My Vape Store - Filton Reviews 229

i've been trying to give up smoking recently and i found Chris at the Filton branch to be very friendly and helpful. I walked out of the shop with a new vaping device which i'm loving.. Thanks!

I had an experience I’ve honestly never had before while shopping for a vape mod. Turns out I was using the wrong juice with the wrong device and burning through pods at an unbelievable rate.

Jake, who helped me in store, couldn’t have been better. He was warm, welcoming, and genuinely knowledgeable. He took the time to explain what was going wrong and went above and beyond to make sure I left with the right setup for the juice I’m using.

I walked out feeling confident, satisfied, and genuinely impressed with the level of service.

Cheers, Jake. I’ll definitely be back.

Been coming in this establishment for a couple years and can say hands down both Jack and Chris always help me, they are friendly and so funny, I’ve sat in there when I’ve had a spare hour here and there and can honestly say I’ve learned so much just from them interacting with customers. Chris has helped me so much with rebuilds and mech mods, I like his no bs approach when it comes to what’s good, what’s great and what’s terrible. Jack is always accommodating to me and always makes sure I find the right juice (I’m very picky and he has the patience of a saint LOL) which leads me on to my next point about this place, the amount of variety in liquids is next level - there is something for everyone and if they don’t have anything I’ve heard Chris say to other customers that he can pop to another branch and have it for them the following day. Credit to this store for sure! I love the loyalty scheme as well - no other store has that, that I’m aware of - then again, I’ve never stuck around in other vape shops to know if they have anything like that! But this place genuinely is next level and I think a lot of that is because of the staff there’s a couple other lads that work there (I don’t know their names) that are super friendly as well.

Not one for leaving reviews however this vape shop is the best I’ve ever been to. The knowledge of the fella that helped me yesterday is second to none my local vape shop in London is nothing compared to the level of service I received. Credit to the business - great deals and a dash of playful banter. Also, great little touch is the drinks and sweets!!
Cheers again mate

all staff very welcoming friendly and polite
very helpful where needed with a quick response but not in haste
a laid back chilled experience

I have just been into my vape store shop in filton Bristol and to be honest not very happy be told about the 10% discount had been withdrawn as a valid customer since the shop open so the idea of putting profits before the customers is not a good business move this shop is always busy and the staff are very helpful they go above and beyond on every visit.so you’re replying to my message you still offer discounts to blue light cards so if I worked for the NHS as a on a desk at my local doctors I would qualify for a discount and as far as the NI increases that’s what the labour government has imposed don’t make excuses for taking the 10% away

Visited the store today in Filton in Bristol was dealt with by 2 super helpful blokes who helped me with making the right decision in my purchase not pushy and explained everything and done me a fantastic deal for any questions these lads will only be happy to help you out big shout out to Chris

It's a real pleasure to shop at My Vape. The people there are very knowledgeable, helpful and always pleasant to deal with. I've turned up with all sorts of questions but nothing phases them. It's a real change from shopping in a faceless supermarket where choosing the correct product is a bit of a lottery.

Great service

Great customer service, excellent value for money, explained in detail how to use the vape I purchased, no hard sell either, really great little shop I will definitely be returning to again and again.
5 ⭐️⭐️⭐️⭐️⭐️

Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great atmosphere!! Great selection of products. The one with the beard (sorry didn’t get his name) showed me how to set up my new device and explained all the functions so well. Best costumer service I’ve ever had in a vape shop!! Will definitely be coming back and recommending to the lads at work!!!

Guys are extremely knowledgeable, friendly too. With soooo many products on offer

Very friendly helpful staff

Very helpful staff and reasonable prices.

Always the best

Brilliant service really quick to solve the issue I was having and gave me brilliant advice to help stop it from happening again. Friendly welcoming and knowledgeable.

The team at the Filton store are just amazing! Fantastic customer service, always have in stock what I need! Thank you 🤩

Both members of staff were extremely helpful I was looking for a small vape and they went through the options how it works and what liquids were best to use 10/10 would recommend everyone

As always, great experience shopping with you. 👍