Good service from Bury branch. My only issue is the man who tried to fix the crack at my home ended up sending me to Bury for a full replacement windscreen. There a branch on Derby Road Bolton, which... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had numerous issues last time when we had a windscreen fitted with the Preston Branch. When our windscreen was damaged by a large stone this time, we discussed with the support team and they book... Toon meer
Bedrijf heeft geantwoord
Very efficient and professional from start to finish.. everyone I came in to contact with was professional and courteous from placing the first call to last adjustment. Job itself was very quickly and... Toon meer
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Never had to have a replacement before and it’s still in place so presume it’s been done well, chap was friendly and got the job done in a timely manner, not the 4 stated in emails/text message. My... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Bury
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 1 Bridge Trading Estate, Bury, BL8 2AQ, Bury, Lancashire, Verenigd Koninkrijk
- 0161-401-0732
4,5
Uitstekend
366 reviews
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A really great experience from start to finish.
A really great experience from start to finish. Easy to book. Friendly staff. Sorted my new windscreen without any fuss.
4 december 2025
Antwoord van National Windscreens - Bury
We appreciate your positive feedback! We're happy to hear that the booking was easy, the staff were friendly, and your new windscreen was sorted without any issues.
Excellent workmanship and communication
16 december 2025
Antwoord van National Windscreens - Bury
We are happy to hear that you were pleased with our work and communication. Thank you for your positive feedback; we appreciate it.
Highly recommend
Very helpful with excellent communication.
Windscreen was replaced to a high standard, and within the agreed timeframe.
18 december 2025
Antwoord van National Windscreens - Bury
We're happy to hear that you found our communication helpful. It's great to know the windscreen replacement met your expectations and was completed on time. Thank you for your feedback!
Highly recommend
Fast, and friendly service from the Bury centre. Really helpful guys, kept me updated as I waited for my windscreen replacement. Would definitely recommend.
16 december 2025
Antwoord van National Windscreens - Bury
We appreciate your positive feedback. We're happy to hear you received fast, friendly service at the Bury centre. It's great to know the team was helpful and kept you updated. We're glad you'd recommend us.
Professional
Friendly, professional, easy to book and they sorted out insurance I just paid the excess when booking.
If being picky I'd say I didn't realize I'd have to take my car in rather than being replaced at home and had to wait several days for an appointment.
17 december 2025
Antwoord van National Windscreens - Bury
We're glad you found our service friendly, professional, and easy to book. We appreciate your feedback regarding the repair process and the appointment lead time. We'll use this to improve our communication. Thank you.
We gave car for wind screen replacement…
We gave car for wind screen replacement after 3 hours we were called that we can come and collect car as they are not able to do the job coz they can’t open the wiper nut.
My dad who is disabled called me and I went with him on taxi to collect the car. We bought the car back home and the next days I tried to open the nits and on first try with very normal force all nuts were opened. We booked another appointment and the screen was replaced, while collecting when I told the guy that I just opened and all nuts opened without any issue he started being rude and being very defensive about themselves. I said I am trying to give feedback coz I want you to improve but he was very rude and didn’t even listen to me properly with any attention. And there was a point when I was making payment my dad put the card on the machine for tap and he was so loud saying “Can you insert the card in SIR”
That tune and loudness was again very rude. I won’t be going again. This was Bury Branch
12 november 2025
Antwoord van National Windscreens - Bury
We appreciate you sharing your experience at the Bury branch. We're sorry the initial windscreen replacement was unsuccessful and for the rude behavior you encountered. We'll address your feedback regarding the service and communication with the branch team to improve our customer interactions. Thank you for bringing this to our attention.
Quick and efficient Got messages to say approximate time…
Got messages to say approximate time slot, from X to Y time. Got a phone call to say on the way. Agreed a change in location due to weather. Husband drove over. Windscreen changed quickly. Good waiting area and coffee.
If they'd checked whether we had a garage they could work in if it was raining, could have sorted change of venue from the start. No bother though. All done quickly and efficiently.
We were seen at Swansea branch
11 december 2025
Antwoord van National Windscreens - Bury
We appreciate your feedback and are glad the windscreen replacement at our Swansea branch was quick and efficient. We'll consider your suggestion about checking for garage availability to improve our service in adverse weather conditions. Thank you for your time.
Excellent service
Excellent service, it was impossible to tell the windscreen had become replaced.
12 december 2025
Antwoord van National Windscreens - Bury
We're happy to hear that you received excellent service! It's great to know that you were satisfied with the windscreen replacement. Thank you for your feedback.
Windshield replacement
Provide customer a great service and finish the work on time.
11 december 2025
Antwoord van National Windscreens - Bury
We appreciate you sharing! We're so happy to hear that we provided great service and finished the work on time for you.
Excellent service
First appointment for a home replacement was cancelled due to bad weather. An appointment was arranged at the Bury depot for me. The windscreen was replaced very quickly and advice given. Great service.
29 november 2025
Antwoord van National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Excellent service
The guy came and fitted the broken window and was professionally throughout his time and cleaned as he went along.
26 november 2025
Antwoord van National Windscreens - Bury
We're happy to hear that the window fitting experience was professional and clean. Thank you for sharing your positive feedback; we appreciate it greatly!
Antwoord van National Windscreens - Bury
We appreciate your positive feedback! We are so glad to hear you received great service and your windscreen was replaced quickly.
Antwoord van National Windscreens - Bury
We appreciate you sharing! We are so happy to hear that you received great service and a great handover with great customer service.
Windscreen replacement volvo xc60
From start to finish was a easy experience. Dropped of at the workshop very polite and informative. Great job 👍
29 november 2025
Antwoord van National Windscreens - Bury
We're happy to hear that you had a seamless and informative experience. We appreciate you mentioning our team's politeness and the quality of their work. Thank you for your positive feedback!
Replaced in the time I was quoted
The windscreen was replaced in the time I was told it would be. No problems
26 november 2025
Antwoord van National Windscreens - Bury
We're happy to hear that the windscreen replacement was completed promptly and without any issues. Thank you for your positive feedback and time!
Very helpful
20 november 2025
Antwoord van National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Bury
We're happy to hear that everything went smoothly for you. Thank you for your positive feedback; we appreciate it!
Antwoord van National Windscreens - Bury
We appreciate your feedback and are glad we could resolve the issue for you. Thank you for your patience!
I booked ,dropped my car off in the…
I booked ,dropped my car off in the morning as arranged and then in the afternoon rang to check if ready. An objectionable receptionist insisted my car wasn't booked in even though I insisted it had been dropped off and keys handed over that morning. I then had to arrange someone to drive me back and, yes my car had been booked in but the windscreen wasn't available. This meant I had to take it back and rearrange another day which was very inconvenient both in time and expense
4 november 2025
Antwoord van National Windscreens - Bury
We appreciate you bringing this to our attention. We are sorry to hear about the booking confusion, the receptionist's response, and the unavailability of the windscreen, which caused you considerable inconvenience. We will investigate this internally to prevent similar issues.
Antwoord van National Windscreens - Bury
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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