Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with... Toon meer
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Lees wat reviewers zeggen
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Toon meer
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Very helpful to talk to just brilliant
Very helpful to talk to just brilliant
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your lovely feedback. We’re delighted to hear that you found our team so helpful—comments like this really mean a lot to us. We appreciate you taking the time to share your experience.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our team very helpful. Thank you for taking the time to let us know — it’s greatly appreciated.
Great experience
Great experience with the consultant-friendly, professional and very clear in explaining everything. Made the whole process quick.
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for sharing your positive experience. We’re delighted to hear that our consultant was friendly, professional, and clear in explaining everything, and that this helped make the process quick and straightforward. We really appreciate you taking the time to leave your feedback.
Only a 2 minute wait!
Only a 2 minute wait to be dealt with by customer services - very polite staff member (Ben). He assisted me in getting the best time (for me) for the engineer to do a regular maintenance visit.
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you were connected with customer services so quickly and that Ben was polite and helpful in arranging a convenient time for your engineer’s maintenance visit. We really appreciate you taking the time to share your experience.
Excellent customer service with Laura
Excellent customer service with Laura . She was able to explore other different options when asked. Very helpful
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your excellent feedback. We’re delighted to hear that Laura provided such helpful and attentive service, and that she was able to explore different options for you. We’ll be sure to pass on your kind comments, and we really appreciate you taking the time to share your experience.
a very friendly and helpful manner
a very friendly and helpful manner
17 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you experienced a friendly and helpful manner from our team. Your comments are much appreciated.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you received helpful, friendly, and professional customer service. Your comments are greatly appreciated and will be shared with the team.
Good customer service and clear…
Good customer service and clear responses.
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you received good customer service and clear responses. We appreciate you taking the time to share your experience.
Asking for help
I get anxious when ringing people on the phone. So I sent customer service an email to explain our situation and Becci gave a quick response agreeing to my proposal.
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to share your experience. We’re really pleased to hear that contacting us by email worked well for you and that Becci was able to respond quickly and helpfully. We understand that everyone has different communication preferences, and we’re glad we could support you in a way that felt comfortable and put you at ease. Thank you for your kind feedback.
Very helpfull staff
Very helpfull staff, help me with my problem ,
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our staff were very helpful and were able to assist you with your problem. We appreciate you taking the time to share your experience.
Excellent service
The person who I spoke to was very helpful and understanding. A appointment was made swiftly and was convenient to me. I was very happy with the service.
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found the team member helpful and understanding, and that an appointment was arranged quickly at a time that suited you. We’re glad you were happy with the service and appreciate you taking the time to share your experience.
Engineer was very helpful
Marc came out today and evaluated my heating system that ive had problems with for years. He was very helpful, patient and explained what was at fault and what needed to be fixed. I felt better with the knowledge he had about the system.
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to share your experience. We’re really pleased to hear that Marc was able to thoroughly assess your heating system and explain clearly what was causing the ongoing issues and what needs to be done. It’s great to know that his patience and knowledge helped put you at ease. We’ll be sure to pass on your kind feedback to him.
I was very happy with the company…
I was very happy with the company switch 2.
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you were very happy with Switch2. We appreciate you taking the time to share your experience with us.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you experienced exceptional customer service. Your kind words are truly appreciated and will be shared with the team.
Helpful and efficient.
Didn’t wait too long for my call to be answered which was a bonus. Very helpful lady called Alisha helped me with my query about my direct debit and sorted it very efficiently. Thank you.
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re pleased to hear that your call was answered quickly and that Alisha was able to help you efficiently with your direct debit query. Providing prompt and helpful service is important to us, and we really appreciate you taking the time to share your experience.
Friendly and helpful customer Help…
Friendly and helpful customer Help service.
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our customer help service friendly and helpful. We appreciate you taking the time to share your experience with us.
Thank you for caring
Didn’t get the lady’s name but she was welcoming, professional and easy to converse with. She was bubbly and put me at ease as we were navigating my situation. I am very grateful for Switch2s customer service as they are really caring. She resolved my issue quickly within no time.
16 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for taking the time to share such thoughtful feedback. We’re really pleased to hear that you felt welcomed, at ease, and well supported throughout your conversation. It’s wonderful to know that our colleague’s professionalism and friendly approach made navigating your situation easier and that your issue was resolved quickly. We truly appreciate your kind words about Switch2’s customer service and your gratitude means a great deal to us.
Very Helpful
Curtis was able to fully resolve our issue and set up a DD payment for us
15 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that Curtis was able to fully resolve your issue and set up your direct debit payment. We appreciate you taking the time to share your experience and will be sure to pass on your kind comments.
The staff was very kind and helpful
The staff was very kind and helpful. The phone connection was very quick
15 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our staff kind and helpful, and that your call was answered quickly. Providing prompt and supportive service is important to us, and we appreciate you taking the time to share your experience.
The woman who took my call is very…
The woman who answered my call was warm, calm, and showed outstanding listening skills.”
15 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re really pleased to hear that our colleague was warm, calm, and demonstrated outstanding listening skills. Making our customers feel heard and supported is very important to us, and we appreciate you taking the time to share your experience.
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