I would give 0 if I could do not buy ANYTHING FROM THEM. I purchased a scooter, read some horrifying reviews and immediately emailed them to cancel the shipment, to which they agreed, even stating tha... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The shipping was 2 months late, they promiced me a refund of the shipping that never came. I recieved the product (an ebike that cost me $1,000) and it broke of first use. I sent an email re... Toon meer
I recently purchased a sensor bin and there was an issue with it - they responded quickly and replaced it. Very impressed with the response and customer service ..
Bedrijf heeft geantwoord
Easy to order on Mytopia. Order came so quick. Follow up emails re: tracking, updates, and immediately after delivery an email to check if sny questions Great company to deal with 100+ happy- woul... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are a fast-growing online retailer of home and lifestyle products for the indoors and outdoors. Our products range from treadmills to BBQs to kids toys to outdoor furniture! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on lifestyle products by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves. At Mytopia, we focus our efforts on ensuring we save customers hundreds of dollars on products which have traditionally costed Aussies far too much. Some of our key product ranges include fitness, toys, furniture, kitchen appliances, and great outdoors. We benchmark our products against high standards, and offer comprehensive before and after sales customer service - that’s why our customers keep coming back. Our extensive range of products are backed with a full 12 month warranty and 30 day return guarantee, so when you shop online with Mytopia you can buy with peace of mind.
Contactgegevens
2 Costello Place, 2147, Seven Hills, Australië
- 0286677842
- support@mytopia.com.au
- mytopia.com.au
3,5
Gemiddeld
204 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
shipping late and the bike broke on first use
The shipping was 2 months late, they promiced me a refund of the shipping that never came.
I recieved the product (an ebike that cost me $1,000) and it broke of first use.
I sent an email requesting parts 8 emails later they are still giving me the run around.
Tyhey have refused to even sell me the parts I need to fix the bike.
18 december 2025
Review zonder uitnodiging
Excellent customer service
I recently purchased a sensor bin and there was an issue with it - they responded quickly and replaced it. Very impressed with the response and customer service ..
15 april 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi Sharon,
Thank you so much for your kind feedback!
We’re really glad to hear that you were happy with how your concern was handled and that the replacement process went smoothly. It means a lot to us to know that our team was able to respond quickly and provide the support you needed.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We’re always here to help.
Thanks again for your support!
Regards,
Shai
Blatant theft, took back the scooter and kept my money!
I would give 0 if I could do not buy ANYTHING FROM THEM. I purchased a scooter, read some horrifying reviews and immediately emailed them to cancel the shipment, to which they agreed, even stating that they will hold the item aside for me. Instead of issuing the refund like I asked, theys tried to intentionally sell me something else, which I denied and pleaded for a refund. Later on they magically changed their mind saying it was already shipped and the best they could do was store credit. After letting them know their service was absolutely appalling they changed their mind AGAIN, claiming they could now issue a refund. It gets worse. They called the consignment company and got them to send the scooter back to them without notifying me, they've also kept my money, this is blatant theft. I am owed $630 for a scooter they refused to refund and took back on their own accord with 0 correspondence. I can't even begin to express how immoral, unethical and illegal this is. This is beyond unacceptable
15 april 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi Erdin,
Thank you for sharing your feedback, and we sincerely apologise for any inconvenience this may have caused you.
We have reviewed your case and note that you were advised your order had been placed on hold, while you have mentioned that you were considering purchasing a different model. To clarify, our intention in asking about your preference was to determine how you wished to proceed, whether to arrange a cancellation or to assist you with selecting an alternative unit that may better suit your needs.
We confirm that there was an error in our system at the time, and your order had already been dispatched despite the advice provided to you. We recognise that this conflicting information contributed significantly to your experience, and we accept responsibility for this error.
Following your cancellation request, our team coordinated with the logistics provider to initiate a Return to Sender to have the item redirected back to our warehouse.
To resolve this matter, we confirm that your refund has now been processed and forwarded to our Accounts Team for final processing. The funds will be returned to your original payment method in accordance with standard processing timeframes.
Please be assured that there has been no intention to withhold your funds at any stage. Our process is to ensure that returned items are received and assessed appropriately so that the correct resolution can be provided.
We appreciate your cooperation in speaking with us to resolve the issue with you. We are committed to assisting you and ensuring this matter is addressed appropriately.
Kind regards,
Daisy
Social Media Team
The service from mytopia was great
The service from mytopia was great. The service from the delivery people was awful. This will non-stop me trading with mytopia. Thanks Mytopia
John b
12 maart 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi John,
Thank you for your feedback and for your kind words about our service we truly appreciate it!
We’re sorry to hear about your experience with the delivery team, as this is not the level of service we aim to provide. Your feedback has been noted, and we’ll be sharing this with our delivery partners to help improve future experiences. We hope to have the opportunity to serve you again and provide a smoother overall experience next time.
Thank you for your support!
Regards,
Shai
Antwoord van Mytopia
Hi Mark,
Thank you so much for your kind review!
We’re really glad to hear that the product met your needs and provided great value for money. Your feedback means a lot to us and helps us continue delivering quality products and service.
If you ever need any assistance or have further questions, please don’t hesitate to reach out. We are always happy to help.
Thank you again for your support!
Regards,
Mich
Purchased a part for a Valk 9 scooter…
Purchased a part for a Valk 9 scooter in April, didn't match the second part they sent after a 3 month delay. They provided a differ part (screen) only lasted a few months. Supplied another controller which lasted 10 weeks and then advised no warranty. Impossible to deal with, does not answer the phone I reckon a bit with a set of pre-recorded responses replies to emails. Off to QCAT in April to get a fair and legal resolution. Will post the result.
Just noticed the response. Unless you are being taken to QCAT, NCAT or the magistrates Court regularly then my paperwork has been served on you on January 19th with a R. Cxxxxxxxxm signing for the registered post. Surely that would not be too hard to find with my name as the applicant if you are at all customer focussed?
Thanks Mich, I wouldn't take too long as we have a hearing in on March 10th at 2pm at Southport.
So in the end I got a full refund including court costs two weeks prior to going to court so the right result in the end.
10 december 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi Justin,
Thank you for taking the time to update your review.
We’re pleased that the matter was resolved before the scheduled tribunal date, including full refunds for the relevant purchases and reimbursement of the filing fee. We also appreciate your confirmation that all funds were received and that the application has been withdrawn.
We would like to acknowledge and thank you for your cooperation in updating your reviews and withdrawing the case against us.
Thank you again for helping bring this matter to a close.
Regards,
Mich
SCAM SCAM SCAM !!!
SCAM SCAM SCAM !!!! DO NOT BUY FROM THIS COMPANY.
I bought a Valk e scooter from Mytopia, delivered to Perth from Sydney, upon unboxing it, observed issues instantly.
It had a thick blue viscous liquid coming out from a few of the bolts, like someone had literally smeared that on right before boxing it. Handlebars that kept folding down on the left and right of the screen whilst I was riding it, causing me to almost fall off multiple times. There was significant wear and tear on the scooter, like it was used or had been built with used parts.
I was thoroughly disappointed as I was intent on using this to travel to work.
My communication of this issue was responded with the instruction manual being sent my way, suggesting I didn’t set it up correctly. They didn’t actually read me clearly describe the issues to them.
FYI for those that own a scooter you’ll know there is no set up, it literally folds up and clicks in to place. So it was completely ridiculous to receive that response.
I stated the item was unsafe and demanded a replacement. They told me to box it and set up a time with the courier to pick it up.
Now it’s been 12 days and no word yet on the arrival.
Following a few attempts to get an ETA, they continued to actually not answer, and instead just tell me that they’ll let me know when it arrives. A few back and forths and I made the decision that due to the item being unsafe and what I considered faulty, I wanted it refunded.
Now this is where it became clear how little they actually care about their customers.
In my email exchanges with this company for a refund for my item. They legitimately falsely claimed that there was a flood, and it was causing a closure of the South Australia to Western Australia railway line. Subsequently they informed me that my item would not arrive back in Sydney until after Easter, a further 3.5 weeks away. Mind you this was emailed to me on the 3rd of February.
A simple google search revealed that this is completely made up, and the flood was around 8th January and the railway line re-opened on 11 January.
For reference my item was picked up from my residence in Perth on 19 January. So this supposed flood occurred 8 days before this. Not having any effect on my items delivery.
Which makes me think they use that line with all there customers, to try it on and see if you fall for it.
When I challenged them on this lie, they followed that up with a reference to contacting the shipping company to find an ETA of my items arrival. Not realising they referenced the railway line in the previous email delaying my items arrival.
More reason to prove they legitimately do not actually care and enjoy messing you around.
I strongly believe that all these 1 star reviews are all correct, and any 5 star reviews are clearly paid bots. There is no possible way you can have a good experience with this company.
To Mytopia, please don’t respond with the same stock standard, we will pass this on to our management/support team or technical department to assist. I want actual answers from an actual person, not AI.
Yes you will certainly have my order number on file.
Yes I have attempted to communicate to you the issue I have with the e scooter I purchased.
PLEASE DONT TRUST THIS COMPANY, THEY ARE A SCAM!!!!
4 februari 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi Sam,
Thank you for taking the time to share your experience.
We recognise that this situation was disappointing and frustrating, particularly given the safety concerns raised and the scooter's intended daily use.
We've been in direct contact with you through email and are actively following up on this. All feedback of this nature is reviewed carefully, and cases like this are taken seriously by our team.
We appreciate customers bringing concerns to our attention, as it allows us to review our processes and make improvements where needed. Our focus is always on ensuring products meet expectations and that concerns are addressed appropriately.
Customer feedback plays an important role in helping us improve our service and ensure issues are handled with care and accountability.
Regards,
Mich
Easy transaction fast and prompt…
Easy transaction fast and prompt delivery, although we have only opened up 1 gazebo it was an easy strait forward set up .very happy
22 januari 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi Peter,
Thank you for your feedback and for choosing Edisons.
We’re pleased to hear that you found the transaction easy and the delivery fast and prompt. It’s also great to know the gazebo was straightforward to set up and met your expectations.
We appreciate your support and are glad you’re happy with your purchase.
Regards,
Mich
Terrible customer service, same day delivery does not mean same day
I paid for same day delivery but the item was not delivered until the following day. There is no asterix next to the same day delivery choice denoting that it may not be delivered the same day. This information is hidden on another page that you are expected to read without any reference to it.
Customer service is terrible. I was told 3 different things by 3 different people. Firstly I was guaranteed by Mich that it would be delivered the same day. Then I was told by Maxine it would be delivered the following day only to be told 15 minutes later by Darren that it would be delivered the same day.
Sadly it didn't get delivered until the following day so I wasted a whole day waiting for it's arrival.
8 januari 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi Steve,
Thank you for your feedback regarding your recent order and delivery experience.
We would like to confirm that we have already contacted you via email to address your concerns directly and to discuss this matter further.
Your feedback has been noted and is being reviewed internally to improve the clarity of our delivery information and ensure more consistent communication moving forward.
We appreciate you bringing this matter to our attention and look forward to continuing the conversation with you via email.
Regards,
Mich
easy and fast.
easy and fast.
Have the actual site in favourites, I like this wheelchair that much.
20 januari 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi Nikki,
Thank you so much for the 5-star review!
We’re thrilled to hear you found the experience easy and fast, and it’s fantastic to know you like the wheelchair so much that you’ve saved our site to your favourites. That really means a lot to us!
If you ever need any assistance or have questions in the future, we’re always here to help. Thanks again for your support and enjoy your wheelchair!
Regards,
Hana
Great price very quick deliver
Great price very quick deliver
19 januari 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi there,
Thank you so much for your 5-star review! We’re thrilled to hear that you were happy with the price and quick delivery.
Your feedback really means a lot to us, and we’re glad we could provide a smooth experience. If there’s anything else you need in the future, please don’t hesitate to reach out.
Kind regards,
Charlotte
Social Media Team
Zero after sales support on my Valk…
Zero after sales support on my Valk Primal 9 Scooter! They won't even provide a paid authorised repairer for maintenance! This contravenes Australian consumer law. I will be lodging a complaint with Fair Trading. I suggest others in the same position full my lead.
Complaint submitted to Fair Trading 15.01.26:
I purchased a Valk electric scooter from Mytopia, which I collected in person from their Seven Hills NSW premises. The scooter is within its reasonable expected lifespan and has not suffered a catastrophic failure. However, it now requires routine maintenance items, including a tubeless tyre repair/reseating and brake adjustment due to normal use. These are expected maintenance requirements for a personal electric transport device. In order to maintain safe operation, I contacted Mytopia seeking paid servicing or repair. Mytopia advised that they do not perform repairs outside of warranty. I was further advised that the manufacturer Valk also refuses to service the scooter unless it is a warranty claim. Mytopia was unable to nominate or refer me to any authorised or practical repairer and instead suggested that I "find a local e-scooter repairer". In practice, such repair services are extremely limited or non-existent for this brand, and independent scooter retailers commonly refuse to work on unsupported brands. This suggestion was not workable and did not provide a genuine repair pathway. As a result, I am left with no practical means of servicing or maintaining a safety-critical product, despite being willing to pay for repairs. This lack of any post-warranty servicing or repair pathway was not disclosed at the time of sale. I purchased locally on the reasonable assumption that servicing would be available or facilitated during the product's lifespan. I believe this constitutes a failure to meet the consumer guarantees under the Australian Consumer Law, particularly acceptable quality (including durability and safety) and fitness for purpose. Because repair is unavailable, I am seeking a refund under the ACL. I am requesting NSW Fair Trading's assistance in resolving this matter.
14 januari 2026
Review zonder uitnodiging
Antwoord van Mytopia
Hi JD,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify and assist.
We understand your concern regarding post-warranty servicing for your Valk Primal 9 scooter, particularly for routine maintenance items such as tyre reseating and brake adjustment.
As an additional clarification regarding the tyre concern, a flat or damaged tyre is not considered a manufacturing defect and is therefore not a warrantable fault. Tyres are classified as consumable components, meaning they are subject to wear, punctures, and damage through normal use and external factors such as road conditions, debris, and riding environment.
As clearly stated on its product manuall on page 21, it is essential to regularly inspect tyre inflation in order to reduce the risk of punctures and to extend the lifespan of the tyres. This is standard maintenance to ensure the proper functioning of your product.
Please understand that maintenance of the tyres falls outside the seller's direct control and responsibility, which is why the manual specifically mentions the need for regular checks. Given that this issue pertains to maintenance rather than a manufacturing defect, it does not qualify as a warrantable fault under our warranty policy.
It appears that the issue with the tyre may have been caused by misuse or external factors, rather than a fault with the unit itself.
We also note that your scooter has been in use since July 2024, during which time normal wear and maintenance requirements would reasonably be expected to arise. For this reason, the tyre issue is no longer considered a parts-related matter but is instead a routine maintenance requirement.
That said, we are still happy to assist where possible. We hope this clarifies the position regarding the tyre issue.
Should you require spare parts, they can be obtained via our website.
Regards,
Mich
The Social Media Team
My Topia - Don’t use them
In ordered a bbq 2 months ago with was due for delivery a number of weeks ago. Still hasn’t arrived. My Topia are are not easy to contact, they will not provide you a phone number you can call, nor will they ever call you. I wouldn’t recommend anyone orders anything from them, unless you want to some weeks following it up. My order number was M2267449
24 december 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi Mark,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration this experience has caused, particularly given the importance of receiving your BBQ in time for Christmas. We understand how disappointing this situation was and appreciate you bringing your concerns to our attention.
Your order was placed as a pre-order, and the delay was impacted by stock being held and transferred from an external warehouse during an exceptionally busy Christmas period. At this time of year, we experience a significantly higher volume of orders, along with increased pressure on logistics and courier networks.
While these factors contributed to the delay, we acknowledge that our communication throughout the process did not meet your expectations, and for that, we apologise.
We can confirm that your BBQ cover has now been delivered. The remaining item, the BBQ (9 Burner Double Hood), is currently still in transit. Please be reminded of the standard delivery timeframe of 5–10 business days. We are actively following up to ensure it is delivered as soon as possible. While this does not lessen the frustration experienced prior to delivery, we appreciate your feedback and welcome the opportunity to assist further toward a fair and positive outcome.
Please be assured that your case is currently under review by our senior management team, and a senior representative has already contacted you by phone to discuss your experience.
Once again, we are sorry that this experience fell short of expectations. Thank you for bringing this matter to our attention and for giving us the opportunity to review and improve our service. We look forward to speaking with you again soon.
Kind regards,
Mich
Terrible company
Terrible company. Will never purchase anything from them. I bought something for my husband who was quite ill in hospital. A few hours later after purchasing the product I was told hubby would never go home. I contacted Mytopia straight away..it was 3/11/2025 at 9.57 when I paid. I told them on the same day at2.59 pm about the bad news.
At 3.27pm on the same day Mytopia stated my purchase had already been dispatched.
On Tuesday 4th November at 5.56pm I received an email stating that my order was in transit. Rather strange that it was in transit nearly 24 hours after I had been told it was already in transit. I find that unbelievable.
Mytopia said I can return it under their Change of Mind return policy. It wasn’t a change of mind it was because he was being moved to an aged care facility and will never come home.
I received my refund minus $247.00. Never again would I buy from them.
3 november 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi there,
Thank you for sharing your experience with us.
We are truly sorry to hear about your husband’s situation, and we completely understand how difficult this time must be for you.
We would like to clarify the timeline of your order. It was dispatched on 3 November 2025, just a few hours after your purchase. While we understand that you contacted us shortly after to request a cancellation, our delivery policy advises that once payment has been completed and an order has been processed for dispatch, it can no longer be cancelled.
We always aim to assist our customers wherever possible and have reviewed your request. However, due to our fast dispatch process, the order had already progressed beyond the point where it could be stopped and therefore had to be handled in accordance with our policy.
Our standard Change of Mind policy applies to returns when a customer decides they no longer want an item. This normally allows for a store credit with a 20% handling fee. We processed the return in accordance with our policies to ensure it was handled fairly and promptly. You can review all the information here: https://www.mytopia.com.au/customer-service#returns
Beyond the policy, we aimed to support you during this difficult time, and we are disheartened to see your experience reflected in a 1-star review. Our intention has always been to act fairly while assisting with your situation as much as possible.
Given the exceptional circumstances surrounding your order, we wanted to support you beyond the standard policy. As a gesture of care, we have processed a partial refund of $615.20 instead of store credit. This was done to acknowledge your situation while still adhering to our processes and policies.
Our intention has always been to act fairly and assist wherever possible, and we are disheartened to see your experience reflected in a 1-star review. We hope this message demonstrates that we took proactive steps to accommodate you despite the constraints of our policy.
Thank you for your understanding.
Kind regards,
Charlotte,
Social Media team
With it being so close to Christmas
With it being so close to Christmas, I was happy I could shop and get my order on the same day
11 december 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi Ronda,
Thank you for your fantastic review! We truly appreciate you taking the time to share your positive experience.
We understand how crucial timely delivery is right now, and we're delighted we could meet your needs quickly and efficiently.
We wish you and your family a wonderful holiday season and look forward to serving you again soon!
Regards,
Ace
Social Media Team
We all make mistakes, but it's how we respond that's important
Ordered a slicer for a family member, this is the third one. Paid for next day delivery, not aware only for Sydney.
Get a message a few days later that slicer delivered and all ok.
Wrote back where did you deliver, I had to prove I hadn't received it, was delivered to their warehouse.
And as a sign of goodwill, they have decided to refund me the $4.95 next day delivery.
These people would not know what customer service is, all 3 of these slicers I have had issues, well I just ordered another one from another supplier and service was excellent and it was cheaper- win, win. MYTOPIA are shocking for customer service.
Further to this review the team at MYTOPIA have gone out of their way to contact me and understand what my concerns were and I am more than happy that they have gone to the trouble of alleviating my concerns and fixing the issues.
In light of this contact and their willingness to fix the issue, i have reassessed my concerns with MYTOPIA's lack of service and will say that I am impressed with their willingness to resolve the issue, which they have, and I will be using them again.
Well done guys!
9 september 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi Frank,
Thank you so much for taking the time to update your review and share your positive experience following our recent communication.
We’re genuinely sorry for the initial issues and frustration you faced, and we truly appreciate the opportunity you gave us to make things right. It's incredibly fulfilling for our team to know that our efforts to resolve your concerns were well received, and we’re very happy that you’re now satisfied with the outcome.
Your feedback is extremely valuable, and your willingness to reassess the situation means a lot to us. We’re especially grateful for your kind words and are pleased to hear that you’ll consider purchasing with us again.
Thanks once again for your patience, understanding, and trust. We look forward to serving you again in the future.
Regards,
Mich
The Social Media Team
Antwoord van Mytopia
Hi Vernessa,
Thanks for the review! We're glad to hear your delivery was quick — that’s what we aim for! 😊 We look forward to serving you again soon!
Regards, Jane
Fast transaction and fast delivery
5 september 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi Consumer,
Thanks for the great feedback! We’re glad to hear your order was processed and delivered quickly — that’s exactly what we aim for. If there’s anything else you need, we’re always here to help.
Regards, Jane
They did a great job, communication was on point And delivery was quick.
They did a gre
1 september 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi Jason,
Thank you so much for your kind words! We're glad to hear that communication and delivery met your expectations. It was a pleasure assisting you, and we look forward to helping again in the future!
Regards, Jane
My experience was very good
My experience was very good. But very disappointed with the postage option.
I had to go through a third party to have it sent to Darwin in the Northern Territory.
You should offer a postage option to all states to give the purchaser the option to commit to buy.
12 augustus 2025
Review zonder uitnodiging
Antwoord van Mytopia
Hi Laurence,
Thank you for your feedback—we’re glad to hear you had a good overall experience with us!
We understand your frustration regarding the postage limitations. While our courier partners currently don’t offer direct delivery options to some remote areas, please know that we are actively working on improving this to provide broader coverage in the future.
Thank you again for your honest review, and we hope to serve you better in the future.
Regards, Jane
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.