The booking process through my insurers was easy. I turned up at the shop and was greeted by a charming member of staff who explained the process and time. I left the car popped to a couple of sho... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie11 Taw Mill Business Park, Howard Avenue, EX32 8QA Barnstaple, North Devon, GB
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Lees wat reviewers zeggen
This is the second time we've had to have our rear windscreen replaced, both times by National Windscreens. This time we took it to the Barnstaple workshop where they did an excellent, efficient job... Toon meer
Bedrijf heeft geantwoord
What a wonderful service, from the telephone ops to the on the road engrs. Our replacement windscreen was not straight forward at all. The engr persevered, came up with the solution. Whilst it took a... Toon meer
Bedrijf heeft geantwoord
Phoned my insurance company,because it was related to windscreens was put onto National Windscreens. Polite very helpful all explained, appointment fixed. My local depot phoned, asked if I would like... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Barnstaple
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
11 Taw Mill Business Park, Howard Avenue, EX32 8QA, Barnstaple, North Devon, Verenigd Koninkrijk
- 01271-900-013
4,7
Uitstekend
267 reviews
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Very quick and efficient
16 september 2023
Antwoord van National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreen
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Not a good image
We were down in North Devon this past week on holiday and had to use National Windscreens in Barnstaple. We were met by a nice young man as we pulled up and handed over our car to him and he said we will be contacted once it was finished. 2 hours later we walked back after not receiving any communication to find it was ready but the language being spoken in the workshop was shocking but not as bad as the music being blasted out. I told my other half to take the kids away and spoke to the person in the office but he was more interested in his own mobile, not a good image at all for a nation company and hopefully don't have to use them again.
What we also found interesting is the email with the paperwork showing the images of the job and the completion time which meant we could have collected our car a lot earlier if they could have been bothered to contact us, also it was signed as CNP even though we were there to drop it off and collect it. Hopefully it dose not leak but we are getting a squeaking noise which looking on google sounds like the glue is still drying
25 augustus 2023
Review zonder uitnodiging
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Very quick and efficient service.
1 augustus 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great staff
Really helpful and polite staff, managed to fix my windscreen at very short notice!
3 augustus 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The fitter was great
25 juli 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fast and efficient
Rear windscreen replaced a day earlier than expected in my absence. No problem fromstart to finish.
23 juli 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick and friendly service
14 juli 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From my first phone call to the job…
From my first phone call to the job being completed I experienced first class service. Polite & friendly staff who were very efficient. I would not hesitate to recommend National windscreens.
13 juli 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly, knowledgeable and put me at ease
They were very friendly on the phone, and face to face. They were also prepared to go out of their way to help me get to an appointment on time. Fortunately, I didn't need the help, but I very much appreciated the offer.
10 juli 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Helpful prompt did a great job
5 juli 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Contact we had with all your employees…
Contact we had with all your employees from initial call to actual workshop were extremely helpful and friendly,our initial appointment was even move to a day earlier because we were on holiday.couldn’t fault the the service I received in any way,Thank you all.
4 juli 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic service
20 juni 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
I claimed on my car insurance, they booked me an appointment in that same week. I dropped my car off at their unit and picked it up in the same day. Fantastic service, thank you national windscreens
9 juni 2023
Antwoord van National Windscreens - Barnstaple
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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