For 1 year we have only used Pura nappies and had a great experience, no leaking, no nappy rash, nothing of the sort. However since they have changed their design, we had leaking because we didn’t rea... Toon meer
Bedrijf heeft geantwoord
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Mypura have very good customer service. I have contacted them via email quite last minute yo change an order and they almost always have managed to sort things out. They also deliver quickly and effic... Toon meer
Bedrijf heeft geantwoord
I love these nappies. They are able to absorb a lot of moisture, and it is great to know our baby can thus avoid some dangerous substances at a relatively affordable price. Moreover, the company has a... Toon meer
Bedrijf heeft geantwoord
This super company has provided my two grandchildren with all their nappy, wipes and nappy pants over the last five years! The products are eco-friendly and good value for money. The customer service... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo
Contactgegevens
3 Worley Court, Bolesworth Road, CH3 9HW, Tattenhall, Chester, Verenigd Koninkrijk
- Hello@mypura.com
- mypura.com
4,5
Uitstekend
2K reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
We opted for the trial pack size 1 for…
We opted for the trial pack size 1 for my newborn. And I must say, the design, look and function was up to the mark. There were no signs of leaky poo or pee. We used it for travel purpose and are happy with it!
12 mei 2026
Antwoord van Mypura.com
Hi Sandeep,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies and that you have had a leak free experience with them too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Antwoord van Mypura.com
Hi Tom,
Thanks for leaving us a review. We're thrilled that you have had a great experience with our friendly customer service and that you are enjoying our products too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
The nappies are amazing
The nappies are amazing, eco friendly and the service second to none.
6 mei 2026
Antwoord van Mypura.com
Hi Gwen,
Thanks for leaving us a review. We're thrilled to hear that our nappies are working well for you and your little one and thank you for the kind words about our service!
We really appreciate your feedback.
Warm Regards,
The Pura Team
We loved Pura nappies but the new…
We loved Pura nappies but the new design gives my baby blisters round her back so we had to switch to another nappy provider. I’m hoping once she’s big enough we can switch to your pull ups but she’s too small for the first size of them atm
19 mei 2026
Antwoord van Mypura.com
Hi Aileen,
Thanks for leaving us a review. We're really sorry that your little one is experiencing irritation since moving to our new nappies. We want to reassure that aside from adding a new stretchy waistband and blowout blocker, the nappies are still the same quality and carry the same skin safe credentials as before.
We've reached out to you directly to discuss this further with you.
Warm Regards,
The Pura Team
Amazing company !
Amazing company who I will happily recommend to all parents.
Very receptive to feedback and also more than willing to help with any issues.
Tom’s customer service is second to none so special shout out to him.
17 mei 2026
Antwoord van Mypura.com
Hi Jessica,
Thanks for leaving us a review and for recommending Pura!
We're thrilled that you have been happy with the customer service you have received and thank you for the lovely words!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Super service!
This super company has provided my two grandchildren with all their nappy, wipes and nappy pants over the last five years! The products are eco-friendly and good value for money. The customer service team are absolutely brilliant! They deal with any queries, quickly, efficiently and in an exceptionally friendly and polite manner! I would highly recommend MyPura ❤️!
19 mei 2026
Review zonder uitnodiging
Antwoord van Mypura.com
Hi Sunny,
Thanks for leaving us a review and for the being a loyal Pura customer for five years now. We're thrilled to hear that our products have worked well for your grandchildren.
Thank you again for the kind words about our customer service too. We're always here to help if there's anything you need!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Quality product.
A very useful, ethically made product that's reasonably priced. Really glad to be able to bulk buy and have delivered directly.
30 april 2026
Antwoord van Mypura.com
Hi Ten,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our products and speedy delivery service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Brilliant products and customer service
Besides the products themselves working brilliantly (Big happy baby, no leaks, or nappy rash), Pura's customer service team are excellent too. We had a slight mix up with one our deliveries, size 5 nappies instead of size 5 nappy pants, and it was rectified immediately upon them receiving my email. They even let me keep the nappies they mistakingly sent too, which I thought was very kind.
Really chuffed when them and would recommend any parent to order from them directly like we do.
28 april 2026
Review zonder uitnodiging
Antwoord van Mypura.com
Hi Molly,
Thanks for leaving us a review. We're thrilled that you're enjoying our products and thank you for the kind words about our customer service. We're always happy to help make things right when things don't go quite as planned!
We really appreciate your feedback.
Warm Regards,
The Pura Team
perfect for those with allergies.
I like the products as it’s the only one that doesn’t affect my babies skin. It’s a shame it’s quite expensive. I also tried the larger pull-up ones for my older daughter, however it did end up leaking a few times.
24 maart 2026
Antwoord van Mypura.com
Hi Roo,
Thanks for leaving us a review. We're thrilled to hear that our products are working well for your little one's sensitive skin!
However we're sorry that you're finding our nappy pants to leak. When leaks do occur this is usually due to sizing, normally when it's time to size up.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Using for years
31 maart 2026
Antwoord van Mypura.com
Hi Tegwedd,
Thanks for leaving us a review. Thank you for being a loyal Pura customer over the years!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Good product and at good price delivery…
Good product and at good price delivery always on time
31 maart 2026
Antwoord van Mypura.com
Hi,
Thanks for leaving us a review. We're thrilled to hear that you're loving our products and our speedy next day delivery service too, thank you for your support!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Highly recommend
Ordering direct from Pura is quick and easy - everything you need. On the couple of occasions I’ve needed to contact them, they’ve been very helpful and speedy to respond. Very happy with the service!
14 april 2026
Antwoord van Mypura.com
Hi Sarah,
Thanks for leaving us a review. We're thrilled that you're finding ordering from our site quick and easy to use. We're glad to hear that you're finding our friendly customer service team helpful too. We're always here if there's anything you need!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Quality products
Quality products delivered in a timely fashion with good communication from the courier.
13 april 2026
Antwoord van Mypura.com
Hi Lorna,
Thanks for leaving us a review. We're glad to hear that you're enjoying our products along with our speedy and reliable courier DPD!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Soft nappies
I really like the nappies, nice design and very soft. Reasonably priced, shame delivery took a little while longer than I expected.
7 april 2026
Antwoord van Mypura.com
Hi Jasmine,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our super soft nappies!
However we're sorry that delivery has taken longer than expected on this occasion. Our trial packs are dispatched on a 3-5 business day service however all of our full case orders are dispatched via next day delivery.
We really appreciate your feedback.
Warm Regards,
The Pura Team
The nappies live up to expectations…sometimes
The nappies live up to expectations (chosen for all the brand’s sustainability credentials, good fit and softness), when they arrive as promised…
Having only subscribed since January, when our baby was born, our last box contained the old style without the elasticated blowout feature at the back (despite being in their new packaging) and this week I’ve received an email to say the size we need is out of stock. I’m now looking at sourcing another brand due to the inconsistency. Such a shame as when they arrive as expected they’re brilliant.
24 maart 2026
Antwoord van Mypura.com
Hi Amber,
Thanks for leaving us a review. It's great to hear that you're enjoying our nappies. However we're really sorry that you have been experiencing stock issues when ordering recently. We are currently transitioning to our new nappies which include a brand new Blowout Blocker and stretchy waistband.
During this transition period you may receive our original products and some sizes may be out of stock. We are working to resolve this as soon as possible to make our full range available again. We're sorry again for any inconvenience caused.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Great sustainable nappy choice with fast delivery
Easy to order and delivery was prompt, even over the Bank Holiday weekend. We love the fact that Pura spearheaded nappy recycling initiatives around the UK, and look forward to hopefully seeing this come to life in London too. The nappies are packaged well, using paper to be more sustainable. The nappies stay on and we have had very few leaks (the only leaks we've had have been when we didn't strap the nappy on properly). The wetness indicator is very useful.
2 april 2026
Antwoord van Mypura.com
Hi Michele,
Thanks for leaving us a review. We're thrilled to hear that you're enjoying our speedy delivery service along with our nappies and that they're working so well for you and your family.
Thank you for the kind words about Pura NappiCycle too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
amazing brand
amazing brand?
great customer service!
lovely designs, daughter loves them!
30 maart 2026
Antwoord van Mypura.com
Hi Lara,
Thanks for leaving us a review. We're thrilled that you're loving our products and service. We're so glad to hear that your little one is loving them too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
I liked the idea that the nappies…
I liked the idea that the nappies biodegraded well. They were fairly absorbent but they leaked rather frequently so I haven’t reordered after my first box.
18 september 2025
Antwoord van Mypura.com
Hi Lisa,
Thanks for leaving us a review. We're really sorry that you're experiencing leaks with our nappies. When leaks do occur this is usually due to the size not suiting your little one, usually when it's time to size up.
We have reached out to you directly to discuss this further with you.
Warm Regards,
The Pura Team
Great customer service very nice…
Great customer service very nice product too👏👏👏
1 april 2026
Review zonder uitnodiging
Antwoord van Mypura.com
Hi Ibrahim,
Thanks for leaving us a review. We're glad to hear that you have had a great experience with our customer service and are enjoying our products too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
The diaper packs are inconsistent in…
The diaper packs are inconsistent in size and type. Leakage is a serious issue – after 4 hours, urine often leaks, and stool has leaked on a few occasions. Overall, poor performance for the price.
29 maart 2026
Antwoord van Mypura.com
Hi AJ,
Thanks for leaving us a review. We're really sorry that you're experiencing leaks with our nappies. When leaks do occur this is usually due to sizing, normally when it's time to size up which can quickly resolve these issues.
We have reached out to you directly to help resolve this for you.
Warm Regards,
The Pura Team
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