My Property Host Reviews 280

Filthy Apartment, Disgusting Building & Terrible Customer Support

262 Bradford Street, B12 0AL Birmingham, United Kingdom
Floor: 4, Apt.: 1117
Stayed: 28 March 2025 - 1 April 2025

I booked this apartment through Booking.com, and it was an absolute nightmare.

The apartment was filthy—there were traces of feces in the toilet, mold covering the ventilation grilles, a yellow-stained wall behind the sink, and a horrible smell throughout. The sofa and pillows reeked of sweat, the kitchen utensils were low-quality, and to top it off, I even found women’s underwear inside the sofa—absolutely disgusting! The bathroom door handle was ripped out, the flooring was soft and uneven, and the windows were filthy.

The building itself is just as terrible. The car park and rubbish area are infested with rats, and the entire building stinks due to garbage abandoned everywhere. The hallway carpets are stained and reek of old trash, and to make matters worse, management had already reported past rat infestations inside the building! The elevators are vandalized, and the whole place feels unsafe and completely neglected.

Adding to the frustration, customer support was completely useless. Despite countless calls and emails, I received no real help. I had to go out, buy my own cleaning products, and clean the apartment myself—while still being charged a cleaning fee for a service that was never provided! My refund request was ignored, which is unacceptable.

This place is a health hazard, and I strongly advise everyone to stay away. Avoid at all costs!

Amazing clean and friendly staff that let us even check in earlier. Well recommended and will be back in the future

Easy to access apartment, greeted by a staff member to hand over keys who are lovely and helpful for extra information. Unfortunately as cleannesses goes most walls were marked from previous people and bodily fluid stains on mattress protector and some stains on most bedsheets. Advertised that there was a tumble dryer within the apartment as well as wifi yet there is none.

I couldn't fault my stay. Was greeted at the time arranged (apologies, can't remember the chaps name) really nice guy. The apartment was spotless, it was very comfortable and I would have no hesitation staying here again. Tesco Express & Sainsbury's were located close by. Some great bars were close by

Place is really nice definitely worth booking were really enjoying the living room very nice

262 Bradford St in Birmingham was listed as "Stunning" one bedroom apartment! Yes, stunned at the unhealthy conditions in this apartment and building. The description of the apartment has now been changed to "Convenient" on Expedia.
Graffiti everywhere including the lifts, walls, hallways.
Smelly garbage bags (with rubbish in) everywhere, by lift and in hallways. Carpeting stains everywhere in hallways and in carpeting in flat.
Hundreds of cigarette butts at the front door.

Inside flat, no basics. Had to buy essentials. Could not cook as there were no amenities to cook in.
Dishwasher smelled up the whole flat, disgusting smell. Had to keep closed.
Shower head not installed properly so no hot water, and water everywhere.
Food, dirty drips on non-working broken blinds and on walls.
Bathroom gross with no mirrors, drops of dirty water, blood, makeup on walls and surfaces.
Pillows hard, lumpy and old.
Unsafe building and area. "Security" sits on dirty pillows at the entry way, sometimes. Front door not working properly, can open with a hard pull.

Very, very helpful.Every think was good! The room was very clean. Congratulation! Thank you for all!

The apartment is fantastically well appointed right down to washing machine and dish washer.
In a really great position too!

It was amazing to spend these days staying at this property, clean, organised, good location I will definitely come back!

From start to finish the stay was great.
We was greeted and show to the apartment by a very polit gentlemen. The apartment was very nice and had everything you needed for a weeks stay.

Carla host in property she made our day.

The flat is huge ! Nice view from the balcony. Great situation. I have done everything by feet. Can't wait to come back soon !

Very nice apartment, the site manager Ash was very friendly and extremely accommodating with arrival/departure. Very nice apartment, clean, comfortable, and a very nice welcoming of snacks and drinks on arrival which was a really nice touch.

There was a bit of a mix up on check-in time and found it hard to contact Miele. Other than that no complaints on the accommodation.

Accessibility from property to Liverpool city centre was good.
Room was comfortably heated.
The provision of a TV in the room would have been a good addition to the stay

Luxury apartments and professional services.
Full utilities and services provided.

Had a smashing time in Woking. A well equiped apartment very close to the town centre and train station. The hostess was lovely and really added a nice touch to my stay that I wouldn't get elsewhere.

Home from home, these apartments are ideal for long and short term stays

The apartment is excellent and really exceeded my expectations!!
I am grateful to the cleaning team and all the staff!!

everything is amazing here and im thinking of moving in here with my mrs