Quick service, even made sure my bridge pass was re-attached to the screen Subsequently had a query regarding a light/auto wiper problem that my garage said wasn't warranty and was related to the cali... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Got an appointment quickly, on the day communication was great and the job was done promptly. The lady who fitted the window offered me an umbrella for my walk whilst the car was being done and offe... Toon meer
Bedrijf heeft geantwoord
This is really an update on my previous experience/review with another national windscreens branch. A fantastic service provided by the team here at National Windscreens Chester You have a very pro... Toon meer
Bedrijf heeft geantwoord
Actual replacement went well on time etc courteous staff. It would have been more than helpful if more attention had been given to what was to be re-placed. I needlessly drove into Chester (10 miles)... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Chester
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 6A, Hartford Way, CH1 4NT, Chester, Cheshire, Verenigd Koninkrijk
- 01244-960-152
4,8
Uitstekend
684 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent drop off and pick up service…
Excellent drop off and pick up service .staff extremely friendly first class well done
14 januari 2026
Antwoord van National Windscreens - Chester
We appreciate your positive feedback! We're so happy to hear that you received excellent drop-off and pick-up service from our extremely friendly staff.
Absolute first class sevice
Absolute first class sevice, very quick and very professional, great service
8 januari 2026
Antwoord van National Windscreens - Chester
We appreciate you sharing your feedback! We're so glad to hear that you received first-class, quick, and professional service.
Good job and we’re very professional
Good job and we’re very professional
Did it in a good time
6 januari 2026
Antwoord van National Windscreens - Chester
We're happy to hear that you had a positive experience with our team and their efficiency. Thank you for sharing your feedback with us!
Antwoord van National Windscreens - Chester
We appreciate your positive feedback! We are so happy to hear you found our Chester branch staff courteous and efficient.
Antwoord van National Windscreens - Chester
We appreciate your feedback! We're so glad the job was completed quickly and efficiently, especially given your profession.
Excellent prompt and speedy service
Excellent prompt and speedy service. Easy to book, what more can you ask for.
26 november 2025
Antwoord van National Windscreens - Chester
We appreciate your positive feedback! We're so glad our service was prompt and speedy and that booking was easy. What more can we ask for!
Antwoord van National Windscreens - Chester
We're glad you had a timely experience. Thank you for your positive feedback; we appreciate it.
Amazing service
Amazing service, job was completed within the time scale. Very happy with the quality of the works. Thank you.
11 december 2025
Antwoord van National Windscreens - Chester
We appreciate your positive feedback! We are so happy to hear that the service was amazing and the job was completed on time, with quality results.
Antwoord van National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Chester
We appreciate you sharing! We're so happy to hear that you found it easy to book in and that you received good communications and great service.
Antwoord van National Windscreens - Chester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Kuga windscreen…
Great service,people on the phone told me my options, they arrived on time fitted with care and made the whole process easy so glad I had windscreen cover 10/10
30 april 2025
Antwoord van National Windscreens - Chester
We're glad you had a seamless experience. It's great to hear that our team clearly explained your options and provided careful service. Thank you for your perfect rating!
Very helpful as it wasn’t a simple…
Very helpful as it was a simple windscreen replacement. All staff involved went over and above to assist.
Technician that came to the house was very pleasant and helpful and did a great job. Gave additional advice on the car repairs too.
25 november 2025
Antwoord van National Windscreens - Chester
We're happy to hear that our staff were helpful and went above and beyond during your windscreen replacement. We appreciate your positive feedback regarding the technician's pleasant demeanor, helpfulness, and great work, including the additional advice. Thank you!
Friendly and polite
Friendly and polite. Kept to the time of my booked appointment and was finished well within time frame given. A rare thing these days!!
27 november 2025
Antwoord van National Windscreens - Chester
We appreciate your positive feedback. We're happy to hear that our staff was friendly and polite and kept to the time of your appointment, finishing within the given timeframe.
Great representation of company and…
Great representation of company and very polite and approachable member of your team who came to assist in repair of my windscreen..... Many thanks...
20 november 2025
Antwoord van National Windscreens - Chester
We're happy to hear that a member of our team provided excellent service during your windscreen repair. We appreciate your kind words and thank you for your feedback.
Excellent service and communication…
Excellent service and communication just had to wait for them to source new windscreen but overall excellent
12 november 2025
Antwoord van National Windscreens - Chester
We're happy to hear that you received excellent service and communication. We acknowledge the wait for the windscreen and appreciate your understanding. Thank you for your review!
Could not ask for more
No problem checking in, no problem parking, complete windscreen replaced on time. Could not ask for more.
17 november 2025
Antwoord van National Windscreens - Chester
We're happy to hear that you had a seamless experience with the check-in, parking, and timely windscreen replacement. Thank you for your positive feedback!
Antwoord van National Windscreens - Chester
We are so glad to hear that you found our team friendly and accommodating. Thank you for your positive feedback!
Fast service and great customer…
Fast service and great customer service, well recommended
7 november 2025
Antwoord van National Windscreens - Chester
We appreciate your recommendation and are so happy to hear you received fast service and great customer service. Thank you for your feedback!
Easy to book
Easy to book, frequent reminders.
Welcomed upon arrival. Damaged viewed & confirmed. Up to four hours & only three. Advice on cleaning for first few days. Very friendly & efficient member of staff. Sorry don't know his name.
11 november 2025
Antwoord van National Windscreens - Chester
We're happy to hear that the booking process and reminders were helpful. We appreciate your positive comments on the welcome, damage assessment, and advice provided. We're glad you enjoyed your experience and thank you for your feedback.
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