mySycous Reviews 164

Can’t register or log on. Code is useless and doesn’t recognise the post code.
Useless app now deleted.
Just send me a bill when it’s due. But make sure you recognise the post code.

Appreciate the honesty and help, living with a heat meter was a new thing! Was great to have it explained and sent some guides and videos. Thanks again!

Fantastic customer service from Harleigh this evening. Harleigh couldn't do enough and resolved two issues for my father. She listened, understood my father's concerns and ensured he had heating on a very cold night. Thank you Harleigh, you really exceeded our expectations and were highly professional.

Good morning hope you’re all well - thank you Harleigh for your friendly and polite assistance and for setting up the link in order for me to pay my bill on time ☺️ it so much easier now - have a nice Xmas and Prosperous Healthy New Year Everyone

Harleigh wss friendly understanding proffesional. A credit to mysycous and the human race.please tell her

Great online chat to quickly resolve a problem

Paying bills has never been easier!! The support I received from the team was incredible. Thank you for being patient with me and answering all my questions. You’re all an asset to the company. Best support team I’ve come across
Have a wonderful Christmas

Carl was very helpful setting up my account and advising me how to make payment's etc.
Thank you for you help and patience Carl.

Zahraa Ashfaq has delivered an excellent service to me. regarding promptly response and soluation. Much appreciated with the high standard of service.

Just like to say nik was very proffesional and polite he made me feel at ease im very happy how he spoke to me 👍👍👍keep hold of him 👍👍

Carl Copeland handled my situation brilliantly, he managed to turn a complaint into a positive review! I appreciate his help and support, I now understand my billing and how to pay!!!!

Thank you Carl!!!!!!!

Have a good Christmas

The worst company ever. They are still harassing me and sending me emails threatening further action for current utility bills relating to an apartment which I sold 5 years ago!!!!
The are persistent and totally inept.

mySycous was appointed to start as the utility metering company in our building. They started by replacing all the heat meters (which were in working order before transfer), then the water meters and they haven't even attempted to replace the electricity meters (which were working but apparently no longer are!).
The water meters have stopped working 3 months after they started working.
Their app is barely functional and each flat now has multiple accounts since the installation of the heat meters, so more difficult to manage for the residents

Carl has explained everything so nicely I undertsand how it works now.Carl ty so much keep up the good work.

Harleigh was very helpful and patient. She explained everything very clearly.

I found Harleigh to be friendly and helpful and spent time making sure I understood fully what needed to happen, she kept her promise to call me back with an answer to an issue.
Well done Harleigh at my age you need a little patience, and it was exactly what Harleigh showed me.

The agent was very helpful and provided me with answers to my questions.

actually was very good. sorted the issue easily over the chat function. very efficient and friendly

Always reply to my query promptly, resolve it, and put my mind at rest! Very helpful.

While I have had technical problems with the App and meter the staff at MySycous are great at dealing with problems and always happy to help.