Great customer service ! Polite and welcoming , waiting area clean, warm and staff offered me a cup of tea.service was done in time frame stated and to high quality
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Technical called in advance to come slightly earlier than the expected time. Completed job quickly and efficiently. Very polite and helpful Excellent service
Bedrijf heeft geantwoord
Due to bad weather my appointment was relocated from my home to the local depot - 15 minutes away. On arrival I was given a cup of coffee while I waited in the reception area for the job to be comple... Toon meer
Bedrijf heeft geantwoord
Scuttle trims were not secured properly, scuttle area was full of glass shards, which blew up the windscreen the first time I drove the car. I now have a scratch in the screen after not realising... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Edinburgh
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
19 Marnin Way, Edinburgh, EH12 9GD, Edinburgh, the Lothians, Verenigd Koninkrijk
- 0131-610-0341
4,8
Uitstekend
647 reviews
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Antwoord van National Windscreens - Edinburgh
We appreciate you sharing your positive experience! We're so glad to hear that you found our staff friendly and the work completed promptly.
Great service
Great service. Excellent response times and fantastic repair. Very friendly and professional
28 oktober 2025
Antwoord van National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that you received great service, excellent response times, and a fantastic repair from a friendly professional.
Antwoord van National Windscreens - Edinburgh
We appreciate you sharing your experience with us. We are so happy you were pleased with our great service and friendly staff.
Great, quality service.
Grant was amazing from the minute I arrived!
Very friendly and professional and fitted my new windscreen efficiently and in a timely manner.
Great service!
23 oktober 2025
Antwoord van National Windscreens - Edinburgh
We appreciate you sharing your feedback. We're happy to hear that you found the service friendly and professional and that your new windscreen was fitted efficiently and quickly.
Excellent customer service
Staff were excellent and very organised. Would recommend this branch for their 5 star customer service.
16 oktober 2025
Antwoord van National Windscreens - Edinburgh
We appreciate you sharing your positive experience! We're happy to hear that you were impressed with our team's organization and service. Thanks for the recommendation!
Awesome service by person grant 100%…
Awesome service by person grant 100% recommendations to everyone.
15 oktober 2025
Antwoord van National Windscreens - Edinburgh
We appreciate you sharing your feedback! We are so happy to hear you received awesome service, and we appreciate the recommendation to everyone.
Antwoord van National Windscreens - Edinburgh
We appreciate your positive feedback! We are so happy to hear that you received good, fast, and friendly service. Thank you for highly recommending us!
Antwoord van National Windscreens - Edinburgh
We appreciate your positive feedback! We're so glad to hear our staff was helpful and the process was quick and stress-free for you.
They broke my window regulator
They broke my window regulator. But couldn’t fix it because apparently a company in the business of providing windscreens and windows don’t know how to fix window regulators a key component of fixing a window!
I will never use them again.
10 oktober 2025
Antwoord van National Windscreens - Edinburgh
We're very sorry to hear about the trouble with your window regulator. We appreciate your feedback and we'll review how we can improve our services.
Quick and professional service!
The booking process was very easy.
We got an appointment in Edinburgh shop. Very friendly and professional team members at Reception gave us a few ideas where to go while we were waiting for the car. Job was complete in 4 hours as promised!
11 oktober 2025
Antwoord van National Windscreens - Edinburgh
We appreciate you sharing your positive experience. We're happy to hear that the booking process was easy and that our Edinburgh team was friendly and professional. We're also glad the job was completed as promised. Thank you!
Antwoord van National Windscreens - Edinburgh
Thank you for your positive feedback!
Antwoord van National Windscreens - Edinburgh
We are happy you had a fast, positive experience. Thank you for your feedback; we appreciate it a lot.
Fantastic service
Fantastic service. Fit us in really quickly to remove the rear window from our classic car (1960 Buick).
Technician spent over an hour and a half making sure the job was done professionally. It was a very tentative job as the window is harder to find than a unicorn, so we were so happy that it was done with such professionalism.
9 oktober 2025
Review zonder uitnodiging
Antwoord van National Windscreens - Edinburgh
We're happy to hear that you received fantastic service. It's great to know that we could quickly assist with your classic car's rear window. We appreciate your recognition of the care taken to complete the job professionally. Thank you for your positive feedback!
windscreen repair by Grant
They took me straight in and did a fantastic repair on the windscreen, Grant was very professional with me and so was the manager. very pleased at how it went.
9 oktober 2025
Review zonder uitnodiging
Antwoord van National Windscreens - Edinburgh
We're happy to hear that you had a positive experience! We appreciate your feedback regarding the prompt service and professional repair of your windscreen. Thank you for taking the time to share.
Had my front window screen replaced…
Had my front window screen replaced today at 8.30am this morning when I arrived I was met with the manager who’s name was Scott,he told me what was going to happen to replace my front screen window and not to worry and said that I would get a call when it was all done,so went away for a couple of hours and then I got the phone call to come and collect my car when I arrived I was met with grant he explained all what was done when he replaced the front screen and gave me instructions what to do and what not to do after fitting new front screen, so a massive thanks to grant and Scott your services are truly amazing and extremely professional
7 oktober 2025
Review zonder uitnodiging
Antwoord van National Windscreens - Edinburgh
We're happy to hear that you had an amazing and professional experience with the front window screen replacement. We appreciate you acknowledging the clear communication and instructions provided during the service. Thank you for your positive feedback.
Excellent quick service
Excellent quick service, extremely helpful staff, kept me updated throughout whole process
1 oktober 2025
Antwoord van National Windscreens - Edinburgh
We appreciate your positive feedback! We're so glad to hear you received excellent and quick service. It's great to know our helpful staff kept you updated.
Absolutely First Class
Absolutely First Class. Easy to book online.
Scott who met me at the Centre was lovely, friendly and efficient. My car was fixed within two hours.
Delighted with the service. Thoroughly recommend them
25 september 2025
Review zonder uitnodiging
Antwoord van National Windscreens - Edinburgh
We appreciate your positive feedback! We're happy to hear that booking online was easy and that you found the team member lovely, friendly, and efficient. We're glad your car was fixed quickly and that you were delighted with our service.
Third time the charm
After a couple of hiccups I got booked in for a first appointment it was the same man that arrived and as before he was extremely polite and friendly and honest I really think he is a credit to the company . I would also like to thank the manager of the Edinburgh branch
23 september 2025
Antwoord van National Windscreens - Edinburgh
We're happy to hear that the person who arrived was polite, friendly, and honest. We appreciate you acknowledging them and the Edinburgh branch manager. Thank you for your positive feedback.
Antwoord van National Windscreens - Edinburgh
We are so glad you found our team helpful and efficient. We appreciate you taking the time to share your positive experience with us!
Work done well and within time stated
Work done well and within time stated. Good summary of what to do/not do after the work was done.
9 september 2025
Antwoord van National Windscreens - Edinburgh
We're happy to hear that the work was completed promptly and to your satisfaction. We appreciate your positive feedback regarding the helpful after-care instructions.
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