My Perfume Shop New Zealand 

Service was very good.
I really love perfume as it was described.
Great purchase 👌

My items arrived quicker than expected and very well wrapped to protect my perfume bottle. Many thanks for such a good service

The delivery took a month and that was annoying but the customer service was excellent. Aubrey responded straight away and got my trust back. The perfume arrived and I am a happy customer now.

Ordering process was easy and fast, The delivery was held up a bit and was not delivered by the estimated delivery date however, Messaged for updates and received automated responses and then followed up first by Aubrey and the second message I was followed up by Nicole both whom were professional and informative with what information they had that they could pass on to me. I do love the perfumes I bought, paitience was key in this instance but they were worth the wait. Thank You

Good communication and support. Item was unable to be delivered due to unforeseen circumstances. Good interaction from Nicole who provided and alternative and resolution. Well done. Looking forward to delivery.

The order confirmation stated my order was "being prepared at our Auckland warehouse," implying the item was in local stock and ready to ship. It wasn't.

When the item didn't arrive by the estimated date, I was told the delay was due to "the current political situation in the Middle East" disrupting sourcing, with a specific cargo shipment supposedly landing a couple of weeks later. That already didn't match the "Auckland warehouse" story I'd been given at checkout.

When that date also came and went and I followed up again, I got a completely different explanation: the item had actually been unavailable with all their suppliers for weeks: no mention of any cargo shipment at all.
So the earlier story appears to have been made up too.

Instead of offering a refund, they tried to push me into a backorder, a substitute item, or store credit: anything except giving my money back for an item they never actually had, despite presenting themselves as a local NZ shop with stock on hand.

I've had to formally request a refund, citing my rights under the Consumer Guarantees Act and the Fair Trading Act. Avoid this company.

I found the website easy to navigate, and my order was delivered without delay. Not the first time I have used My Perfume Shop, and I will certainly be going back in the future.

Currently waiting for a refund. The website advertises FAST SHIPPING with same-day dispatch for orders placed before 2pm. I ordered thinking great I will have the parcel soon...then comes the confirmation email...items I ordered on 14 July are now to be shipped 24-31 July...please note it doesn't say preorder or not in stock, and I think weird but, ok, it says confirmed and shipping from Auckland. Maybe they are picking orders slower than advertised...By the time we hit 29 July I think it's not going to be shipped as I've received no dispatch or tracking details. I email to chase up and now I get the response that delays may occur due to transfer from the Middle East. Ok so I wait till 5 August and think no this is ridiculous I have no idea how long I have to wait and this is completely false advertising anyway, and low and behold look how many negative reviews they have. It's a shame I didn't google them before I ordered, I went to them because of the range advertised and I wanted samples, they were in stock and the advertised fast timeframes. Looks like they are a SCAM and just take your money and then if they reply initially only make excuses, ask you to be patient, and then ignore you when you ask for a refund.

Prompt reply to my query about why I hadn't received my order.However it would have been handy if I had been notified about the delay.

I ordered from My Perfume Shop under the impression I was buying from a local stockist, only to find out they dropship their products from the Middle East without disclosing this at checkout.My order is now four days past the final delivery date, and they have completely failed to provide any valid shipping or tracking information. When I requested a cancellation, "Anne" from customer service refused, falsely claiming there is a 14-day delay policy noted under the "Add to cart" button. I have date-stamped screenshots proving this clause does not exist on their website.Under the Fair Trading Act 1986 and the Consumer Guarantees Act 1993, it is illegal to make misleading representations about delivery timelines or try to override statutory consumer rights with arbitrary company policies. They refused a refund and tried to push store credit or a swap for an item they cannot even track.This business is operating with highly deceptive practices. I am currently lodging formal complaints with the Commerce Commission and initiating a bank chargeback for non-delivery. Do not buy from them.

This company’s website gives false information. Ordered a perfume that I was later told was on pre order, there was nothing on the site to say it was pre order. Weeks of chasing them up, changes to my order, excuse after excuse and I still didn’t receive my purchase. Tried to offer me store credit and discounts but I managed to get a full refund. I have learnt my lesson and will NEVER purchase from them again!

Trusted shop..easy to communicate with them all perfume are legit.

Fantastic service and range of products. Fast and affordable.

Very fast delivery
Great communication with when the product will arrive
Much appreciated
Thank you 🙂

5 star for customer service, particularly Aubrey who helped rectify my order after they could not source one of my perfumes. A bit of a mission but sorted in the end. Be aware that a lot of the perfumes are preorder and may take a while to arrive. Overall good prices

I have ordered from My Perfume Shop twice now. I was so happy with my perfumes. They were discounted and completely authentic. My second order came at the speed of light!
Their customer service is very good, you actually deal with a real person. If you are not in a huge hurry to get your perfume, it's worth the international wait time, just like any other overseas purchase. A++ Thank you My Perfume Shop. :)

literally the worst. the customer service is entirely run by Richpanel, which is AI. incredibly slow shipping and overseas orders brings into question the authenticity of the products. terrible help from customer service, perfumes are not stored in a controlled warehouse, they are shipped from overseas in god knows what conditions.

however, I have had excellent service from Perfume NZ and would recommend them any day.

Ordered Armani code for my wife’s birthday on the basis it would be shipped right away as advertised. Six weeks and several emails later they admit they can’t supply but will not refund- only offer a credit +20% . They are legally obliged to refund but they seem not to give a damn

I ordered a sample vial of Cerruti 1881 EDT for my husband to try. Choosing a new fragrance is always difficult, so it was great to be able to try a small sample. A very easy to navigate website and the sample arrived in super fast time. I will definitely be buying the Cerruti 1881 in a larger quantity. Thank you for the great experience 😀.

Zero stars. These are liars who mislead you by saying everything is shipped from warehouse in Auckland but I now have an email saying exactly the opposite. Products come from around the world. Avoid like the latest plague.