Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with... Toon meer
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Lees wat reviewers zeggen
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Toon meer
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Customer services believe customers should work for them.
Edit:
Switch 2 are manipulating reviews on here.
Switch 2 reported this review to trustpilot as I named the member of staff - and they say this is against trustpilot guidelines - however there are many other (positive) reviews that have names in them and switch 2 do not report them!
Perhaps s2 should spend more time dealing with customer problems rather than policing trustpilot
Miroslav in customer services is completely incompetent - I sent a complaint in on 6/4/26 - he responded to me asking for some evidence on 8/4/26 I sent back the same day. He don’t log the complaint - so the directors of my development are getting inaccurate reports from s2.
No one got back to me and as I also deal with s2 on a development level and raised this issue customer services were told to pick it up.
15/4/26 I get an email from Miroslav asking me to send the same details again. I tell him I sent them, he said my last s2 correspondence was in Nov 25. (He must have amnesia or be incompetent). I ask
him to look again and amazingly he found it. He then told me the whole issue was my fault - which is impossible because we are dealing with an automated system.
So in summary he - failed to reply to my email, failed to raise my complaint, failed to understand the problem, failed to complete follow up tasks, failed to find records and failed in altering switch2 to issues with their system.
The fact this staff member is this incompetent shows you how appalling the management of s2 are and how they do not care about customers at all as this staff member has not been trained whatsoever.
15 april 2026
Review zonder uitnodiging
Amazing
Amazing, thorough, really helpful straight to the point
15 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you found our service amazing, thorough, and really helpful. Your comments are very much appreciated.
Wouldn’t attend my property kept saying…
Wouldn’t attend my property kept saying it was my housings issue when the gas meter is them, housing came out and said themselves they needed to attend due to faulty meter . Left 2 kids with no hot water or gas for 24hours.
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
We’re sorry to hear about your experience. We understand how frustrating it is to be without supply, particularly when this affects your household. We regret the delay and any confusion around responsibility, as this is not the standard of service we aim to provide. Your feedback has been noted and will be reviewed to help prevent this happening again.
No date available for appointment
Contacted switch 2 to book for an update of our heating system. Waited for 15 mins, yes there was a choice for a call back which I did not use as often times call back does not happen.
The lady who answered the phone was very polite and helpful but no available date to book the actual appointment.
Now waiting for a call back for an appointment date.
16 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re sorry to hear about the wait and the uncertainty around booking an appointment. While we’re pleased to know our team member was polite and helpful, we understand how frustrating it can be not to have a confirmed date straight away. Your comments have been noted, and we appreciate your patience while arrangements are followed up.
Brilliant service and person on phone…
Brilliant service and person on phone brilliant an helpful
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received brilliant service and that our team member was helpful over the phone. Your kind comments are greatly appreciated and will be shared with the team.
The person was very helpful pleasant…
The person was very helpful pleasant well mannard and understanding
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team member helpful, pleasant, well‑mannered, and understanding. Providing a positive and supportive service experience is very important to us, and we appreciate you taking the time to share your comments.
The customer service Representative who…
The customer service Representative who I spoke too was, very informative, friendly and polite, and dealt with my queries efficiently, professionally, in a timely manner
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our customer service representative was informative, friendly, and polite, and that your queries were dealt with efficiently and professionally in a timely manner. We really appreciate you taking the time to share your experience.
Nice amd easy to speak with
Nice amd easy to speak with, hopefully will be sorted. Polite, informative customer service. Call back offered to make sure all is working. Thank you.
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that our team member was nice and easy to speak with, polite, and informative. We’re glad a call back was offered to ensure everything is working as it should, and we hope your query is fully resolved very soon. Thank you for taking the time to share your experience.
Very good Customer service thank very…
Very good Customer service thank very much
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received very good customer service. Thank you very much for taking the time to share your experience with us.
I was given prompt and helpful advice…
I was given prompt and helpful advice by a friendly advisor
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received prompt and helpful advice from a friendly advisor. We appreciate you taking the time to share your experience.
Claire was very helpful and quickly…
Claire was very helpful and quickly able to resolve my query.
14 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that Claire was very helpful and able to resolve your query quickly. We really appreciate you taking the time to share your experience.
Much better service than beforeThe customer service picked up the…
The customer service picked up the phone very quickly and able to answer the query efficiently.
13 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that your call was answered very quickly and that our customer service team was able to answer your query efficiently. We really appreciate you taking the time to share your experience.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team pleasant and helpful. We appreciate you taking the time to share your experience.
Lauren was very helpful and…
Lauren was very helpful and understanding on the phone and she deserves five stars. As my problem has been handed over to compliance, I will always a response from them. My previous. experiences with Switch don’t allow me to hold out much Hope!
13 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to share your feedback. We’re pleased to hear that Lauren was helpful and understanding, and we appreciate your kind comments about her support. We also understand your concerns while your issue is being reviewed by our compliance team. Your feedback has been noted, and we hope this matter is resolved as smoothly and clearly as possible. Thank you for sharing your experience with us.
Polite efficient and helpful
13 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that you found our team polite, efficient, and helpful. We appreciate you taking the time to share your experience.
Biofuel area means I can’t move my account away.
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the winter. They also insist on payment through bank account only so poorer customers are affected again. I have tried to reason with Customer Services but they really don’t care.
23 maart 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
We’re sorry to hear about your experience and understand how concerning rising energy costs can be, particularly where this impacts vulnerable residents. We recognise how difficult this situation feels and regret that you feel your concerns were not fully addressed. Your feedback has been noted, as it’s important for us to understand how our services and payment options affect customers. We take comments like these seriously and will ensure they are shared for review.
Very helpful advice when remote…
Very helpful advice when remote readings again not working ( apartment block of 67 ). Agreed to send personal reading every month on 18th so avoiding more inaccuracies or none from faulty system.
2 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re pleased to hear that helpful advice was provided despite the ongoing issues with remote readings. We’re glad an agreement was made for you to submit a personal reading each month, which should help avoid further inaccuracies while the system issues persist. Thank you for taking the time to share your experience.
Customer service consistently…
Customer service consistently demonstrates helpfulness and professionalism. They attentively listen to your inquiries and provide answers to all your questions.
10 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re really pleased to hear that our customer service team consistently demonstrates helpfulness and professionalism, and that you felt listened to with your questions fully answered. We appreciate you taking the time to share your experience.
Great professional service from john…
Great professional service from john billingham thank you
7 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re delighted to hear that you received great, professional service from John Billingham. Your kind words are very much appreciated and will be shared with him.
I received a callback by becky at swith…
I received a callback by becky at swith 2 today
She is the most helpful person I have dealt with at this company over the many years
I told her what date and time iam available for the technician
And she has promised to slot me in when the appointments for that month become available
Thanks becky for your positivity and willingness to help customers out we need more people like you
10 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to share your feedback. We’re really pleased to hear that Becky provided such helpful and positive support and took the time to understand your availability for a technician visit. It’s lovely to know she made such a strong impression and was able to assist you so effectively after many years with us. We’ll be sure to pass on your kind words to her — comments like this mean a great deal to our team.
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