Excellent service from National Windscreens in Dorchester. Progress of my windscreen order always provided. Windscreen acquired quickly and then fitted within an hour. I went back to National Windscre... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit G2, Marabout Industrial Estate, DT1 1YA Dorchester, Dorset, GB
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Lees wat reviewers zeggen
Was always weary about having windscreen replaced, would it be as good as factory fitting and could you tell it had been replaced with overspilling the adhesive and things. No need to worry tho!... Toon meer
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Everything went smoothly dropped the car off and just over an hour late it was ready for collection, nearly two weeks later now though and there is a very annoying tapping like sound but other than th... Toon meer
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Very easy to book and swift service. Far better than autoglass, who seem to feel that by getting an aggressive call centre operative to call me, stay on the phone after I've told them I'm sorted... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Dorchester
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit G2, Marabout Industrial Estate, DT1 1YA, Dorchester, Dorset, Verenigd Koninkrijk
- 01305-700-096
4,8
Uitstekend
296 reviews
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Antwoord van National Windscreens - Dorchester
Thank you for your kind words! We're happy to hear you found our service quick and reliable. We appreciate you acknowledging the helpfulness of our staff.
Antwoord van National Windscreens - Dorchester
Thank you for your kind words. We're glad you found our communication professional and appreciate your positive feedback.
Replacement windscreen
We had our windscreen replaced, didn't take long at all. Came to our property to do the work within a few days of reporting to my insurance at a time that was convenient. No problems with the windscreen, has been fitted for around a few weeks now. Thank you.
27 februari 2025
Antwoord van National Windscreens - Dorchester
We appreciate your kind words and are glad to hear that you were happy with the service we provided. We strive to make the process of replacing your windscreen as smooth and convenient as possible. We're pleased to know that the windscreen has been fitted well and is performing as expected.
Total shambles....
Took 3 visits to finally get them to bring correct parts - meanwhile I've had to take 3 whole days off!
A totally shambles with no customer focus whatso ever!
27 februari 2025
Antwoord van National Windscreens - Dorchester
We understand your frustration with the recent service you received. It's disappointing to hear that the repair took longer than expected and required multiple visits. We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Excellent service!
Excellent service. The guy who came to our house to do the replacement couldn’t have been more helpful and caring.
Many thanks
25 februari 2025
Antwoord van National Windscreens - Dorchester
Thank you for your kind words. We are thrilled to hear that you were happy with the service and the technician's helpfulness and care. We appreciate your feedback and are glad you had a positive experience.
Antwoord van National Windscreens - Dorchester
Thank you for your kind words! We are delighted to hear that you found our service helpful and quick. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
Attention to detail
Attention to detail. Work carried out to excellent standard. Friendly and courteous.
18 februari 2025
Antwoord van National Windscreens - Dorchester
Thank you for your kind words. We are thrilled to hear that you were pleased with the work and the friendly service you received. We appreciate your feedback and will continue to strive for excellence in everything we do.
The window fitters had a very difficult…
The window fitters had a very difficult screen to remove but they persevered and succeeded. Very friendly and professional.
11 februari 2025
Antwoord van National Windscreens - Dorchester
Thank you for your kind words. We're delighted to hear that you were impressed with the fitters' professionalism and dedication. We appreciate your feedback and will share it with the team.
Booking time and place was simple and the follow up service ran like clockwork.…
Booking time and place was simple and the service was on time and
6 februari 2025
Antwoord van National Windscreens - Dorchester
Thank you for your kind words! We're pleased to hear you found our booking process simple and that the service was on time. Your positive feedback is greatly appreciated and reinforces our commitment to providing a smooth and convenient experience for our customers.
Antwoord van National Windscreens - Dorchester
We're thrilled to hear about your positive experience. It's wonderful to know that you were pleased with the service you received.
Antwoord van National Windscreens - Dorchester
We're glad to hear you were happy with the speed of service.
National windscreens Dorchester
Staff were very helpful and professional. Cannot complain. Definitely recommend them.
28 januari 2025
Antwoord van National Windscreens - Dorchester
Thank you for your kind words and positive review. We are thrilled to hear that you found our staff helpful and professional. We strive to provide excellent customer service and appreciate your recommendation.
Good experience
Very helpful & very good job i would recommend to other people for this service
31 januari 2025
Antwoord van National Windscreens - Dorchester
Thank you for your kind words and for taking the time to share your positive experience. We appreciate your recommendation and are glad to hear you found our service helpful.
The staff were very helpful and were…
The staff were very helpful and were very clean and tidy. Could not fault the work very good indeed.
24 januari 2025
Antwoord van National Windscreens - Dorchester
Thank you for your positive feedback. We're delighted to hear that you were pleased with our service. It's wonderful to know that you found our staff helpful, clean, and tidy. We appreciate your kind words about the quality of the work. We strive to provide excellent service to all our customers.
Antwoord van National Windscreens - Dorchester
Thank you for your kind words! We're thrilled to hear you found our service fast, efficient, and that we arrived as scheduled. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.
Antwoord van National Windscreens - Dorchester
Thank you for your kind words! We're delighted to hear you had a positive experience with our service and staff. We strive to provide a welcoming and helpful environment for all our customers, and your feedback confirms we're on the right track. We appreciate you taking the time to share your thoughts.
Very efficient and polite and helpful…
Very efficient and polite and helpful repair engineer.
14 januari 2025
Antwoord van National Windscreens - Dorchester
We're so pleased to hear about your positive experience! It's wonderful that you found our repair engineer efficient, polite, and helpful. We truly value your feedback and appreciate you taking the time to share your thoughts. Providing excellent and courteous service is a top priority for us, and your comments reinforce our commitment to that goal. We strive to ensure every customer interaction is positive and efficient. Thank you again for your kind words; we hope to serve you again soon.
The boys you have working for you are…
The boys you have working for you are an asset. So helpful, polite and did a great job. It was so handy for them to come to my address rather then driving to a garage. Thankfully the rain stayed away!
Thank you
11 december 2024
Antwoord van National Windscreens - Dorchester
We are thrilled to hear about your positive experience. We appreciate your kind words about our team's helpfulness, politeness, and the convenience of our service. We strive to provide exceptional customer service and are glad you found our team to be an asset.
Antwoord van National Windscreens - Dorchester
Thank you for your feedback. We're glad to hear you were happy with the speed and quality of the windscreen replacement.
Antwoord van National Windscreens - Dorchester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
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