Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... Toon meer
Bedrijf heeft geantwoord
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... Toon meer
Bedrijf heeft geantwoord
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Kilmarnock
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, Verenigd Koninkrijk
- 01563-760183
4,8
Uitstekend
269 reviews
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professionals
the guys who fixed my windscreen were very professional as i watched them doing the job they explained everything that they were doing , i did not know how complicated and time consuming it was.
16 februari 2024
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick and efficient
16 februari 2024
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick, Amazing Service
I work away so had to have my car dropped off by someone else. National Windscreens kept in touch with me, and with them, to ensure that I knew what was happening and when it would be ready to collect. The replaced windscreen is great! Such a quick service, and really great, friendly people. Thanks!
8 februari 2024
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Our windscreen cracked the day after…
Our windscreen cracked the day after the new one was fitted . No chip just a crack up one side. Reported it and still heard nothing back
31 januari 2024
Antwoord van National Windscreens - Kilmarnock
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
On time,quick repair
30 januari 2024
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
Easy to book, quick too. Gent at the shop was great, fixed the problem, was super quick and easy to deal with, nice guy. Great service.
23 januari 2024
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent work and customer service!
10 januari 2024
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service, All round positive experience!
A very nice Gent did my windscreen, he was very accommodating regarding pick up times. Did a great job, he handled all the insurance (I only had to do the initial contact to my insurer). I have a nice new shiny windscreen, would Definitely use again!
30 november 2023
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very fast and great service
They fitted me in straight away and did my car fix within an hour. Very polite and informative.
21 december 2023
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
Very accommodating fitting me in quickly for mobile service when I wasn’t comfortable to drive car. Cleaned up all the glass that had fallen inside too.
15 december 2023
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The fitter greg was lovely very helpful…
The fitter greg was lovely very helpful went above and beyond:)
1 december 2023
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Avoid Kilmarnock National Windscreens
Was booked in for a replacement windscreen in Kilmarnock. Drove 45mins to appointment only to find the centre wasn't even open and they hadn't confirmed screen hadn't arrived. Had to rearrange for Glasgow a week later !
21 november 2023
Antwoord van National Windscreens - Kilmarnock
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Kilmarnock
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Excellent service from start to finish
3 november 2023
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Brilliant service
Originally contacted for a chip repair. Out the following to to be told new windscreen required. 2 days later car in their workshop for new screen which was fitted in just over an hour. Simples.
11 oktober 2023
Antwoord van National Windscreens - Kilmarnock
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Excellent customer service
Excellent customer service
Both windscreen fitters were very friendly and professional in all aspects of their work.
1 oktober 2023
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
The guys were fantastic from start to finish. They kept me informed with updates and were very courtious.
The guys were fantastic from start to f
30 september 2023
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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