Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my pr... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Despite initial difficulties getting through to the call centre an operative noted the missed call and called back within 10 minutes. A further 5 minutes later the issue had been resolved. So much bet... Toon meer
Bedrijf heeft geantwoord
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish acce... Toon meer
I tried to access my account to upgrade my AVC but couldn't work out what to do. I 'spoke' to Sandra online who, once I'd verified my DOB and NINO, understood what I was trying to do and took over an... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Over 985,000 public sector employees keep more of what they earn with My Money Matters. Offering flexible salary advances, savings automated on payday, and bigger and better retirement pots.
Contactgegevens
First Floor, 5 Fleet Place, EC4M 7RD, London, Verenigd Koninkrijk
- 01252 959 779
- support@my-money-matters.co.uk
- mymoneymatters.com
4,9
Uitstekend
589 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service from the agent on the…
Excellent service from the agent on the online chat facility.
12 oktober 2026
Warm and Complimentary
Warm and Complimentary
Kelsey was extremely friendly, professional and helpful throughout our conversation. She took the time to listen and made the whole experience pleasant and straightforward. I really appreciated her warm approach and the excellent customer service she provided. Thank you, Kelsey!
12 oktober 2026
Sandra was very helpful
12 oktober 2026
There were difficulties with calculator…
There were difficulties with calculator online but Kelsey resolved everything for me quickly and easily
1 oktober 2026
Excellent Customer Service
Excellent Customer Service, in particular a chap called Nirin who was professional, friendly and efficient. He was also very kind which I was grateful for. Above all though he helped me resolve my problem and came up with a solution in record time.
Many thanks Nirin and All the Best to you
6 oktober 2026
Antwoord van my money matters.
Your 5-star rating brightened our day! We’re so glad you’re satisfied with our service and hope to welcome you back soon.
First Class Service
Katie patiently explained the reason why I had an issue with my Shared AVC application and resolved it for me. First class service.
6 oktober 2026
very informative presentation and good…
very informative presentation and good customer service.
7 oktober 2026
Very nice and helpful customer service…
Very nice and helpful customer service from the person I spoke to.
5 oktober 2026
great customer care
I initially had a problem, not being able to create my account, and struggled to get anyone to help for a couple of days, but when I did receive an answer, the person apologised for the delay and was very helpful, listening to the problem, having done some work to repair the issue, and offering different choices going forward.
6 oktober 2026
Proper Telephone Conversation
I had got confused with my AVC and rang the help number. The person on the phone was super helpful and it was sorted in minutes.
5 oktober 2026
easy and quick support available
28 september 2026
Sandra was very helpfull
5 oktober 2026
Great Customer Service by and for real people!
Kelsey from customer services was really helpful and sorted my problem out straight away. Much better than going through a web chat etc.....
2 oktober 2026
The customer support officer was…
The customer support officer was extremely well mannered and very helpful, he provided clear guidance which demonstrated depth of knowledge and required technical support.
1 oktober 2026
Call resolved the problem in minutes
Call resolved the problem in minutes. Sandra was able to confirm the issue was wider than just my account and also resolved the updated figures. A really helpful contact who has a lovely Scottish accent.
1 oktober 2026
Thank you to Katie
Thanks so much to Katie - super quick, efficient and very friendly. What an asset to your company!
30 september 2026
Review zonder uitnodiging
Great customer support given by Kelsey…
Great customer support given by Kelsey at MM. Request actioned and enquiries answered swiftly and efficiently. Very happy with the service provided and would recommend them for sure.
1 oktober 2026
Professional service
Professional service. Listened and responded well to my queries. Excellent customer service.
1 oktober 2026
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.