mykitchenworktop.co.uk Reviews 

37
•
TrustScore 4 uit 5

4,1

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Beoordeeld met 5 van de 5 sterren

Everything was brilliant. Daniela who organised my workshop and quote was very professional and carried out the job perfectly. Helped me everything. The guys Chris and his partner worked super hard. T... Toon meer

Beoordeeld met 1 van de 5 sterren

No after-care whatsoever. Be careful the company would charge 250 pounds for 5-minute after care which is totally unjustified. Money digger with zero genuine care for the customers. The follow-up from... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

MKW have been our go to for many years now, we’ve moved a few times and each time have needed a new kitchen top and each time they’ve been brilliant, going the extra mile to help and support us throug... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 4 van de 5 sterren

I installed a quartz kitchen worktop from MKW Surfaces around five years ago. It's still going strong. I couldn’t have been happier with their product and services. They offer top-notch kitchen workto... Toon meer

Bedrijfsgegevens

  1. Stenenleverancier
  2. ook in
  3. Aannemer voor marmer
  4. Granietleverancier
  5. Keukenvernieuwer
  6. Natuursteenleverancier
  7. Steengrover

Geschreven door het bedrijf

Welcome to MKW Surfaces—Where Your Vision Comes to Life At MKW Surfaces, a family-owned business rooted in empathy and integrity, we understand that choosing the perfect work surface is more than just a transaction—it's part of creating your dream space. We pride ourselves on understanding our clients' needs intimately, guiding every decision with unparalleled care and attention. Our goal isn't just to maximize profit; it’s to deliver flawless service, ensuring your experience is free from inconvenience or stress. Deciding on the Perfect Material for Your Project: Simplified Choosing the right material for your renovation can be daunting with so many options at your disposal. That's why we're here to simplify the selection process. Whether you're considering marble's luxurious veining, granite's heat-resistant toughness, the durability of quartz and Dekton, or the unique properties of porcelain and limestone, we guide you smoothly through your decision-making journey. Our commitment is to demystify the process, empowering you with knowledge and confidence. Why Choose Us? Personalized Guidance at Your Fingertips We believe in the power of personalized advice tailored to your specific needs. Our experts are available for one-on-one consultations via video call or phone, ready to provide transparent and supportive guidance without sales pressure. We're here to highlight the pros and cons of each material option, helping you make the best choice for your project. Your Journey, Our Expertise From initial selection to final decision, our team accompanies you at every step. Our service extends beyond the purchase with an aftersales program designed to simplify your life. We ensure you know how to care for your chosen materials, guaranteeing their longevity and beauty. The Bottom Line Your project deserves the best, and so do you. Let’s make the decision-making process less complicated and more enjoyable. Contact us today at mykitchenworktop.co.uk to start a conversation that could transform your project's future. Join the many satisfied customers who have made their vision a reality with MKW Surfaces.


Contactgegevens

4,1

Goed

TrustScore 4 uit 5

37 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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4,1

Alle reviews

(37)

4 reviews in de afgelopen 12 maanden

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Beoordeeld met 5 van de 5 sterren

It is the second time we have used MKW…

It is the second time we have used MKW Surfaces. They are always so friendly and happy to discuss options and provide advice. The quality of their work is excellent, fast turnaround and at a good price point in comparison to other companies that quoted. I’ll definitely use them again.

7 november 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

I am very pleased with my new worktop

I am very pleased with my new worktop. The team provided different options based on the stock availability on very competitive price! The templating and installation had no issues and the joints are barely visible. Overall fantastic value for money and very quick turnaround. Highly recommended, especially the fitter Ion. Many thanks.

28 april 2023
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Great experience buying a quartz worktop from MKW

I had a really positive experience buying a quartz CRL Stone worktop from My Kitchen Worktop. The team were professional throughout, from sales through to logistics, and templating/install team. They were flexible and responsive when my templating date needed to be rescheduled which was important given other dependencies I was managing. And I'm really happy with the final look after install. Would happily recommend. Thanks to Ion, Lana, Marina and Tamara.

13 april 2023
Review zonder uitnodiging
Beoordeeld met 1 van de 5 sterren

avoid this company

43 minutes agoNEW
Awful service from start to finish from MD Jesus Alberto Mouza and his team. Every issue they caused Jesus was unwilling to rectify. He doesn’t know how to construct a floating shelf and the island has a massive crack. The underside of our floating shelf has netting on it and he has used pins for the floating shelf which structurally is not strong. We have just been met with hostility and rudeness and he just ignores all emails when we try to tell him our concerns. I would avoid this company as there are so many good stone masons in and around London and it’s well worth spending the time to research properly as it costs a lot of money. They also take away the large off cuts of marble without notifying you and it’s nowhere in the contract. Be sure to ask to keep it if you do decide to go with them as you can use it to make something nice

14 oktober 2022
Review zonder uitnodiging
Logo mykitchenworktop.co.uk

Antwoord van mykitchenworktop.co.uk

Dear Daniel,

Thank you for your recent correspondence. We appreciate the opportunity to address your concerns, and we strive to ensure all our clients' needs are met with the highest standards of professionalism and care.

We acknowledge your feedback and understand your concerns. As a company with years of experience and numerous successful installations for esteemed designers and architects, we prioritize the quality of our work and client satisfaction. Regarding the kitchen worktops, we assure you that the issues mentioned are uncommon for us, and we take them seriously.

Concerning the floating shelf, our team provided detailed explanations through various emails about the necessity of a protective net at the bottom to maintain the integrity of the material. We regret any misunderstanding that may have occurred and our intention was solely to provide a viable solution rather than excuses.

On the matter of our communication, it was never our intent to come across as dismissive or rude. Our goal has always been to resolve concerns efficiently, even when faced with challenging demands. We believe in open and respectful dialogue to find common ground and solutions that benefit all parties involved.

Regarding the natural fissure in the marble, such characteristics are inherent to natural stones, contributing to their unique beauty. We assure you that this does not compromise the aesthetic or functionality of the material.

Finally, concerning the financial aspects of your project, we wish to clarify that the terms agreed upon were honored, with only a minimal deposit received from your end. Our aim was not to undervalue the cost but to offer a resolution that was fair and within the agreed parameters.

We are committed to maintaining a positive relationship with you and are open to further discussions to resolve any outstanding issues. Our records and documentation are available for review to ensure transparency and understanding from both sides.

Please feel free to contact us directly should you wish to discuss this matter further or require any additional information.

Beoordeeld met 1 van de 5 sterren

Terrible, shoddy workmanship. Won't correct.

Have left us with a really poor join right in front of the cooker. One piece slightly thinner than the other and now slopes down. The template didn't take into account the end panel (something the carpenter says is an absolute basic) so we're left with a worktop running between the panel. They didn't check the levels so part of the worktop at the end is completely wonky, which has made fitting the doors a nightmare (a quick adjustment at the floor would have remedied this).

They were in a supreme hurry on site and obviously did not take due care. They also requested all money up front before the job was undertaken. There's clearly a reason for this, and more fool us for paying for it. They are not responding to emails.

12 augustus 2021
Review zonder uitnodiging
Logo mykitchenworktop.co.uk

Antwoord van mykitchenworktop.co.uk

Dear Client,

Your feedback is immensely valuable to us, and I am deeply apologetic for the inconvenience you have reported. First and foremost, it is our principle never to leave a task poorly executed; we consistently strive to ensure our work is completed to the highest standard. In the event of any issues, we promptly seek the most effective resolution, always consulting with our clients beforehand to ensure satisfaction. I must express confusion regarding your remarks about our email responsiveness. Our team prides itself on exceptional service, prioritising our clients' needs and addressing any concerns with utmost importance. It has come to my attention that your experiences, as reflected in your reviews, suggest a pattern of high expectations, given that 17 out of 19 of your evaluations on this platform are negative, similar to the one you have given us. We hold your opinions in high regard and sincerely apologise for any distress caused

Beoordeeld met 1 van de 5 sterren

Great service, but quality is incredibly poor

I had a fantastic buying experience with MKW. The people were lovely and the process was smooth.

Unfortunately the quality of the product is terrible. We went for quartz specifically because it is supposed to be Maintenence free. But the quartz we have stains incredible easily. We are very careful with it, treating it as is it were marble. We are careful to wipe immediately after use (and often have to scrub with cig) and yet we still have stains we are unable to remove.

I had quartz in two kitchens before this bid , and it has always been a dream in terms of practicality, looking new after 7+years.

The company uses external suppliers, but they remain responsible for the kitchen top quality

So disappointed to be stuck with this kitchen counter

23 juli 2021
Review zonder uitnodiging
Logo mykitchenworktop.co.uk

Antwoord van mykitchenworktop.co.uk

Dear Valued Client,

We are genuinely sorry to hear that the quartz installation in your kitchen did not meet your expectations. At the heart of our operations, we pride ourselves on superior workmanship, ensuring every project is completed with the utmost attention to detail and to the full satisfaction of our clients. We recognise the significance of your home to you, and we endeavour to make each installation a testament to our commitment to quality.

We wish to clarify that our role in the selection of materials is strictly guided by our clients' preferences. We do not select the materials ourselves; instead, we act upon our clients' requests, using materials sourced from reputable suppliers. Annually, we successfully complete quartz installations for hundreds of projects without issue, which makes your experience particularly disheartening for us.

Please accept our heartfelt apologies for any inconvenience or upset this situation may have caused. It was never our intention to create any dissatisfaction. Our primary aim has always been, and will remain, to ensure our clients are completely satisfied with our services.

To address this issue and discuss any concerns you may have, we are more than willing to explore possible solutions. Your satisfaction is our utmost priority, and we are here to ensure that the outcome is one with which you are thoroughly pleased.

Beoordeeld met 5 van de 5 sterren

Very happy

I've just had a quartz worktop installed. Very pleased and great customer service (shout out to Marina who was very helpful).

15 maart 2021
Review zonder uitnodiging
Beoordeeld met 4 van de 5 sterren

High Quality Quartz kitchen worktop

I installed a quartz kitchen worktop from MKW Surfaces around five years ago. It's still going strong. I couldn’t have been happier with their product and services. They offer top-notch kitchen worktops London at reasonable prices. Would definitely use their products and services in the future again! Moreover, I’ll pass the company details around.

23 december 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Excellent company to deal with.

I ordered a bar top in quartz callacata, as it was all via the internet I needed to see different options as there are prominent veins in the pattern, Vini at MKW was extremely helpful and sourced different options, sent me photos of many slabs and samples to choose from. It arrived and was fitted very professionally, I am very very happy with the end result and would highly recommend this company, well done!

14 november 2020
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

They offer great designs for the price.

For those who want to add classic and luxe finish to their kitchen or bathroom countertop, I’d suggest going for the elegant bevelled edge profile. It gives a great accent to the worktop, making it appear ultra-chic and sophisticated. However, it can make the installed stone appear a bit shorter than its actual size. So, prefer this profile only in larger kitchen spaces.

20 februari 2020
Review zonder uitnodiging
Logo mykitchenworktop.co.uk

Antwoord van mykitchenworktop.co.uk

Hi Jordan,

Thank you for your review and for choosing MKW Surfaces to assist in your project!

All the very best,

The MKW Surfaces Team

Beoordeeld met 5 van de 5 sterren

What a great find!

What a fab company, so professional, and the fitters were helpful, friendly and they put your mind at ease if you are worried about anything. I dealt with Vinny and Marina, Take my advice if you want professionalism go to this MKW Surfaces for a stunning job.

29 januari 2020
Review zonder uitnodiging
Logo mykitchenworktop.co.uk

Antwoord van mykitchenworktop.co.uk

Hi Jean,

Thank you very much for your positive feedback!
We make every effort to ensure we come up with innovative ideas and solutions for our clients in every project we undertake. We are so glad to hear you are happy with our work!!
Vini, Marina and the rest of our team are over the moon with your comments, and we will always be here to help and assist with anything stone.

Best regards,

The MKW Surfaces Team

Beoordeeld met 1 van de 5 sterren

Avoid

I have been shopping for a white quartz worktop for a while and visited MKW workshop. My quote was handled by Vinnie who suggested an Opal quartz. I was considering a Silestone, but they quoted me nearly 50% more for it (£2800 inc VAT vs £1860 inc VAT for Opal). They convinced me to go with the cheaper quote saying that their Opal quartz was a great quality and it was not worth paying for a brand name of the more known product, and that their Opal quartz was a Volkswagen of quartz worktops.
Before my template taking I received another quite from a well known national company (named after a central London neighbourhood) for a Silestone worktop that was only 15% more expensive that their Opal quartz, however, trusting MKW I decided not to pay extra for a brandname.
On the day of fitting it turned out that two parts of the worktop cut from the same slab (my kitchen is L-shaped) did not align correctly and joint is not flushed. The fitter blamed ME for choosing a CHEAP and POOR QUALITY worktop. Apparently, Opal worktops are often uneven or sunk in the middle of the slab creating variances in thickness. So, it seems that instead of 'VW' of worktops I got a cheap and poor quality Indian 'Tata' worktop.
The join is visible and not flush and the variance in thickness is apparent between the two worktops as well as against the upstand. The joint looks worse that my previous laminate worktop joint at 1/10 of the price.

I am extremely annoyed, as I paid a premium for a substandard product. I emailed MKW on the day of the fitting (3 days ago) and am still awaiting their response. It is apparent that they make their money by offering a cheap and inferior product at inflated prices. I am really upset and regret trusting this company.

11 december 2019
Review zonder uitnodiging
Logo mykitchenworktop.co.uk

Antwoord van mykitchenworktop.co.uk

Dear Mariusz,

Dear Mariusz,

We are sorry to hear about your dissapointment. I wanted to apologise on behalf of our team since the last 2 weeks to Christmas are the busiest period of the year. We had a team meeting to orgnize the correction the issue with the joint on your worktops.
We have been installing Opal Quartz for over 5 years and we can confirm it is a good quality product made with approximately 93% pure quarrtz. As a matter of fact, this is the first time we have found an issue with this product and slab, which seems to have had minor bow on it. Because we fabricate underwater, sometimes this is imperceptible and only seen at the moment of installation.
We have called your mobile number and also sent you an email so that we come to the property to correct the issue.
We are proud to state we have never left a project incomplete and/or not to our client standards and we want to ensure your surfaces look amazing too!
If you could kinldy get in touch with Brian by replying to his email, we will come to the site to correct the issue, which seems to be one about the calibration of the slab (when it was manufactured, one end would be a couple of milimiters thicker than the other).

We look forward to hearing from you.

Best regards,

The MKW Surfaces Team

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