Clear communication and instructions from first contact and right through the job process. Friendly and professional reception at workshop and very high quality of workmanship and care in completing... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 17, Newtown Business Park, Ringwood Road, BH12 3LL Bournemouth, Dorset, GB
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Lees wat reviewers zeggen
Turned up on time very quick service fully tided up after and left immaculate, but overall not that satisfied with the final product. Windscreen looks great but slightly of centre leaving a gap down o... Toon meer
Bedrijf heeft geantwoord
It's a shame my review mirror case that attaches to the windscreen to cover the sensors, clips were broken and the cover stuck back on that now keeps falling off.
Bedrijf heeft geantwoord
Once I had got past the car insurance company and spoke to National Windscreens employees everything went very smoothly. I was contacted before the appointment by the staff member who carried out the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Bournemouth
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 17, Newtown Business Park, Ringwood Road, BH12 3LL, Bournemouth, Dorset, Verenigd Koninkrijk
- 01202-805-913
4,6
Uitstekend
510 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kept me informed all the way through…
Kept me informed all the way through and carried out the work and left the vehicle clean
9 september 2025
Antwoord van National Windscreens - Bournemouth
We're happy to hear that you were informed throughout the process and that the vehicle was left clean after the work was completed. Thank you for your positive feedback!
Antwoord van National Windscreens - Bournemouth
We appreciate you sharing. We are so happy to hear you received great service from friendly and helpful technicians!
Easy booking system and the reception…
Easy booking system and the reception lady was a joy and extremely helpful.
8 september 2025
Antwoord van National Windscreens - Bournemouth
We appreciate you sharing your feedback! We're so happy to hear that you found the booking system easy and the receptionist extremely helpful.
Antwoord van National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
The company were polite,puncial and…
The company were polite,puncial and workmanship was excellent .
29 augustus 2025
Antwoord van National Windscreens - Bournemouth
We appreciate your positive feedback! We're so glad you were happy with our polite and punctual service and excellent workmanship.
Couldn’t calibrate my car
Couldn’t calibrate my car. I was told my car height is lowered when it wasn’t lowered and i was told that I have to make this car to dealer and ask them to change the code and settings of the camera. I had to take car to other mechanics which costed me over £250 and then £135 for the windscreen. I took windscreen cover, so i have to pay less but ended up in paying more. Moreover, when i took my car to other mechanic, they calibrated the car without changing the code and settings of the camera.
4 juli 2025
Antwoord van National Windscreens - Bournemouth
We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with the calibration. We'll review your feedback to improve our service and prevent similar situations.
An easy process to book a replacement screen.
The windscreen was fitted very well by a very pleasant engineer. But was only replaced on the second visit as on the first visit the replacement screen was missing the trim required.
5 augustus 2025
Antwoord van National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We value all customer feedback and are always working to offer the best service.
Kind regards,
National Windscreens
Faultless
Experienced two operatives both excellent, considerate and genuine. Dealing with NW overall was a breeze
8 augustus 2025
Antwoord van National Windscreens - Bournemouth
We appreciate you sharing your feedback! We're happy to hear that you had a seamless experience and that the operatives were excellent, considerate, and genuine.
Easy booking, on time, good all round job
Arrived exactly when they said, easy to book, new screen all fitted in a matter of hours
30 juli 2025
Antwoord van National Windscreens - Bournemouth
We're happy to hear that the booking process was easy, the arrival was on time, and the screen replacement was completed quickly. Thank you for your positive feedback!
Highly recommended!
Friendly, quick, professional - have used before and will definitely use again. Can highly recommend these guys!
25 juli 2025
Antwoord van National Windscreens - Bournemouth
We appreciate your continued trust in our services and are so glad you found our team friendly, quick, and professional. Thank you for the recommendation!
Very impressed
Very impressed! Technician arrived early of the time slot. Was professional and efficient. Did a great job, thank you!
25 juli 2025
Antwoord van National Windscreens - Bournemouth
We're very impressed to hear that our technician was professional, efficient, and arrived early! We're glad you were satisfied with the service and appreciate your positive feedback.
The bloke who did my windscreen was…
The bloke who did my windscreen was very polite an quick the downside was that he either broke the mirror casing that fits over the mirror to hold it up or didn't clip it in properly i have tried an it doesn't fin on properly now.
16 juli 2025
Antwoord van National Windscreens - Bournemouth
We appreciate your feedback and are glad the technician was polite and efficient. We're sorry to hear about the mirror casing issue. We'll investigate what occurred and how to prevent this in the future.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Antwoord van National Windscreens - Bournemouth
We appreciate your positive feedback! We're happy to hear that our helpful staff attended on time and are a credit to the organisation.
Lovely helpful people
Lovely helpful people - what's not to like (apart from the crack in the windscreen that started everything!)?
22 juli 2025
Antwoord van National Windscreens - Bournemouth
We're glad you found our team helpful. We appreciate your positive feedback. We regret the windscreen issue caused you trouble and any inconvenience.
It was easy and well done.
21 juli 2025
Antwoord van National Windscreens - Bournemouth
We're happy to hear that your experience was easy and well done. Thank you for your positive feedback!
the local National Windscreens office…
the local National Windscreens office contacted me as to a quick appointment for visiting to replace my cracked windscreen and although they could not replace the same windscreen were most helpful in advising the new rear vision mirror mount I needed, and were prepared to make a special visit to assist fitting
22 juli 2025
Antwoord van National Windscreens - Bournemouth
We're happy to hear that the local team was helpful in advising you on the rear vision mirror mount. We appreciate your positive feedback regarding their willingness to assist with fitting it, even though they couldn't replace the original windscreen.
Antwoord van National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Helpful and friendly staff made this an…
Helpful and friendly staff made this an easy task
16 juli 2025
Antwoord van National Windscreens - Bournemouth
We appreciate your positive feedback! We're glad to hear our helpful and friendly staff made this an easy task for you.
Great experience
My claim was dealt with quickly and the fitters arrived on time and gave the car a thorough inspection before the new windscreen was fitted. They advised how long the job would take and completed the job on time with excellent attention to detail and I’m really pleased with the new windscreen.
10 juli 2025
Antwoord van National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Not a great service
Fitting off the glass was carried out ok, but there left my car with glass over the dash, seats and floor, also there was glass splinters in the blower vents so if turned on would have blown into eyes, the windscreen was covered in fingerprints so not a good service
10 juli 2025
Antwoord van National Windscreens - Bournemouth
Hi,
Thank you for taking the time to review your recent experience.
We’re sorry to hear you’re unhappy and that our service did not meet your expectations.
If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk please include your VRN as the subject of the email
Kind regards,
National Windscreens
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