Lady on the phone from call centre repeatedly advised me that that car dealership I was looking at didn’t exist due to my difficulty finding the site. Sent me up and down various times as seemed to... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 7, Sidings Court, HU4 7DY Hull, East Riding of Yorkshire, GB
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Lees wat reviewers zeggen
The technician came to fit my new windscreen on site where I work he was very friendly and on time. He rang me before he got there and told me he would be there and when he got there, he was very help... Toon meer
Bedrijf heeft geantwoord
Just had Richard and Andy at your Hull Branch make up a flat laminated glass for our Scania T-cab O/S rear window from a Land Rover flat windscreen. No other company was interested in helping but they... Toon meer
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I am very impressed with National Windscreens, the technician Matt was very efficient with contacting me to confirm he was on his way. He then set about removing & replacing 4 windows damaged & broken... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Hull
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 7, Sidings Court, HU4 7DY, Hull, East Riding of Yorkshire, Verenigd Koninkrijk
- 01482-910-048
4,7
Uitstekend
547 reviews
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Antwoord van National Windscreens - Hull
We appreciate your positive feedback! We're delighted to hear our staff was helpful, our service was quick, and our communication was good through phone calls.
All round poor service and poor quality
Not a good service the staff were unhelpful, the car was handed back with finger prints all over the the new windscreen and the dash. took it back the next day because the window was whistleing air through. when i collected it they said they had not taken out the window and redone it but had back filled it (bonged it i would say) the winscreen is still whistleing but im relunctant to let them do anything else to it, I really dont trust there ability. generally a really poor service i have never experienced anywhere else, so what should have been one visit became 3 visits, 1 wasted morning and 2 half days withpout my car and then arranging drop offs and pickup and the staffs did not care at all Poor!!!!!!!!!
15 mei 2025
Antwoord van National Windscreens - Hull
We regret to hear about the unsatisfactory service you received and the issues with your windscreen replacement. We apologize for the multiple visits required and the lack of care from our staff. We'll review your feedback to improve our service. Thank you for bringing this to our attention.
Antwoord van National Windscreens - Hull
We're happy to hear that the product met your expectations. Thank you for your positive feedback; we appreciate it.
No fuss no problem very polite…
No fuss no problem very polite operatives who replaced the screen very quickly and left no mess.
30 mei 2025
Antwoord van National Windscreens - Hull
We appreciate your positive feedback! We are delighted to hear that you were pleased with the efficient service and the politeness of our team, who ensured a clean workspace.
Above and beyond
My windscreen cracked a couple of days before an eight day trip. Visited the Hull depot to seek advice re the safety of the screen and they managed to fit the car in for a new screen the next day. Very pleased with the service received.
21 mei 2025
Antwoord van National Windscreens - Hull
We're glad we could assist you with your windscreen replacement before your trip. We appreciate your positive feedback!
Quick and easy to book appointment
Quick and easy to book appointment, was kept informed of arrival time. Quick and efficient service.
19 mei 2025
Antwoord van National Windscreens - Hull
We appreciate your feedback! We're happy you found booking easy and were informed of the arrival time. It's great to hear you received quick, efficient service.
Really friendly staff
Really friendly staff, quick and efficient too. Had my car back within the hour
22 mei 2025
Antwoord van National Windscreens - Hull
We appreciate your positive feedback! We're happy to hear that you found our staff friendly and the service quick and efficient. We're glad you got your car back promptly.
Antwoord van National Windscreens - Hull
Thank you for your feedback
Speedy and efficient
Good communication prior to booking and was sorted in half an hour. Staff friendly and gave updates on progress.
19 mei 2025
Antwoord van National Windscreens - Hull
We appreciate you sharing your positive experience! We're happy to hear you were pleased with our communication and the prompt service. We're also glad our staff kept you updated and were friendly.
Antwoord van National Windscreens - Hull
We appreciate your feedback and are glad the service was quick. We're sorry the crack is still visible and will review our repair process.
Windscreen Replacement.
Following cancellation of my first appointment, the experience thereafter was straightforward and the fitting carried out on time.
9 mei 2025
Antwoord van National Windscreens - Hull
We appreciate your feedback. We're glad the fitting was carried out on time after the initial cancellation.
Antwoord van National Windscreens - Hull
Thank you for your positive review! We appreciate you taking the time to share your experience. We're glad to hear you found our communication and service to be really good. Your feedback is valuable to us and helps us ensure we are providing excellent service to our customers.
Professional,efficient and great…Easy ride repair
Professional,efficient and great communication from start to finish.
12 mei 2025
Antwoord van National Windscreens - Hull
Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. We strive to provide excellent service and appreciate your recognition of our efforts.
Great screen replacement …
Great fast replaced screen the guys were professional and helpful
1 mei 2025
Antwoord van National Windscreens - Hull
We're thrilled to hear you had a positive experience with our service. We appreciate your kind words about our team's professionalism and helpfulness. We strive to provide excellent customer service and are happy to hear we met your expectations.
Antwoord van National Windscreens - Hull
Thank you for your kind words and positive feedback! We're delighted to hear that you were pleased with the service and the updates provided. We strive to provide exceptional customer experiences, and your feedback confirms we're on the right track. We appreciate you taking the time to share your positive experience.
A great service …
The guys at National Windscreens couldn’t have been more helpful. I dropped my car hours earlier than my appointment and they were fine with this. The windscreen was completed early and they contacted me to go collect. They were polite and courteous. The car was clean and no evidence they had even been in it. The job has been absolutely perfect with no concerns.
2 mei 2025
Antwoord van National Windscreens - Hull
We are so pleased to hear about your positive experience. It sounds like you had a fantastic experience with our team. We are committed to providing excellent customer service and it is rewarding to know that we met your expectations. We appreciate you taking the time to share your feedback.
They came a day earlier than booked in…
They came a day earlier than booked in which worked better for me and didn't take long .
1 mei 2025
Antwoord van National Windscreens - Hull
Thank you for your kind review. We're glad to hear that the team was able to accommodate your schedule and complete the work efficiently.
Great process end to end
1 mei 2025
Antwoord van National Windscreens - Hull
We're thrilled to hear you had a positive experience. Thank you for sharing your feedback!
Antwoord van National Windscreens - Hull
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent service would highly…
Excellent service would highly recommend them will be definitely using them again in the future
28 april 2025
Antwoord van National Windscreens - Hull
Thank you for your kind words and positive feedback! We are delighted to hear that you were pleased with our service and appreciate your recommendation. We strive to provide excellent customer experiences, and your feedback confirms we're on the right track. We look forward to serving you again in the future.
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