Progress Residential Reviews 829

I strongly urge anyone considering renting from Progress Residential to think twice. My experience has been extremely frustrating, stressful, and disappointing.

We have had ongoing issues in this home since the day we moved in. On move-in day, there was no air conditioning—on one of the hottest days in Atlanta. Instead of resolving the issue immediately, they only offered to reimburse us for fans. This was especially unacceptable because it was the same day I was released from Shepherd Center, recovering from a traumatic brain injury and multiple serious injuries from an accident.

Since then, problems have continued. When it rains, the area underneath the house floods. My mother has documentation of this, yet nothing has been done to fix it. We also experienced a leak in the kitchen ceiling after a rainstorm, and instead of repairing the roof, they simply painted over the spot—clearly ignoring the actual issue.

There is also mold in our bathroom, and rather than properly addressing it, they painted over it—twice. This is not only unacceptable but also a serious health concern. It seems like their standard practice is to do the bare minimum instead of fixing problems the right way.

Their customer service is just as bad. I personally requested several times for a member of management to contact me, starting well over three weeks ago from today’s date, and no one has reached out. There is a complete lack of communication and accountability.

They also consistently charge tenants for issues that are not their responsibility. For example, we were charged $400 to repair a cracked sink that was already damaged when we moved in—it had clearly been glued together beforehand and eventually came apart. Instead of taking responsibility, they passed the cost on to us.

We also dealt with a septic tank backup for over two and a half weeks. During that time, we could not use our downstairs bathroom, washing machine, or dishwasher because everything would overflow. While they did offer hotel accommodations, we had to decline—but only because the hotel was too far from my mother’s job and from where I receive medical therapy, making transportation unrealistic, especially given that I am disabled.

Additionally, my sister spoke with them about the septic issue and was told that we would receive money off our rent due to the situation. However, they are now refusing to honor that and are claiming it’s because we did not accept the hotel accommodations—even though the only reason we declined was because the location made it impossible for us to meet our daily responsibilities.

Overall, this has been a terrible experience. This company shows a pattern of neglect, poor communication, and unfair treatment of tenants. If you are looking to rent, I strongly recommend avoiding any property managed by Progress Residential. Renters deserve safe living conditions, proper repairs, and responsive management—none of which we received.

Ledger is wrong every single month and it's a hassle getting it fixed.

Maintenance guy Dallas was excellent and response to my needs.

Just 2 weeks in the house and the dishwasher won’t work. They scheduled the repair 11 days later which is already inconvenient, and they had the nerve to cancel the same day because previous tasks took longer than expected and they didn’t even rescheduled it! Unbelievable. I had to make another request and here we are waiting for over a week to get it done. Never experienced such bad service

They keep limiting how people can pay rent. Then they are rude on the phone.

An atrocious company! They do not abide by any HOA rules in the communities they rent in. Driving up monthly fees for actual home owners. They rent to the worst people imaginable! Renters with no regard to other property or follow HOA rules/guidlines. This company should be put out of business!

Please, for your sake, don't engage with them in *ANY* way. It will cost you if you do, and from what I've seen, that is a universal sentiment.

I'm renting and have been without heat and electricity for 3 days which to me is unacceptable. Its been in the 50's. I can't cook or do anything. I have not been checked on offered a credit or a hotel. I am so irritated and do not plan to renew my lease with either company. I don't recommend going through them because they are very inconsiderate. I will be reporting this to the BBB and contacting the local news! then i call today for help and the manager HENRICH who was outsourced from another country wanted to hang up on me TWICE and not help at all!!! this is what they have representing...i have decided PROGRESS RESIENTIAL is the WORST management company I have EVER dealt with and they should be embarrassed and appalled but instead everyone is at home in the well ventilated home and working electricity i suffer while all AMERICAN PROGRESS RESIDENTIAL STAFF ARE AT HOME COMFORTABLE!!!

It is a complete disaster. There is no tech support department to resend an emails. Customer service is unable to correct an email when it is a misspelling.
They ask you wait until the application fell of in 24 hours or more.
Solution: hire good developers, pay and provide a good service to clients and stock holders.

if there was a zero or a negative star, I would give it a -10 for this company progress residential. I moved in June 10 of 2021 and it was still Haven Brooks and I moved out in March 9, 2026 and I have already paid my rent from February 10 to March 10, 2026. Now when I moved out in March 9, they still billed me again from March one to March 9, because they said I still stayed in the property from mar 01 to mar 09, which I already paid for in February 1, 2026, which will cover the month of February 10, 2026 to March 10, 2026. Now with my refund they deducted another $851.61 for 10 days that I stayed in the house and a LATE fee of $125. This company is such as a scam company and when I emailed them, they said the case was "resolved". I called them and excuse was because I was still in the property. I was still going to be charged from the first of the month until the 10th of the month even if my original contract that I moved in date was a 10th of the month I agree with a lot of people writing reviews for this company. It is a SCAM company to deal with. So overall, I have a very bad experience with this company progress residential I would never recommend this company even to my worst enemy. This is how bad they are and now after speaking to the representative, I tried to get in their website "RENT.com that is connected with their company and I was already BLOCKED ( with a very big "X"). so the same meet up. DO NOT rent or deal with this company called PROGRESS RESIDENTIAL, worst rental company ever and is still running their ads as a good company.And also if you email them, they automatically say "RESOLVED" even if they have not answered you bia an email or a telephone call. Again i would rate this company a NEGATIVE STAR!

Herms C. arrived at my home to complete ONE assigned work order and COMPLETED ALL WORK ORDERS THAT WAS ASSIGNED TO BE COMPLETED 03/03/2026! NO ONE showed or call to advise why the WORK ORDERS NOW SAY SCHEDULED W/O DATE! In addition , those work orders were reported multiple times in February! I can't praise him enough for his Benevolent and Professional attitude; while educating me on things that will help and benefit me during my home experience! ANY INCENTIVES FOR HERMS OUTSTANDING WORK ETHICS AND GOING ABOVE AND BEYOND IS MOST DEFINITELY WARRANTED!

If I could give zero stars I would. This company is a sham/scam. CONservice is no better. First about the slumlords. This particular house was half azzed renovated. New fridge (nonworking icemaker). None of the light switches in the living room (3way) work, they bypassed the switches directly to the light fan. Code violations! The bedroom switches are not wired to any half receptacle, again code violations! The garage door opener is hanging on by 1 bracket. The exterior siding is full of chips cracks and holes. It was minimally cleaned. Inside cabinets and on top are all covered in grease. The yard was full of debris, trash and broken glass and bottles. Trees growing through the privacy fence and dead brush against house. Now for their utility management company, CONservice. They are a complete useless and waste of money. They charge a fee for their serices that is like pulling teeth to get them to provide. Nothing can go in your name except the electric (not sure why), it has to stay in management name. Had so much trouble changing trash services before the next billing cycle. Still havent got set up for new trash company. Jury stull out. But if you want to find a home and are not desperate, stay away from this company. Once they got your money and signed leased they don't care about anything. Got pictures and emails to back up what I am saying. BEWARE

I’ve had an excellent experience working with Rebecca Robertson at Progress Residential. Rebecca is professional, responsive, and truly goes above and beyond to help her residents. She communicates clearly, follows up quickly, and genuinely cares about making sure things are handled promptly and with care.

So far its been easy. ive been reading alot of bad reviews which i do not think will stop me from moving forward,.. hopefully. im looking to rent a house. i fell in love with one of the before i even got inside and of course the lock was broken. i called and it was fixed in 3 days. (happened during the weekend) when i went in the house i just loved. my current lease isnt up till july but thinking of biting the bullet and signing with them progress early so i don't lose the house. still thinking. hoping they are easy to work with. to be continued... :)

I have contacted the Customer Service line for help with setting up Autopay. They utilize RentCafe for numerous charges. That service is a challenge to work with.

As for Progress Residential's Customer Service, most recently, Stephanie and Joy, I could not have asked for a more responsive pair of ladies. I received call backs from Stephanie to make sure I was satisfied with her solutions to my RentCafe questions.

Myself and my family have been living in our Progress Residential home for over 5 years now. I can't stress how wonderful this company is. They continue to impress and work with me time and time again whenever any issues arise. Anything I need help with I reach out to my property manager, Rhonda Higgins and she assists and we troubleshoot and get things taken care of, no hassle at all! We will continue to rent with Progress because we love our home and I will continue to praise Progress for all they have done and continue to do for my family. God Bless Progress and God Bless Ms. Rhonda Higgins 😊

Scam artists. Run away. Left me with no heat/power for 3 days in January. Will not fix issues, but happily blame you for submitting tickets 'wrong' or too many times. No project managers to deal with issues, only the customer call center and the maintenance department who blame each other. The tenant MUST do all property management, work will all venders, and maintain the home by yourself!

UPDATE: I've been a tenant almost 2 years now Progress Residential has been an absolute nightmare to deal with. From HVAC going out in the winter to repairs never getting permanently fixed.

In January alone, we paid over $3,500 in rent within one week trying to bring our account current. Instead of working with us, they added a disputed refrigerator charge of $1,239 to our ledger and treated it as “rent,” even though we repeatedly asked for it to be separated so we could keep paying our actual rent.

Our assigned representative was Heaven Moore. After trying to get the amount disputed to no avail we requested a reasonable payment plan and followed up multiple times via email no answer. I went to the office in hoover and was told she would email us back — that was weeks ago, and we still never heard anything. No solutions, no follow-up, just silence while the situation escalated unknowingly.

After the disputed charge was added, Progress locked the online payment portal, preventing us from making the rent specific payments. We were told they would not accept rent unless we also paid the fridge charge. Then, without resolving anything, they added attorney fees and processing fees.

At this point, the balance has ballooned to $4,461, even though we have been actively paying and trying to resolve the issue in good faith. The amount keeps increasing, not because we aren’t paying, but because Progress keeps escalating instead of communicating.

This company is aggressive, inflexible, and completely unwilling to work with tenants once a dispute starts. If anything goes wrong, expect fees to pile up fast, portals to get locked, and eviction threats instead of real solutions.

This has been financially and emotionally exhausting, and we would never recommend renting from Progress Residential. Never in all my years of renting have i gotten an eviction until I rented here and I REGRET IT!

I had a terrible move-in experience and ongoing issues with this management company that have yet to be resolved. Communication from the very beginning was extremely poor. The move-in process dragged on for over 30 days, leaving me without a home during that time. Despite this delay, they refused to refund my money, forcing me to wait and remain displaced for an entire month, which caused significant stress and hardship.
When I was finally able to move in, the home was left dirty and clearly not properly prepared for a new tenant. This was disappointing and unacceptable.
Even more concerning is an electrical issue in the master bedroom that I have reported multiple times over the past several months. Despite repeated maintenance requests, this issue has still not been resolved, showing a lack of urgency and concern for tenant safety.
To make matters worse, I was accused of having an unauthorized dog on the property. This accusation is false. My son, who attends college, visits occasionally and brings his dog for short stays. Rather than communicating professionally or verifying the situation, management made accusations that added unnecessary stress.
Overall, this company has shown a lack of professionalism, poor communication, and little accountability. Based on my experience, I would not recommend renting from them.

I am extremely disappointed with Progress Residential and their handling of a true plumbing emergency.

After a recent freeze, my water heater pan filled with water, water ran out of my garage door, the grass outside my garage became saturated, and the ceiling in my garage developed visible bubbles. Out of concern for safety and potential burst pipes, I was forced to shut my water completely off on Thursday and Friday (January 28 )and also shut off my gas.to the water heater. I have now been without water for days.

I immediately called and requested a licensed plumber to come out as an emergency, explaining that I work during the day and need service after 6 PM. I specifically requested a 24-hour plumber. Instead, Progress Residential attempted to send their in-house technicians, who historically do not fix the issue and end up making unnecessary trips before a vendor is finally hired. This causes delays while the problem worsens.

To make matters more concerning, my neighbors informed me that during the February 2021 freeze, the previous residents experienced burst pipes that flooded the entire house. This was never disclosed to us  by haven brook who was the owner before progress when we signed the lease in September 2021Now, after another freeze, the same type of damage appears to be happening again.

I am a widow. My husband passed away last year, and he was a plumber. This situation would have been resolved immediately had he been here. Instead, I am left without water, unable to take off work, and forced to manage a dangerous situation alone while Progress Residential continues to delay proper repairs.

This company appears more focused on cost-saving than tenant safety and habitability. Leaving a tenant without water after a reported emergency, ignoring prior flood history, and refusing to promptly send a licensed plumber is unacceptable.

I would not recommend Progress Residential based on my experience.