Mynd Management Reviews 1.989

Got everything done very well and quickly, very friendly!

Very friendly, fast and great work!

I must say the response times are getting so much better.
I don't know why this house is wrought with so many issues and we have had to report many over the last few years, from a tree scraping against the roof to the dishwasher multiple times the dryer. A couple of times the toilet, the water heater twice.It's just been time off of work and waiting around, consistently.
But the response time is definitely getting better.Jonathan came out.Looked changed a battery and tightened some wires... he explained that sometimes, over time, they just come loose, but he was in and out of here in less than five minutes! hopefully that fixes the problem!

I had a repair done recently, and Rebecca came out to handle it. She arrived right at 8:00 a.m. and finished the repair within 30 minutes. It was such a relief not to have to wait around half the day for someone to arrive. I really appreciated her promptness and efficiency.

Great service

Rebecca was great. She was very professional and helpful.

Rebecca was very professional and respectful throughout the inspection. She explained her findings and advised me on how to address minor concerns. I like that she's personable and does not see this as a job or task to just check off her list.

Rebecca is a exellent worker.
Friendly and knows what she is doing.

Thomas fue muy amable, e hiso su trabajo muy bien.

Thomas knew what he was talking about and explained it to me in a way I could understand. He is very kind.

Chris is amazing! He comes in and works on any issues as if it was in his own home. Great conversation, professional. Top tier. Glad mynd has him on their team I wouldn’t trust anyone else!

I had a Awesome experience quick response and they were very respectful and knowledgeable of the work that needed to be done Mynd is a 10 out of 10 when it comes to satisfying there customers

I am a new tenant at Mynd located in Fort Worth, Tx and I don’t regret it not one bit. I have been communicating with Toni and my oh my would I refer her time and time again to anyone looking to relocate. Not only has the communication but the sense of urgency to get everything done with work orders or any questions has been something I haven’t had to lose sleep over. Living out of state for the first time has been scary because choosing a house to make a home is at the top of the list but her actions reassure me that I’ve chosen the perfect place for me and my children.

Chris did an outstanding job today repairing my garbage disposal. This has been an issue at this home since I’ve lived here, and he swapped out the unit with a brand new one, assuring me that I shouldn’t have any more troubles moving forward. I’m grateful for him doing that. He also was very prompt and kept me informed of his whereabouts to help me properly plan and prep the area for his services. Overall, job well done.

AVOID!!! This is hands down the WORST property management company I’ve ever dealt with in all my years renting.

From day one, it was a mess. We scheduled a tour and were only given a self-guided option—fine, except every single access code they gave us was wrong. We drove all the way out just to be locked out because of their mistake.

Communication was just as bad. We requested a call from a leasing agent at least 5 times—never happened. The only way to get responses was through email, and even then, they would answer one question at a time. We ended up with a 50+ email chain just trying to get basic information. Honestly, we should’ve walked away then—but we loved the unit.

Fast forward to signing—suddenly they become very responsive when it comes to collecting deposits, blowing us up with messages even though payment wasn’t due for over a month.

Before move-in, I repeatedly asked about cleaning and maintenance issues. We were assured multiple times that a pre-inspection would be completed and everything would be ready.

Move-in day comes… and it’s a complete disaster.

First, they didn’t even have the correct gate code, so we couldn’t access the community. After sitting on hold for 30 minutes, we were gaslit and told the code we had was correct—it wasn’t. We only got in because we happened to run into someone from the HOA (not affiliated with them) who told us the codes had changed nearly a year ago.

Then we walk into the unit… and it was beyond unacceptable:

Water not turned on (with signs telling us NOT to turn it on)
- Garbage and debris all over the backyard
- Fire alarm going off
- AC not working
- Dead AND live cockroaches everywhere
- Broken door handles
- Dust and cobwebs throughout—clearly never cleaned

So I spend the entire day calling, only to be repeatedly told they would “leave a note for my leasing coordinator” (who, apparently, is the only person capable of doing anything—and also impossible to reach).

Eventually, I get him on the phone. He claims he has no idea what happened because the pre-inspection was supposedly completed. At that point, someone is clearly lying—either internally or to us.

He promises to call me back in 20 minutes with an update. Five hours go by. Nothing. I keep calling, keep getting the same “we’ll leave a note” response. He finally calls at 4:49 PM—no real update, except that maintenance turned the water on (which, by the way, would’ve been helpful to know hours earlier).

We go back to the unit that evening—literally the only things done were turning on the water and changing the fire alarm. Everything else? Still a mess.

The next day, I email again with a full list of outstanding issues, only to be told:
- “Cleaning was completed” (absolutely false)
- They “cannot provide additional cleaning”
- Pest control and maintenance requests were submitted

Except… we were the ones who submitted those requests ourselves because clearly no one else was doing anything.

Now we’re stuck fighting to get refunded because the unit is not even remotely move-in ready, and we couldn’t move in on our scheduled date.

This has been an unbelievably frustrating, disorganized, and negligent experience from start to finish. Save yourself the stress and avoid this company at all costs.

Thank you for being extremely informative, Toni! As well kind and professional.

miss Rebecca was very nice and made me feel comfortable

Very friendly and Nice. Fixed the problem quickly.

The gentleman who helped us out was not only very professional, but super efficient in diagnosing the issue and solving it! We’re very thankful for his assistance!