Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with... Toon meer
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Lees wat reviewers zeggen
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Toon meer
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Was helpful to sort out what I called…
Was helpful to sort out what I called about. Tune of her voice was calm and friendly
29 april 2026
Review zonder uitnodiging
Advice on Appointment
Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with his information
29 april 2026
Review zonder uitnodiging
I have received an excellent service…
I have received an excellent service from Lorraine today when needed to rebook an appointment, she was so helpful and kind. Thank you very much, I appreciate your help and support!
29 april 2026
Review zonder uitnodiging
Very helpful and query dealt with…
Very helpful and query dealt with quickly and efficiently
29 april 2026
Review zonder uitnodiging
Great experience!
29 april 2026
Review zonder uitnodiging
My enquiry & questions were answered…
My enquiry & questions were answered clearly & precisely & were easy to understand. The advisor was understanding & helpful
28 april 2026
Review zonder uitnodiging
Vicky was very helpful and…
Vicky was very helpful and understanding, she helped set up a direct debit and explained everything.
Thanks Vicky.
28 april 2026
Review zonder uitnodiging
Excellent service from the agent and…
Excellent service from the agent and the call back service worked. Would be good if the online chat could see appointments
27 april 2026
Review zonder uitnodiging
Great service
Robert is a great guy, very friendly and knowledgeable. Thanks for your help Robert!
27 april 2026
Review zonder uitnodiging
She was very helpful and understanding
She was very helpful and understanding
27 april 2026
Review zonder uitnodiging
Very great also good and well respected…
Very great also good and well respected responding
27 april 2026
Review zonder uitnodiging
The agent was accommodating and polite
The agent was accommodating and polite. She was able to provide the services speedy and with ease.
24 april 2026
Review zonder uitnodiging
Good support service
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debit as well. Overall quick and easy
24 april 2026
Review zonder uitnodiging
Cash top up not coming through properly.The young man was extremely helpful and…
The young man was extremely helpful and solved my problem very quickly. Thank you very much. Keep up the good work.
24 april 2026
Review zonder uitnodiging
Great service
The switch2 representative was pleasant and efficient. Great service
24 april 2026
Review zonder uitnodiging
Good experience on the phone with…
Good experience on the phone with customer service and the phone was answered quickly. I’m hoping that my issue will be resolved soon but I can’t fault the customer service at this point. Will update this review once I receive an update.
23 april 2026
Review zonder uitnodiging
The agent I spoke to was very nice and…
The agent I spoke to was very nice and polite
23 april 2026
Review zonder uitnodiging
Excellent prompt customer service…
Excellent prompt customer service received today from a lovely lady. She listened and dealt with my query promptly.
23 april 2026
Review zonder uitnodiging
The customer service I received was…
The customer service I received was very good and helped me.
23 april 2026
Review zonder uitnodiging
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