Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Toon meer
Bedrijf heeft geantwoord
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Toon meer
Bedrijf heeft geantwoord
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Zwembad
- Overdekt zwembad
- Mineraalwaterbedrijf
- Openluchtzwembad
- Zwembadwinkel
- Waterzuiveringsapparatuur leverancier
Over Naked Pools
Geschreven door het bedrijf
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Geschreven door het bedrijf
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Contactgegevens
10/48 City Link Drive, 4221, Carrara, Australië
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Uitstekend
660 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Roxy was very professional and…
Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send some relevant information. Thank you.
8 april 2026
Antwoord van Naked Pools
Hi Julie and David,
Thanks so much for your review, we appreciate your feedback and are happy to hear the advice you received was helpful.
Please let us know if you need assistance in the future, we're always happy to help.
Kind regards
The Naked Pools Team.
Pool has been in 4 years with out any…
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in the water and caused staining. Took a water sample to your recommended local pool shop and got the chemical's which fixed it and also started a monthly service with them but on the second service that put something in it that made it go cloudy. They then told me that Naked pools are no good in Queensland due to high water temperatures. Is this true?
5 april 2026
Review zonder uitnodiging
Antwoord van Naked Pools
Hi Ron.
Thank you for your feedback, it is greatly appreciated.
The Naked System is perfectly fine in Qld and in any climate as the copper in the water is not impacted by heat in the same manner as chlorine is. You would know this after having 4 years trouble free with the Naked System. We also have thousands of systems throughout far north Qld and Asia which are far more of a tropical climate than South East Qld.
We may just need to reeducate this pool shop on the system and how it works by the sounds of it.
Kind Regards
The Naked Pools Team.
It's ok, customer support face to face is non existent
It's ok, I still haven't had anyone come out and run me through the pool system. All that I get told is to download the app, it's got dosage on there - but it's not even an app that's worthwhile to download. May as well be a web interface...
17 maart 2026
Antwoord van Naked Pools
Hi Dave,
Thanks for your feedback — we appreciate you taking the time to share it.
While we don't offer on-site visits, we've always been available to help remotely and can also connect you with a local pool shop or service technician for hands-on support when needed.
We're sorry to hear the app hasn't been your preference - if there's anything you'd like help with, please feel free to reach out and we'll happily guide you through it.
Kind regards,
The Naked Pools Team.
We are loving our Naked pool system
We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend this system to anyone looking for a nicer feel in the pool. You will need to maintain your PH (if you don't have the PH Acid Doser) and test your pool but it's all very straight forward and easily explained!
13 maart 2026
Antwoord van Naked Pools
Hi Carole-Anne,
Thanks so much for your wonderful review, we really appreciate it and are thrilled to hear you are loving your Naked Pool!
If you ever need assistance along the way please reach out, we're always happy to help.
Kind regards,
The Naked Pools Team.
Solution to green water worked although…
Solution to green water worked although quantities of chemicals required were too low.
23 maart 2026
Antwoord van Naked Pools
Hi Geoffrey,
Thank you for your review, we really appreciate it and are happy your issue was resolved.
If you need assistance again in the future please let us know.
Kind regards,
The Naked Pools Team.
Tim takes the time to respond
Tim took the time to respond to my phone call and email, and shows he is interested. As a first-time pool owner, that was very helpful - especially as there was a sense of it being slightly unconventional to decide on a Naked Freshwater system rather than a fully chlorinated system.
12 maart 2026
Antwoord van Naked Pools
Hi Nick,
Thanks so much for your review, we really appreciate it. We love hearing that you've chosen to go Naked with your first pool and are glad Tim could help with your enquiry.
If you need our assistance again please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi Billy,
Thanks so much for your fantastic review - we certainly do appreciate your sentiments!
If you ever need our assistance in the future please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
It was amazing you made the effort to…
It was amazing you made the effort to contact us, Roxy was informative and sympathetic to issues we’ve had since installing pool.
18 maart 2026
Antwoord van Naked Pools
Hi Ron,
Thanks so much for your review we really appreciate it.
If you ever need any assistance please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi James.
Thanks so much for your review - we really appreciate it! Glad to hear we could help and if you ever require assistance again please let us know.
Kind regards,
The Naked Pools Team.
Listed Chemical Levels Differ
When I checked the Naked Pools website and app there were differing recommended chemical levels.
I ended up suggesting the levels I should use and Naked Pools agreed.
10 maart 2026
Antwoord van Naked Pools
Hi Peter.
Thanks so much for taking the time to post your review, we truly appreciate it.
As discussed we are constantly updating the information on our website and app and this will differ to printed media that is supplied with your system as well as some PDFs available online that we will also update.
Anything we can help with in the future please let us know.
Kind regards,
The Naked Pools Team.
Experience has been excellent so far
Experience has been excellent so far, and the water is beautiful
10 maart 2026
Antwoord van Naked Pools
Hi Michael.
Thanks so much for your review, we really appreciate it and are so happy to hear you're enjoying your Naked Pool!
If you ever need any help please let us know.
Kind regards,
The Naked Pools Team.
I got good instructions that the online app doesn't give
I got good instructions. However, I will say that the app and the online web advice with instructions for managing my Naked unit isn't helpful one bit and it really took this direct contact to get useful information that resolved my issues.
3 maart 2026
Antwoord van Naked Pools
Hi Brady.
Thanks so much for taking the time to post your review, we truly appreciate it and are happy to hear we could help resolve your query and we will take your feedback onboard.
Anything else we can help with please reach out.
Kind regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi Robert.
Thanks so much for taking the time to post your review, we truly appreciate it.
Anything we can help with in the future please let us know.
Kind regards,
The Naked Pools Team.
Could not fault my experience
Could not fault my experience. Tim and the service team provided a very prompt friendly and efficient reply and resolution to my problem.
26 februari 2026
Antwoord van Naked Pools
Hi Richard.
Thanks for your review, we really appreciate it and are happy we could help resolve the issue you had.
If you need us again in the future please let us know.
Kind regards,
The Naked Pools Team.
Excellent after sale service
Excellent after sale service. The app is outstanding and clearly explains all aspects of the system.
6 maart 2026
Review zonder uitnodiging
Antwoord van Naked Pools
Hi Michelle.
Thanks for your review, we really appreciate it.
Glad to hear you love using the app and find it helpful.
Anything we can help with along the way please let us know.
Kind regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi John.
Thanks for your review, we really appreciate it and are happy we could help.
If you need us again in the future reach out again.
Kind regards,
The Naked Pools Team.
Tim's great service work
Tim quickly diagnosed the issue and a provided solution, service is great highly recommend the Naked Pool System and their support to everyone
26 februari 2026
Antwoord van Naked Pools
Hi Keith.
Thanks for your review, we really appreciate it and are happy we could help resolve the issue you had.
If you need us again in the future please let us know.
Kind regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi Jen,
Thanks so much for your review - we really appreciate it! Glad to hear we could help and if you ever require assistance again please let us know.
Kind regards,
The Naked Pools Team.
It was a simple process
It was a simple process. We emailed Naked and within a day or two we were contacted and put on the right track. Then Tim came down to us and fixed the problem within minutes. Great service.
2 maart 2026
Antwoord van Naked Pools
Hi Natalie,
Thanks for your review, we really appreciate it and are happy we could help resolve the issue you had.
If you need us again in the future please let us know.
Kind regards,
The Naked Pools Team.
Antwoord van Naked Pools
Hi Rod,
Thanks so much for your review, we greatly appreciate it and are happy we could help.
If you ever require assistance again in the future please let us know.
Kind regards,
The Naked Pools Team.
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