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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Adi was very understanding and very helpful, explained the answers to my concerns in great detail so that I understood everything and came up with the exact solution to my issue. I really appreciate t... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

I suffer from extreme period cramps that derail my schedule and exclude me from everyday life for days on end. I have tried so many things and nothing helped. Livia promised to be a miracle product, i... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I began my Livia journey a year ago and haven’t had any regrets 💕I was always taking at least 3 Tylenols to help with cramps and knew in the long run how bad that would be for my liver, and really wa... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

The discount code provided didn't work. I had to purchase with a subscription when I already had a subscription, so I had to cancel my current subscription.

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Fabrikant van medische technologie

Geschreven door het bedrijf

Revolutionize your menstrual pain relief with Livia – The Off Switch for Menstrual Pain! This FDA-cleared wearable employs patented SmartWave™ Pain-blocking Technology, delivering rapid relief in just 30-to-60 seconds. Trusted by 250,000 users globally with 10,000 Five-Star reviews across various platforms, Livia is 100% drug-free, clinically tested, and compact for discreet wear. Customize your Livia to match your style, and revel in continuous relief through its enduring battery and USB rechargeability. The comprehensive kit ensures you have everything you need. Say goodbye to menstrual pain, and hello to Livia!


Contactgegevens

3,3

Gemiddeld

TrustScore 3.5 uit 5

3K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 100% van zijn negatieve reviews beantwoord

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3,3

Alle reviews

(2.683)

37 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 1 van de 5 sterren

TERRIBLE CUSTOMER SERVICE.

TERRIBLE CUSTOMER SERVICE.
HAVE TRIED AND TRIED TO CHANGE SUBSCRIPTION OR REPORT A PROBLEM AND NO ONE EVER GETS BACK TO ME. MACHINE ONLY WORKS ABOUT HALF THE TIME AND STOPS SUDDENLY EVEN THOUGH IT'S FULLY CHARGED WITH NEW PADS. NEED TO WORK ON BETTER CUSTOMER SERVICE AND PRODUCTS.

1 maart 2023
Logo Livia

Antwoord van Livia

I apologize for your negative experience with us Charlotte.
Hope you found your solution, but if you like to give us another chance and renew your subscription please contact our customer service team through our website and they will gladly help you.

Adi,
Customer Service Manager at Livia.

Beoordeeld met 5 van de 5 sterren

Super produit !!!!!!!

Livia sert vraiment contre les crises de douleurs de mon endométriose.
Je l’ai toujours avec moi, au boulot, ou en dehors lors des sorties, ça reste très discret!
Il y a plusieurs niveaux de puissance à utiliser, franchement ça dépanne réellement contre les douleurs

16 december 2023
Logo Livia

Antwoord van Livia

I am so happy to see that Livia is helping you so much, Elisabeth.
Thank you so much for sharing and enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Beoordeeld met 1 van de 5 sterren

NO LO RECOMIENDO- ESTAFA

Nunca me enviaron los parches, tampoco me hicieron un reembolso por los mismos. Solo lo use unas 3 veces y se dañó. Tampoco quisieron responder por el.

15 december 2022
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Antwoord van Livia

I apologize for your negative experience Larisa and hope you found a solution to your pain.

Beoordeeld met 5 van de 5 sterren

An absolutely amazing product !

An absolutely amazing product !! Helps to relieve cramps and menstrual pain. Helps with back aches and sore joints/muscles. A must buy !!

7 november 2023
Logo Livia

Antwoord van Livia

Dear Natasha,

Thank you for your awesome review. It makes me so happy to see that you love Livia so much.

Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Beoordeeld met 5 van de 5 sterren

From the beginning on...

I've been using Livia ever since the startup and have recommended it close to 15 times by now.

17 november 2023
Logo Livia

Antwoord van Livia

Thank you so much, Jeanette, I am so happy to see how much Livia is helping you and your friends.
Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Beoordeeld met 1 van de 5 sterren

No customer service

I have tried to contact your customer service many, many times. Not only did the entire package not arrive (I only got the case and no helpful product) I overpaid and never did see the actual unit. After so many failed attempts to contact I tried to delete myself from the mailing list and still I am getting not 1 but THREE emails at a time. Crappy service altogether. Beyond disappointing and frustrating.

14 december 2023
Logo Livia

Antwoord van Livia

Dear Kristie,

After checking your order I see that you ordered only the Livia skin and flower pads, there was no device in your order.
If you still like to receive a Livia device you are welcome to order through our website.

Adi,
Customer Service Manager at Livia.

Beoordeeld met 5 van de 5 sterren

Amazing!!

I am a pharmacy technician and we get pretty busy on the daily. This means NO time for cramps! This device has saved me from missing work and keeps me from having to take the anti-inflammatories! No one even knows you are wearing it and I can continue to do my job! I have already recommended to my co-workers!!

13 december 2023
Review zonder uitnodiging
Logo Livia

Antwoord van Livia

I am so glad to see how much Livia is helping you, Sarah.
Thank you so much for sharing your Livia experience and enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Beoordeeld met 5 van de 5 sterren

Game changer

Using this device alongside painkillers on the first and second days of my period is the only way I can get through them! I look after dogs for a living so I'm always having to walk them and Livia makes that do-able for me now during my period. I also struggle quite a lot at night with the cramps so I attach the device and turn it on and within about 20 minutes the pain has subsided and I can sleep. I'm so happy I bought this and I recommend it to everyone!

13 december 2023
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Antwoord van Livia

Thank you for sharing Sophie.
I am so happy to see that Livia is helping you so much.
Enjoy your pain-free period :)

Adi,
Customer Service Manager at Livia.

Beoordeeld met 1 van de 5 sterren

The product that I ordered is not what…

The product that I ordered is not what I received very disappointing can’t send it back can’t trust this site

11 december 2023
Logo Livia

Antwoord van Livia

I am sorry about that. If there is anything we can help please contact our customer service team through our website.

Beoordeeld met 1 van de 5 sterren

Wrong Address

I ordered my second Livia device, but unfortunately the address was incorrect. Livia received the device back and I informed them of the correct address, however they sent it to the wrong address again and I never got my device.

2 juli 2023
Logo Livia

Antwoord van Livia

I apologize for this Johanna.
Please contact our customer service team through our website so we check this issue and help you.

Adi,
Customer Service Manager at Livia.

Beoordeeld met 5 van de 5 sterren

Ich liebe das Teil / i love it

Ich liebe das Teil! Wird jeden Monat benutzt und habe ein Zweites in Reserve.
Habe in 5 Jahren erst 1x ein kaputtes Kabel gehabt, also alles in Allem ein echt tolles Tensgerät.
Bitte hört niemals auf, Livia zu produzieren und zu verkaufen. Danke Euch!

11 december 2023
Logo Livia

Antwoord van Livia

Thank you Blum for your amazing review.
I am so happy to see that you love your Livia device so much.

Enjoy your pain free period :)

Adi,
Customer Service Manager at Livia.

Beoordeeld met 2 van de 5 sterren

We never get our replacement stickies

We never get our replacement stickies. We are charged monthly but the only time we get the additional petal adhesives is when we make a request which isn’t the easiest. My daughter likes the machine and still uses it. I wish we didn’t have the other issue.

11 december 2023
Logo Livia

Antwoord van Livia

Dear Jillian,

To get more gel pads, all you need to do is go into your account on our website and press the "order gel pads" button that you can find on the subscription page, and the system will automatically create an order for you, no extra charge of course.

Please contact our customer service for more help if you need it.

Adi,
Customer Service Manager at Livia.

Beoordeeld met 1 van de 5 sterren

Never arrived

Never arrived. Got a refund after several months

11 december 2023
Logo Livia

Antwoord van Livia

I apologize Kaitlin and hope you will give us another chance to help you in the future.

Adi,
Customer Service Manager at Livia.

Beoordeeld met 1 van de 5 sterren

Worst experience with customer service…

Worst experience with customer service I’ve ever had. It took them literal months to email be back about a broken device, and even after cancelling my subscription I continued to be charged and had to dispute the charges with my bank because I couldn’t reach customer service. This was all back in 2020 and they just sent me a request for this review. Could have been a great decide for pain but the customer service was awful.

11 februari 2023
Logo Livia

Antwoord van Livia

I apologize for your negative experience Samantha and I can assure you that we are doing our best to improve our service all the time.
Hope you will give us another chance in the future.

Adi,
Customer Service Manager at Livia.

Beoordeeld met 5 van de 5 sterren

THE BEST

Honestly the greatest thing I’ve ever bought for myself. I wish I bought it 10 years sooner!!! Amazing

11 december 2023
Logo Livia

Antwoord van Livia

Thank you so much for sharing Shannen. So happy to see that you love your Livia so much and that it is helping you.

Enjoy your pain free period :)

Adi,
Customer Service Manager at Livia.

Beoordeeld met 1 van de 5 sterren

I never received the gel pads unless I…

I never received the gel pads unless I complained to the company directly and then would finally receive a shipment. I loved the product and stopped using it because of poor customer support. I also had to demand more than once to have my credit card removed from their system because they wouldn't stop charging me.

11 december 2023
Logo Livia

Antwoord van Livia

I apologize for your negative experience Kathi and sorry to see that you decided to leave us.
Hope you will give us another chance in the future :)

Adi,
Customer Service Manager at Livia.

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