Nationalflues Reviews 

From initial advice in the showroom , even to signposting to another business in Washington with a bigger showroom for us to view options, the staff have been attentive, listened to our needs and carried out the work to the letter. The workmanship is second to none - shout out to the electrician - and lovely to see a female working in this field and not to forget Tom. They arrived on time, great preparation to cover carpets and furniture and very friendly. Courtesy call received both before and after the job and we do not hesitate to recommend this company to anyone wishing to have work done. Local company, great service

The team that came were amazing! The results surpassed what I imagined, they went above and beyond to make sure I was happy with the finished result and even completed earlier than expected. The staff were all lovely throughout the whole process and communication was great. Couldn’t recommend this company enough!

Extremely professional in every way and very tidy. Couldn’t be happier with the service.

Wonderful finished fireplace!
Excellent staff at the Fires in Stone showroom in Cramlington and decent quote given and date booked. On the day, the fitters arrived on time and covered everything in covers to stop the dust etc getting everywhere and proceeded to drill and bash and bang doing what they do best, and then fitted the flue, hearth and backdrop. They returned the following morning and fitted the actual wood burner itself. All waste was tidied up and removed on each day. Brilliant. Plasterer arrived in the afternoon and did a fantastic job skimming the whole wall. We had to wait a week for that to completely dry then paint it. A few days later a fitter came back to fit the beam and we had a finished product and it looks brilliant! Invoice duly received and paid and the Hetas warranty arrived a few days later as well. 10/10 for every aspect of the user journey and no hesitation in recommending to others (or providing photos of mine if anyone asks for one).

We would highly recommend Fires in Stone for your fire purchase and installation. From the minute we walked into the showroom to installation we were put at ease. There was no sales pressure or hard sale, just helpful advice and options available. Fires in Stone went above and beyond and went beyond our expectations. We are over the moon with our log burner and would have no hesitation on recommending them to others. Such a fabulous family business.
Thank you again. Michelle & Chris Palmer

If you’re after a stove, I would highly recommend National Flues. Great selection of stoves competitively priced and backed by superb customer service, Stu was easy and enjoyable to deal with. I couldn’t think of having a better customer experience. Thank you

Just had our Log Burner fitted last week. From the chat with Christine and her team fitting it. I can't express how Thankful how it all went. They did a brilliant job throughout. We are more than happy with the end result. Christine and her Team are fantastic. Will recommended them to anyone. Thank you again Everyone

Neil and his team were very professional, quick to complete the work to a high level, updated us with photos throughout the process and cleaned all the mess away afterwards. We were very impressed with the standard of work and the reasonable price charged. He was able to give good advice without pushing for the most expensive options. Neil was even able to make us a large cupboard lining and fitted it again at a very reasonable cost. We would recommend them highly.

I can't recommend Fire in Stone enough! From the initial conversations with Neil to the fitting was exceptional. I have never had a company who are as professional, tidy and respectful of my home. Nothing is too much trouble for these guys and they are very knowledgeable about their profession. Thanks so much to all of you for making my dream into reality with a seamless experience. I highly recommend this amazing family run business. Attention to detail and their personal touch speaks volumes. Thanks again.

Excellent service!
Damon was so helpful finding a log store and organising next day delivery. Excellent!

I had to replace the roof hood to the flue of my oil boiler. It wasn’t easy to identify the right product type and fit for the replacement. Neil of NationalFlues was extremely helpful in helping me through this which took a few attempts to get right (amazing patience on his part). Whole process was great from sales to delivery and even processing the returns and reimbursements that were necessary were straightforward and prompt. Cannot recommend enough.

I shopped with NationalFlues becasue of the prices and the part number listing for the MiFlues brand (easy to cross reference to the MiFlues Catalogue for exact dimensions, which is good for someone like me, who is not a pro installer).
Ordered in the early afternoon, delivered 8:30 the next day! Also got a friendly confirmation phone call after order just to let me know it had shipped the same day.

The level of service, friendly professionalism, and competitive pricing was excellent.
I can therefore confidently recommend this company, who fully deserve the 5 star rating I've given them.
This is not just another online sales outlet, it is run by people who know their stuff inside out. Best recommendation I can give is to say I will use them again.

From my initial phone to the final one, the service I received from Fires In Stone was exemplary. Everything was done exactly when I was told it would be done, the guys who installed the stove were great. They covered everything that was necessary and left the place clean. My fire looks amazing. I am very pleased with the work and would highly recommend this company to anyone.

A brilliant transformation to the fireplace taking it back to the original look in the 17 hundreds ,,the fire is also great consort 7 gas ,,thanks again fire and stone

Made the daunting experience of choosing and installing a log burner super simple.
Incredibly knowledgable team who talk through with us what options we had and helped us settle on the best option.
Clear and regular communication during the process and a painless installation leaving zero mess inside or out.
Delighted with our stunning new burner - highly recommend Fires in stone

Friendly team and great product

I can't recommend this company enough if anyone is wanting a multifuel stove installed, this is the 2nd time I've used them after moving house. The service you get from Christine, Neil and the team of installers is first class and I can't thank them enough for the fantastic job they've done installing my new multi fuel stove

Been wanting to put a wood burner stove in for a while, and reached out to National Flues to help with a DIY install. These guys were brilliant , they helped me put together a requirements list; stove, flue, support brackets, lead flashing, ceiling vents and a slate hearth to meet Building Regulations. Delivered quickly from stock at a good price. Install went well and all signed off by inspector . Can’t thank these guys enough would highly recommend them based on; quality of products, design advise, prompt delivery and good pricing .

Fires in stone were fantastic from start to finish. They were professional in every aspect of their work. I was nervous about the disruption and mess. We had two stove fitted and had spent three years trying to decide if it was worth doing. The yes is - yes - do it. The fitters were exceptional and extremely respectful of our home. They were tidy and clean. They arrived on time and nothing seemed to be a bother to them. The quality of the work is of a very high standard and we simply love the stoves. Thank you! We highly recommend this company.