Rang to see if appointment had been made for tomorrow it hadn't but was message on comp to say they were ringing me tomorrow to make appointment. The man I spoke to was really helpful and clear with... Toon meer
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Lees wat reviewers zeggen
My area is biofuel for hot water and heating. Since we were switched over to billing from Switch2 bills have skyrocketed leaving the poorest residents obliged to turn off their heating throughout the... Toon meer
Bedrijf heeft geantwoord
Had a call with support for meter readings. After wandering for a few minutes through options and automated answers, I talked to a very nice person who helped take this down and advised on direct debi... Toon meer
The automatic meter readings across our entire estate have not been working since 26/11/2025. There seems to be no urgency in getting this fixed. A visit was scheduled then cancelled. They do not... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Switch2 Energy is a leading provider of smart and sustainable heat network solutions. Our end to end services include metering and billing, operation and maintenance, design and build and customer services to 500 heat networks and 80,000 customers across the UK.
Contactgegevens
The Waterfront, BD17 7EZ, Shipley, Verenigd Koninkrijk
- 0333 321 2010
- info@switch2.co.uk
- www.switch2.co.uk
4,2
Goed
3K reviews
Heeft 96% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Asked for a call back and was called…
Asked for a call back and was called back within 20 minutes,
The operator was nice, friendly and sorted out my problem with in minutes
22 april 2026
Review zonder uitnodiging
Excellent service and prompt response…
Excellent service and prompt response to query
22 april 2026
Review zonder uitnodiging
Left without hot water and said that…
Left without hot water and said that they didn’t have any agents to attend for at least two weeks.
22 april 2026
Review zonder uitnodiging
HOW POLITE AND HELPFUL THE PERSON WAS FROM SWITCH2
So polite and really helpful
21 april 2026
Review zonder uitnodiging
Very good experience
14 april 2026
Review zonder uitnodiging
3 conversations … the issue remains…
3 conversations … the issue remains unresolved.
21 april 2026
Review zonder uitnodiging
I lose hot water and heating every few…
I lose hot water and heating every few months. Each time they take longer to come and fix it. I beg them to replace my HIU so it doesn’t keep breaking every few months but they are content to do a temporary fix each time
21 april 2026
Review zonder uitnodiging
The lady I spoke to (Lillyia) was…
The lady I spoke to (Lillyia) was absolutely amazing. She was focused on helping me with my issue and I really appreciate it.
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for your lovely feedback. We’re really pleased to hear that our team member was able to support you so effectively and take the time to focus on resolving your issue. We truly appreciate you sharing your experience, and your kind words will be passed on to the team.
Terrible communication or lack of
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
We’re sorry to hear about your experience. We understand how frustrating poor communication can be, and this is not the level of service we aim to provide. Your feedback has been noted and will be used to help us improve how we communicate with our customers. Thank you for bringing this to our attention.
I was able to speak to someone very…
I was able to speak to someone very quickly who was able to help. Very friendly manner and able to handle my query efficiently and professionally.
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your kind feedback. We’re delighted to hear that you were able to speak to someone quickly and that your query was handled in a friendly, efficient, and professional manner. We really appreciate you taking the time to share your experience.
Lauren was very polite
Lauren was very polite, helpful & efficient and gave clear instructions as to the next step in the account process. It makes such a difference being able to speak to a person than an automated message
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for taking the time to leave such positive feedback. We’re really pleased to hear that you found our colleague polite, helpful, and efficient, and that the next steps were explained clearly. We agree that being able to speak to a real person can make a big difference, and we’re glad this helped make your experience a positive one.
The lady i spoke to was lovely and very…
The lady i spoke to was lovely and very helpfull
21 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
hank you for your feedback. We’re really pleased to hear that you found our team member lovely and helpful. Providing friendly and supportive service is important to us, and we appreciate you taking the time to share your experience.
Of course 5 ⭐ ⭐️⭐️⭐️⭐️
Of course 5 ⭐ ⭐️⭐️⭐️⭐️
Great customer service
Thank you
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you so much for the 5‑star review. We’re delighted to hear you received great customer service. Your support and kind words are truly appreciated.
Warren was great at fixing my heating…
Warren was great at fixing my heating issue! Very professional and got the job done and explained everything very nicely. Great great engineer from switch2!
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your fantastic feedback. We’re delighted to hear that Warren was able to resolve your heating issue efficiently and professionally, and that everything was explained clearly along the way. We’ll be sure to pass on your kind words, and we’re really pleased you had such a positive experience with Switch2.
Great service from Jack
Great service from Jack! Thorough and explained things well
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your positive feedback. We’re really pleased to hear that Jack provided great service, was thorough, and took the time to explain everything clearly. We’ll be sure to pass on your kind words to him.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you found our team kind and accommodating. Your comments are appreciated and will be shared with the team.
Professional and helpful
The lady I spoke to was professional and helpful. She resolved my complex query swiftly. My mind is now at ease, thank you!
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you very much for your kind feedback. We’re pleased to hear that you found our team member professional and helpful, and that your complex query was resolved swiftly. Knowing we were able to put your mind at ease really means a lot to us. Thank you for taking the time to share your experience.
Staff member very helpful checked all…
Staff member very helpful checked all details and answered my questions.
20 april 2026
Review zonder uitnodiging
Antwoord van Switch2 Energy
Thank you for your feedback. We’re glad to hear that our team member was very helpful, took the time to check all the details, and answered your questions. We appreciate you sharing your experience with us.
Antwoord van Switch2 Energy
Thank you for your feedback. We’re really pleased to hear that you received very good customer service. Your comments are much appreciated and will be shared with the team.
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