 weeks later, after submitting my VISA dispute, I suddenly received an $18 refund from the company with no offer to send me the item I had been trying to buy, no apology for all the drama and wasted time, and no clarification on why they didn't rectify the situation before I filed a VISA dispute.
Lastly: per below, the company is asking me for info so they can refund me, but they haven’t read my review which clearly says I was already refunded. This is an excellent example of how their customer service operates. They are not paying close attention to anything at all. At all.

I am impressed by the way my orders were handled and delivered. What I have ordered so far is of a very good quality and usefulness.
I recommend the company without hesitation.

Products are top quality. Will definitely be purchasing more items in the future.

I placed an order and a month later I still did not receive my item. The tracking was never updated nor did I receive any order updates.
When I emailed to say I didn't receive my order they LIED to me and claimed that it had been delivered.
I can't see how they came to that conclusion because when I have checked my tracking number it still says that my order is being prepped and nothing about being sent out.

They sent us a new table

Excellent service. Great product. Repeat customer for a reason.

Pretty shocking- ordered in march (#26632). Had tracking sent. Tracking says there is an exception. The tracking isn’t the company the link goes to either. Have emailed three times now and nothing back

As for the below I will happily share the emails. Sent when you asked to to review my experience. If something has gone missing the. Surely you would know?

The link you posted is the one you sent me and simply says “ exception”.Click on it - it’s makes no sense to anyone.ups don’t recognise the number.

But you MUST have had an email. Or is it my job to do your job now?

It’s pretty shoddy all round.

Arrived in good condition as advertised. There were a couple of edges that needed some light sanding but was minor.

It was a little pricey but well worth it for the quality of the products. Setting up the shikifuton was really simple and I may end up getting a second one soon.

Absolutely lovely for my tea ceremony! I feel like I’m in Japan all over again!

Absolutely stunning Saki set,beautiful to look,even better to sip from.

The teapot is just beautiful just as shown on the website, very happy with the quality as described.

Hard to know the size if u have not a tape beside u,.. perhaps showing it beside an average hand size would be useful. It was my mistake, I actually ordered from estimation... 😆 Wouldn't advise it! A dessert table spoon I was after, I got a teaspoon!!
But (My Japanese) seems good quality 👍 Thku ☀️

Fast shipping, great product

- very quick service
- friendly customer service
- would buy again

The shipping took long, but loved the shirt. It was beautiful.