It was a great read! Unfortunately, it did not meet the requirements needed for my particular court ordered case, but dealing with customer service was nothing less of excellent, they reimbursed my m... Toon meer
Bedrijf heeft geantwoord
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This is an excellent course and I recommended to my probation officer because it is actually addressing the root causes of anger AND great solutions for long term anger management. Easy to access.... Toon meer
Bedrijf heeft geantwoord
I took this course and found it absolutely amazing. From the assignments to the knowledge and it has shown me to go from being a results orientated person which I feel comes with expectations to a p... Toon meer
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I took the HIPAA training. If your goal is to get a certificate, this fills the bill: they send you a beautiful one, in full color, with gold trim. If your goal is to learn something, not so much. Mo... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
North American Learning Institute provides affordable, self-paced online education designed to meet court, workplace, and compliance requirements. Our programs are used by individuals, employers, courts, agencies, and organizations across many jurisdictions for training such as anger management, parenting education, domestic violence awareness, HIPAA, and workplace compliance. Our courses are designed to be accessible, easy to use, and available online at any time, allowing students to complete required education on their own schedule. Thousands of students enroll in our programs each year for a wide range of legal, professional, and personal development needs. Acceptance requirements are determined by the specific court, agency, employer, or organization requesting the course and may vary by state, county, jurisdiction, case type, or agency-specific approval lists. For this reason, students with court-ordered or agency-mandated requirements are encouraged to verify eligibility with the requesting authority prior to enrollment. Our refund policy applies when a specific course is formally rejected in writing by the requiring authority and explicitly names North American Learning Institute or the course. Situations where a court or agency requires enrollment in a particular provider list or program type are considered jurisdiction-specific requirements rather than a rejection of the course itself. We are committed to transparency, consistency, and supporting students throughout the enrollment process. Our team works to clearly explain requirements, assist with course selection, and provide documentation when requested by courts, agencies, or employers.
Contactgegevens
821 Herdon Ave., #140601, 32803, Orlando, Verenigde Staten
- 8883388855
- help@nalearning.org
- nalearning.org
4,6
Uitstekend
42 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Over it
Was Asked to be removed. Long story short just recommend health dept. Initial reply was misleading with incomplete message transcript.
3 december 2023
Antwoord van North American Learning Institute
Hello Scott,
Thank you for your feedback. We aim to provide clear, responsible guidance while staying within the scope of what we are qualified to advise on. In situations involving legal or regulatory requirements, we intentionally encourage individuals to confirm details with the appropriate local authorities to ensure accuracy.
In your case, our responses were intended to prevent you from purchasing a course that may not have been required for your specific situation, which is always our priority.
We appreciate the opportunity to clarify and wish you the best moving forward.
Do not buy into their “guarantee refund…
UPDATE 02/01/26
On 01/28/26, the company falsely accused this review of defamation and reported it to Trustpilot in an effort to have the negative review removed. The review was temporarily taken down during Trustpilot’s review process. After Trustpilot’s independent assessment and review of supporting documentation, the review was reinstated in full, confirming it complied with Trustpilot’s guidelines and that the defamation allegation was unfounded.
DO NOT RELY ON THE ADVERTISED “refund if not court accepted” guarantee. My experience is documented below.
Factual record
1. I was a paying customer who completed the course in full.
I enrolled, paid, completed the course, and was issued a completion certificate. Proof of purchase and certification exists and has been provided to Trustpilot. Any suggestion that I was “never a customer” is false.
2. The course was not accepted by the court. At the time of purchase, the course was represented as meeting court requirements. The alleged jurisdictional limitation was raised only after course completion and submission of the certificate.
3. The advertised refund guarantee was not honored.
After the course was not accepted, I requested a refund. The company refused to issue a refund even after I obtained and provided a court order confirming non-acceptance.
4. No refund was issued by the company.
Any reference to “assistance” or “transfer of payment” did not resolve the issue. Resolution occurred only after my credit card issuer reviewed the documentation and processed a chargeback.
5. Claims that written confirmation was required are contradicted by the record.
Written proof of non-acceptance was provided, including a court order. The refund was still denied.
6. Disputing my status as a customer is demonstrably false. Payment records, course completion, and issuance of a certificate — all submitted — directly contradict the company’s claim that I was not a customer.
7. Public explanations have shifted over time.
Earlier responses disputed my status as a customer; later responses reframed the issue as jurisdictional. None addressed the refusal to honor the advertised refund after formal proof of non-acceptance was provided. (The company has edited responses overtime on Trustpilot)
8. Irrelevant matters were referenced.
Any reference to a DCFS matter is factually inaccurate. That matter was dismissed and was not pending at the relevant time. It has no bearing on the non-acceptance of the course or the refusal to issue a refund.
Conclusion
The course was not accepted. A refund was requested and denied. The company did not issue a refund. The refund was issued by my credit card provider through a chargeback. That outcome directly contradicts the advertised “money-back guarantee.” The factual record stands. In addition, the company had falsely accused of defamation. When considering working with this company I strongly recommend reading this review with consideration.
10 januari 2023
Antwoord van North American Learning Institute
Ms. Espinoza was a customer and did complete a course with North American Learning Institute. At no point have we disputed that she enrolled, completed a course, or was issued a certificate. Any assertion otherwise is incorrect.
The issue in this matter was not course completion, but whether the specific course taken satisfied the requirements of the requesting authority for her specific case. As outlined in our disclosures prior to enrollment, acceptance requirements vary by court, agency, and case type, and students are responsible for confirming eligibility with the requesting entity in advance.
Our refund policy applies when a specific course is formally rejected in writing by the requiring authority within the applicable refund window and with documentation that clearly identifies our course by name as not accepted. In this case, the documentation provided referenced other programs and providers, and did not clearly identify our course as rejected in isolation.
Throughout the process, we communicated with the customer, reviewed the materials submitted, and offered assistance where possible. Ultimately, the matter was resolved through a chargeback initiated by the card issuer.
We stand by the quality of our courses, the accuracy of our disclosures, and our commitment to transparency. We encourage all prospective students to verify acceptance requirements with the requesting authority before enrolling to ensure the correct course is selected.
To avoid confusion for future readers:
• The reviewer was a customer and completed a course.
• Course acceptance depends on the specific court, agency, and case type.
• Our disclosures state that students must verify acceptance with the requesting authority prior to enrollment.
• Refunds are governed by documented policy requirements and are processed when those conditions are met.
This matter was ultimately resolved through a third-party payment processor. We consider the issue closed.
For anyone considering enrollment, we strongly encourage confirming course eligibility with the requesting authority in advance and reviewing the published terms prior to purchase.
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