Friendly professional service from Dan & Keith. Explained everything went through all the choices available for us - we have very steep stairs. We've now purchased our stair lift and very pleased wi... Toon meer
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Lees wat reviewers zeggen
Simon H. was precise on offering an ideal stairlift for my health requirements. We Needed many specific tech features to make it a good fit, Simon worked with the home office to provide something... Toon meer
Bedrijf heeft geantwoord
We had Steve Watson round today. He was very helpful and polite, had others who were really expensive and long fit dates Steve sorted me out a recon and being fitted next week many thanks Steve
Chris Newson came to visit us to tell us about a stair lift & quote which he was very informative we was very impressed no pressure for a sale but we have agreed to have one fitted thank you so much K... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
My Mobility UK is your trusted nationwide provider of affordable, reliable stairlift solutions. We help families across the UK regain their independence at home with a wide range of new and reconditioned stairlifts, tailored to fit every type of staircase — straight, curved, or outdoor. We pride ourselves on delivering honest advice, transparent pricing, and rapid service. Every stairlift we install includes: - A minimum 12-month warranty - Free survey and no-obligation quote - Professional installation by qualified engineers - 24/7 support for aftercare and servicing Whether you're looking for a quick install, a second-hand stairlift, or expert guidance for a loved one, we're here to help, with no pressure and no pushy sales tactics. We also provide: - Stairlift removal and buyback services - Installation within days, not weeks - Flexible finance options, subject to eligibility Thousands of families trust My Mobility UK because we put care, convenience, and cost at the heart of everything we do. 🌐 Learn more at mymobilityuk.co.uk 📞 Call us on 0800 129 9191 to speak to a friendly advisor
Our promise to you
Geschreven door het bedrijf
- We’re committed to our customers!
- We have a longstanding commitment to treat every customer with respect, support, and kindness.
- Quality you can trust
- We provide reliable stairlifts, installed by professionals, with honest advice and transparent pricing.
- Here when you need us
- Our friendly team is available to answer questions and provide aftercare whenever you need it.
Our installation promise
Fast, professional fitting
Get your stairlift expertly installed within days of order confirmation.
Contactgegevens
5 Roydsdale Way, BD4 6SE, Bradford, Verenigd Koninkrijk
- 0800 129 9191
- office@mymobilityuk.co.uk
- mymobilityuk.co.uk
Trusted Stairlifts, Great Value
4,7
Uitstekend
232 reviews
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Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Steve Watson came today and was…
Steve Watson came today and was brilliant. Really informative and helpful
22 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
We truly appreciate your lovely feedback about Steve Watson, our surveyor. Steve takes great pride in delivering thorough, thoughtful service, and it’s wonderful to hear that his work made a positive impression. Your kind words mean a lot to both Steve and our entire team—they inspire us to keep providing the highest level of care and professionalism.
Thank you again for your support!
Fantastic service from start to finish
Fantastic service from start to finish. I cannot fault the company and would recommend them to anyone looking for a stairlift.
The engineer who fitted the stairlift was from a company in Droitwich and he was very professional.
14 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
We’re truly grateful for your lovely review of our stairlift company and the Droitwich installation team. It means a lot to us that you took the time to share your experience. Our installers in Droitwich take great pride in delivering exceptional service, and knowing that their work made a positive impact is incredibly rewarding.
Your feedback not only encourages our team but also helps others feel confident in choosing us. Thank you again for your support—it’s customers like you who make what we do so worthwhile.
Steve Watson came and explained…
Steve Watson came and explained everything very well,
Happy to recommend
21 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you for your lovely 5 star review on Steve- It is very much appreciated and I'll be sure to pass it over to him.
Steve Watson
Steve Watson, very happy with information and looking forward to installation
Well that did not happen!!
21 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you for a lovely 5 star review on Steve the surveyor- We are looking forward to installing the stairlift for you. Thank you for putting your trust in us.
Stairlift for my Mum and Dad who were…
Stairlift for my Mum and Dad who were very nervous about this.
Colin who came to measure and quote, he was a pleasure to deal with and made the whole process easy.
Lorna who fitted only 5 days later was professional and did an excellent job.
Would have no hesitation recommending this company.
13 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you so much for your wonderful 5-star review! We're delighted to hear that Colin and Lorna made such a positive impression during your stairlift installation.
Colin takes great pride in his thorough and friendly approach to surveys, and Lorna’s skill and care during fittings are second to none. It means a lot to us—and to them—to know their efforts made a difference.
Your feedback not only brightens our day but helps others feel confident in choosing us.
Steve Watson was very helpful…
Steve Watson was very helpful explaining everything would recommend
20 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you for your kind review on Steve. He will be thrilled.
Fantastic Company from start to finish…
Fantastic Company from start to finish quick to come out and measure and fast clean install that cost a fraction of the other so called market leaders.
Thanks to Chris the surveyor and Simon the installer for such a great experience in what was the daunting task of buying a stairlifts.
17 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank You for Your Wonderful Review!
We’re truly grateful for your fantastic feedback on MyMobility UK. It means a lot to us that you took the time to share your experience. We're especially pleased to hear that Chris, our surveyor, and Simon, our installer, made such a positive impression. They take great pride in delivering exceptional service, and your kind words are a testament to their dedication.
Thank you again for your support—it’s customers like you who make what we do so rewarding!
Siobhan was a very helpful and cheerful…
Siobhan was a very helpful and cheerful lady and answered all our questions. A good experience for both of us
17 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you for a wonderful review on Siobhan
Excellent company
From the first contact, to the fitting of the stairlift was seamless. Thank you all
8 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you so much for your kind words!
We’re absolutely thrilled to hear that you had a great experience with MyMobilityUK. Your support means the world to us, and it’s feedback like yours that keeps us motivated to deliver the best service possible. If there’s ever anything more we can do for you, don’t hesitate to reach out.
Wishing you all the best,
The MyMobilityUK Team
Great all round level of service and…
Great all round level of service and helpful many thanks Steve Watson
15 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you so much for taking the time to leave a review about your experience with Steve. We’re thrilled to hear that he was able to assist you and make a positive impression—it means a lot to us!
We’re proud to have team members like Steve who go above and beyond for our customers, and your feedback truly helps us recognize and celebrate that.
If there’s anything else we can do for you, please don’t hesitate to reach out.
My mobility UK survey visit
My Mobility UK rep, Mike Carroll was very polite, and extremly knowledgable about all products available. Several solutions offered at great packages. Thank you for yout time.
14 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you so much for taking the time to leave such a kind and honest review about your experience with our representative, Mike. Your feedback means the world to us—and to Mike, who was thrilled to hear your appreciation!
We’re proud to have team members like Mike who go above and beyond to provide exceptional service. Your support not only motivates us but also helps others feel confident in choosing us.
Ordered stairlift paid over £1775 never heard anything
Ordered stairlift paid over £1775 in deposit over phone, money came out straight away, but a week later still no email to say I have paid, no phone calls to arrange appointment. Cancelled my contract now waiting on refund. Paid by credit card so if not refunded on time will contact bank.
Very disappointed, sales man was good but let down after. We have all phone calls recorded as well.
13/10 25, called customer service as told to, no call back, no help, no response, no refund.
Please save yourself from the hassle of dealing with this company. 3 emails now sent still no reply.
2 oktober 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Helen Marie,
I’m really sorry for the worry and inconvenience this has caused. You should have received a prompt confirmation and a call to arrange your appointment, and it’s clear we’ve fallen short here.
We’ve sent a private Request for Information via Trustpilot so we can securely confirm your details and locate your order on our system. As soon as we have this, we’ll review the timeline (including call recordings), confirm the payment status, and, if your cancellation is approved, ensure your refund is processed without delay. We will provide you with a clear timescale in writing.
If it’s easier, please call our Customer Care team on 0800 129 9191 and mention this review so we can prioritise your case.
— MyMobilityUK Customer Care
Darren came to assess for a stairlift…
Darren came to assess for a stairlift that we needed. From the outset Darren was warm friendly and very helpful. Darren gave me all the information and support and discussed safety issues and put my mind at ease helping me come to an informed decision. I was very happy with employing the company to fit my stairlift and they are coming in a few days what a relief!
26 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Dear Jane,
Thank you so much for your kind words and for taking the time to share your experience. We're absolutely delighted to hear that Darren made such a positive impression—he truly embodies the values we hold dear at My Mobility UK: compassion, clarity, and care.
We understand that choosing a stairlift is a big decision, and it's wonderful to know that Darren was able to provide the reassurance and information you needed to feel confident and safe. Your comfort and peace of mind are exactly what we strive for.
We’re thrilled to be installing your stairlift soon and hope it brings you the freedom and ease you deserve in your home. If you ever need anything else, we’re just a phone call away.
Warmest regards,
The My Mobility UK Team
Simon Hazael was excellent and thorough
Simon Hazael was efficient, friendly and very knowledgable. He didn't overwhelm us with technology but covered the things we needed to know and answered all our questions. He also didn't oversell the things Mum didn't need. We were very happy to make a decision to go ahead with My Mobility UK. Very professional and Tall!
25 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you so much for choosing us to fit your mum’s stairlift. We truly appreciate your trust in our service and are delighted to have been a part of making her home more accessible and comfortable.
It was a pleasure to have our surveyor, Simon Hazael, visit and assist with the process. We are glad the visit went smoothly and met your expectations.
If you have any questions or need further support, please don’t hesitate to get in touch. We're always here to help.
Good stair lift, easy to use, well installed.
No pressure to purchase and prompt efficient installation, good product easy to use and full instructions given at the installation.
17 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Thank you so much for choosing My Mobility UK for your stairlift purchase. We’re truly honoured to have been part of making your home more accessible and comfortable. We’re committed to ensuring your stairlift delivers safety, reliability, and peace of mind for years to come. If you have any questions or need support, our friendly team is always here to help.
Warm regards,
The My Mobility UK Team
Excellent explanation
Excellent explanation. Answered all questions efficiently. Simon Hazel was very knowledgeable about the product.
22 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Rebecca,
Thank you so much for taking the time to leave a review for Simon Hazael. Your feedback means a lot and helps others understand the value he brings. We're truly grateful for your honest review.
Utterly jarring and awful experience…
Utterly jarring and awful experience with a consultant from this company. He was incredibly rude to my mum and incredibly patronising. If this is who they are sending out to homes, I’d advise avoiding them at all costs.
20 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Dear Jenny,
Thank you for taking the time to speak with us about this matter.
We are very sorry for the experience your mum had with one of our consultants — this falls far below the standards we expect from our team. Please be assured that the matter has been addressed internally through our procedures to prevent it from happening again.
We wish you and your family all the very best for the future.
Kind regards,
The My Mobility UK Team
Great company
Julie was very helpful. Quality curved stairlift at a very good price. Would highly recommend. Thank you
15 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Amy,
Thank you so much for your kind words. We’re delighted to hear that Julie was able to help you and that you’re happy with both the quality and value of your new curved stairlift. Your recommendation means a great deal to us.
Warm regards,
The My Mobility UK Team
Informative and helpful…
A most informative and helpful representative, answered all my questions fully. Made me aware of options without pushing the product. Friendly, polite and professional.
18 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Carol,
Thank you for your lovely review. We’re pleased to hear that our representative provided clear and informative guidance without any pressure. Friendly, polite, and professional service is precisely what we strive for, and it’s wonderful to know your experience reflected that.
Warm regards,
The My Mobility UK Team
First class service
First class service from start to finish every thing explained fully to us
Installation was stress free and very quick and easy
The stairlift options were very good and well priced and we had a good choice
Would recommend whole heartedly thank you
6 september 2025
Review zonder uitnodiging
Antwoord van My Mobility UK
Hi Bobby,
Thank you for your fantastic review. We’re delighted to hear that you found the service to be first-class from start to finish, with clear explanations, stress-free installation, and a good choice of well-priced options. Your wholehearted recommendation means a great deal to us.
Warm regards,
The My Mobility UK Team
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