My Organic Formula Reviews 661

I made a complaint about the delay from the shipping company and the reply cane two days late after they have delivered it and the response was” you have received it” so didnt get much support.

Fantastic formula. Used it with my first and with my second. Highly recommend. Love the subscription option, I don’t have to think about it, the package arrives super quickly from Europe every 4weeks. Grateful this option was available to us💕

Our customer service experience was phenomenal. We received a prompt response to our questions and above and beyond action. Priscilla really made us feel like she cared about the situation and we felt taken care of the whole time. Thank you, Priscilla.

Excellent customer service . Been using this service since my baby was born and any issue or concern was dealt with fast and appropriately. Thanks Prescila!

Great service. Quick and efficient. And when I had an issue was quickly and washing resolved.

I have been ordering formula from MOF since last year and I am super happy with their service. I have written to the customer service team a couple of times and they have always been prompt in responding and helping with my questions/queries. Highly recommend for any parent looking to buy European formula.

had an issue with my original organic formula order where the wrong stage was sent, and while the situation was stressful at first (especially as a parent), their customer service truly impressed me. They took responsibility right away and immediately sent out a replacement without any hassle.

Unfortunately the replacement got delayed in customs, which was completely out of their control — but throughout the entire process they stayed responsive, helpful, and supportive. It’s rare to find a company that genuinely stands behind their product and does everything they can to make things right.

Mistakes happen, but how a company handles them matters most — and they handled this beautifully. I’m very pleased overall and would absolutely order again.

My experience with them has been truly outstanding.
Their customer service is excellent, very responsive, and you genuinely feel that you are dealing with real people who truly care—especially when it comes to meeting your child’s urgent needs.

Although the stated delivery time is up to 10 business days, my orders have never taken more than 4 days to arrive.
What I really appreciate is their transparency regarding expiration dates. They inform me about the batch expiry of the formula and notify me in advance if a batch has a shorter shelf life, or offer alternatives with longer expiry when needed.

My son is now 1 year and 2 months old, and I have been ordering his formula and cereal from them since he was 6 months old. I exclusively purchase HiPP products from them and have never felt the need to look elsewhere.

Highly reliable, caring, and professional. I truly recommend them without hesitation.

Great quality.. fast shipping..and trustworthy products. Highly recommended.

Buy in bulk, you'll pay close to the samw price for one of the best products in the world as the garbage that we are pushed to buy in Canada. Excellent quality, baby never had a single issue.

Fast service , accurate and reliable

The reminders, before formula is shipped, are so helpful and the delivery is incredibly fast (we are in West Canada).

Arrived on time

The customer service team was so understanding and accommodating when helping me sort out an issue with my child’s formula. They were very quick to offer a solution and ensure my child was taken care of.
I was already a big fan of the company before and the way they handled my issue solidified my feelings about My Organic Formula even more. I recommend them to everyone!

I try to order one time 6 formulas not subscribe every few weeks. I asked for help and respond was " there is way to buy our product once" No help at all. Now I'm stuck with every 10 weeks subscription which I don't want. Baby is growing and I will not need 6-12 months formula in 2 months

The entire ordering process is pretty easy but it's expensive. I had to get the comfort line which is only available online for purchase and only have the option to order multiple cans at a time which makes it even more expensive when it's such a large lumpsum of money at once. The price is worth it however I still have to give my son probiotic drops which I thought I would be avoiding with paying the price i am with the description of the formula. It does seem to be less harsh on his little belly just have to add the probiotics. Also any sort of mostiure and it clumps a lot of the powder which is very waist full. We use a baby breeza and get 3 bottles filled before the machine is telling us it needs to be cleaned only to pull the part out and have massive collection of the formula chucked together. Good product but expensive and waist full with the baby breeza. If you want to get the most from your purchase should mix this formula the old fashion way and not through the baby breeza.

Fast delivery

Quick response when emailing questions, quick shipping and received ordered promptly (within a week), and all packed in a nice, sturdy box.