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Lees wat reviewers zeggen

Beoordeeld met 3 van de 5 sterren

Easy to set up. But far too early to give an opinion. This is a pension scheme - for investing long-term and withdrawing way into the future. But Raindrop invite you to give your opinion mere m... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 2 van de 5 sterren

They sent me an email in error, caused distress and inconvenience, wasted my time, and then refused to respect my time. Amateurs and short sighted, I will tell everyone I know to avoid and to go to... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

As I have had no correspondence from you for months I assumed you were no longer in business so I am no using an alternative company who have been communicating with me on a regular basis. I no longer... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 1 van de 5 sterren

Was hoping that they could use my details to track down old work pension using unique details of mine. But I have to search & remember all my old jobs and dates. Why you can just use my personal al de... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Financiële instelling
  2. Pensioenfonds

Geschreven door het bedrijf

Reuniting savers with their lost pensions


Contactgegevens

2,1

Slecht

TrustScore 2 uit 5

157 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Heeft nog niet op negatieve reviews gereageerd

Zo gebruikt dit bedrijf Trustpilot

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Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Athulya has been really friendly and…

Athulya has been really friendly and kept me regularly informed about the process of tansferring my pension from a previous provider. Great experience so far!

29 oktober 2021
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Antwoord van Raindrop

Hello Sophie,

Thank you for the kind words, it's great to hear Athulya has been such a help! We really appreciate you taking the time to give us feedback.

Best wishes,
Katia

Beoordeeld met 1 van de 5 sterren

Waited months to get nowhere

Took months to get a reply, then said they couldn't find my pensions. It feels more like a standard "couldn't be bothered" reply.

29 oktober 2021
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Antwoord van Raindrop

Hello Kate,

I’m very sorry to hear you didn’t have the best experience with us. My colleague has contacted you directly as your requests were closed in error. We have also recently experienced a surge in demand for our services which caused some delays, my apologies it took time for our team to update you.

We appreciate you taking time to give us feedback and if there is anything further we can do to help please let us know!

Best wishes,
Katia

Beoordeeld met 5 van de 5 sterren

Great platform

Great platform - super easy to set up and start saving

21 oktober 2021
Review zonder uitnodiging
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Antwoord van Raindrop

Hello Ambica,

Thank you for the feedback, we're glad you're enjoying the platform so far!

Best wishes,
Katia

Beoordeeld met 5 van de 5 sterren

Excellent experience

Excellent experience, helped locate my pension and were communicating effectively throughout the process. Highly recommend Raindrop.

15 oktober 2021
Review zonder uitnodiging
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Antwoord van Raindrop

Hello Tirthankar,

Thank you for the kind words, we appreciate you taking the time to give us feedback!

Best wishes,
Katia

Beoordeeld met 5 van de 5 sterren

Easy and effective

Really smooth onboarding and quite an easy way to locate pensions as well as improve my savings within pensions. This really is a great tool to set me up for future comfort.

15 oktober 2021
Review zonder uitnodiging
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Antwoord van Raindrop

Hi Bikramaditya,

We're so glad to hear we've been able to help you feed more secure! Thank you for taking the time to give us feedback, we really appreciate it.

Best wishes,
Katia

Beoordeeld met 1 van de 5 sterren

Too fast, too furious

I don't understand how going from an enquiry has progressed to you taking control of my pensions - the process moved too fast, I was not frequently informed and felt that I had lost control of my pensions.

14 oktober 2021
Logo Raindrop

Antwoord van Raindrop

Hi Ollie,

We are really sorry you did not have the experience you expected and for not updating you throughout the process. We have taken your feedback on board and we will ensure you receive regular updates throughout the process.

I understand your personal pension finder has reached out notifying you of the process and all your options.

I greatly appreciate you taking the time to provide feedback and I can assure you we take all feedback very seriously and will ensure we incorporate it in our future processes.

Please do not hesitate to reach out to me personally at vivan@myraindrop.co.uk anytime.

Many thanks,
Vivan
Co-founder

Beoordeeld met 5 van de 5 sterren

All good no complaints

29 september 2021
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Antwoord van Raindrop

Hello Helen,

Thank you for taking the time to leave a review, we're glad you're having a good experience with us!

Beoordeeld met 5 van de 5 sterren

Easy to use quick response useful and…rainbow

Easy to use quick response useful and helpful advice

28 september 2021
Logo Raindrop

Antwoord van Raindrop

Hello Paul,

Thank you for the kind words and leaving a review, I'm glad you found the service easy to use! Please feel free to leave feedback again in the future, we'd love to hear it.

Beoordeeld met 4 van de 5 sterren

I received confirmation and the…

I received confirmation and the information I was looking for very quickly and easy to understand

23 september 2021
Logo Raindrop

Antwoord van Raindrop

Hello Christopher,

Thank you for taking the time to leave us a review. We're glad everything was easy to understand. If you have any other feedback in the future we'd love to hear it.

Beoordeeld met 5 van de 5 sterren

Great service

18 september 2021
Logo Raindrop

Antwoord van Raindrop

Hello Sundry,

Thank you for taking the time to leave us a review, we're glad you enjoyed the service. Feel free to reach out with feedback any time.

Beoordeeld met 5 van de 5 sterren

A life saver

I would’ve not even remembered in my wildest dreams some of the pensions I had if it wasn’t for raindrop. I am ever so grateful to Matthew who kept me informed throughout the procedure and went through immense efforts to collectively find all my pensions and provide me with a pdf for each one. I would give more than 5 stars if I could, extremely happy!

23 augustus 2021
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Antwoord van Raindrop

Hello Seinam,

Thank you for the kind words, we're so glad Matthew could help make the process as easy as possible!

Beoordeeld met 5 van de 5 sterren

Pension

Staff are very helpful
ESP Katie silver very friendly and helpful

21 augustus 2021
Logo Raindrop

Antwoord van Raindrop

Thank you Eva, it's great to hear the team have been so helpful!

Beoordeeld met 5 van de 5 sterren

Great communication but looking forward…

Great communication but looking forward to seeing what they can do. Great start!

18 augustus 2021
Logo Raindrop

Antwoord van Raindrop

Thank you for the kind review! We look forward to helping you combine all your pensions in one easy-to-use pension.

Beoordeeld met 5 van de 5 sterren

All my pensions sorted as simple as a Raindrop!

Took me less than 2 minutes to get this done which was incredible and service impeccable. If it wasn't for raindrops my pensions from all my different jobs would be sitting in silos for another 30 years! Well done to the team and excited to refer all my friends to join this journey!

4 augustus 2021
Logo Raindrop

Antwoord van Raindrop

Thank you for the lovely review Komail, we're so glad we could help reunite you with your pensions!

Beoordeeld met 5 van de 5 sterren

Watching my pension grow has become very addictive…

Raindrop has a very clean interface making it very simple to use. I love the pension graph. Watching my pension grow has become very addictive! Would recommend!

30 juli 2021
Logo Raindrop

Antwoord van Raindrop

Thank you for the kind review Aryan, we hope everyone enjoys seeing their pension progress!

Beoordeeld met 5 van de 5 sterren

So far, so good...

This promises to be a good pension for someone who, like me, is looking for a passive solution with lifestyling (I also have active and active ethical strategies with lifestyling on other pensions). A charge of 0.75% is the maximum permissible under auto-enrolment; I feel it could be somewhat cheaper as assets under management increase, e.g. Aegon offer IPSE members a SIPP with a lifestyled, mid-risk workplace default at 0.23% all-in (platform and fund costs).

I do like the ability to view the investment in graph form - competitors such as Penfold and L&G do not currently offer this (nor lifestyling, for that matter).

The asset allocation seems to be inaccurate when I look at the underlying fund, which might be because they are reporting the allocation back in May 2020, after the Covid-19 drawdown, but fortunately the underlying fund has a suitable allocation for what I'm looking forward and the lifestyling also descends to 40% equity rather than the lower 30-40% range of some competitors like Vanguard.

They could improve this pension by reducing the charges below 0.75%, launching an App and publishing up-to-date asset allocation information. But my favourite for a simple SIPP when compared to Vanguard, Penfold, L&G or Pension Bee.

25 juni 2021
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Very responsive and helpful team

Very responsive and helpful team, guding me every step of the way. Couldn’t be happier with the account opening process

2 juni 2021
Logo Raindrop

Antwoord van Raindrop

Thank you for the kind review, we're so happy we could help!

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