Friendly and helpful member of staff. Provided directions to small shopping area where I could have a coffee and a bite to eat whilst waiting. Car was ready in just over 2 hrs. Replacement Windscree... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very happy with National Windscreens. The booking process was easy and the lady was very friendly and helpful. The engineers were also very friendly ,helpful and efficient. David went out of his way t... Toon meer
Bedrijf heeft geantwoord
Visited the Kilmarnock branch following a claim through Allianz due to debris on the road cracking my windscreen. Such an easy and straight forward process! The team at the Kilmarnock branch were lo... Toon meer
Bedrijf heeft geantwoord
Friendly, polite, accommodating young man who was completely unfazed that I turned up a week early for my appointment. After consulting his Manager he fitted me in that day. Very professional indeed.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Kilmarnock
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Block 11, Unit 1, KA1 4AZ, Kilmarnock, Ayrshire, Verenigd Koninkrijk
- 01563-760183
4,8
Uitstekend
269 reviews
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Great service from the Kilmarnock branch
Easy drop off experience, phone call a couple of hours later to say the car was ready and quick collection. The only hassle that day was the fact the bypass was closed for our return!
13 augustus 2025
Antwoord van National Windscreens - Kilmarnock
We're glad you found the drop-off and collection process easy and quick. We appreciate your positive feedback. We're sorry for the inconvenience caused by the bypass closure on your return.
My first impression of National…
My first impression of National windscreens was very good the person I spoke with was very helpful.
On arrival at the Kilmarnock garage Euan was also helpful and accommodating which was good.
Then it turned into a disaster out with Euan or I’s control, as it turns out the incorrect screen had been ordered much to my disappointment as I had traveled a fair bit for this repair.
Euan was very apologetic and said my car was now a priority and would be fixed first thing Tuesday morning, this was Friday so I made the decision to leave my car in Kilmarnock as I didn’t want to be driving it on another 1 hr and 20 minutes round trip for safety reasons.
All fixed eventually and thanks again to Euan for keeping me up to date with the situation.
1 augustus 2025
Antwoord van National Windscreens - Kilmarnock
We appreciate you sharing your experience. We're glad the initial contact and interaction with our team member were helpful. We regret the incorrect screen was ordered, causing inconvenience. We're happy the situation was resolved and that you were kept informed.
new windscreen fitted due to damage on a road trip up north
dropped the car in with no fuss, and had it back within 3 hours
6 augustus 2025
Antwoord van National Windscreens - Kilmarnock
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Antwoord van National Windscreens - Kilmarnock
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - Kilmarnock
We appreciate you sharing your experience! We are so happy to hear you received fast, efficient, and pleasant service.
Great service
Great service! Booking online was easy. Text reminders of appointment and when I dropped car off was well advised of time. Called when car was ready and aftercare advice given. Very happy!
22 juli 2025
Antwoord van National Windscreens - Kilmarnock
We appreciate you sharing your positive experience. We're happy to hear that you found the online booking easy and that you were well-informed about the timing. We're glad you were happy with the aftercare advice.
Ryan and the Team done a great job with…
Ryan and the Team done a great job with my Car, Professional from start to Finnish. Highly recommend National
14 juli 2025
Antwoord van National Windscreens - Kilmarnock
We're happy to hear that the team provided professional service from beginning to end. We appreciate your recommendation and thank you for your positive feedback!
Guy was brand new and very friendly
Guy was brand new and very friendly. Kept me up to date with how he was getting on. Took extra care of my car as it was wrapped and went the extra mile if you ask me.
9 juli 2025
Antwoord van National Windscreens - Kilmarnock
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Antwoord van National Windscreens - Kilmarnock
We're happy to hear that the installation was completed to your satisfaction and that the fitter was pleasant. Thank you for your positive feedback!
windscrean replacement
Professional straightforward process. Friendly and helpful staff. No problems encountered. Ready when they said it would be job completed as requested.
25 juni 2025
Antwoord van National Windscreens - Kilmarnock
We appreciate your positive feedback! We're happy to hear that you found the process straightforward and our staff friendly and helpful. We're glad the job was completed as requested without any issues.
Satisfied customer
Arrived when they said they would. Job completed in no time. No hassle from arranging the appointment to completing the work. Pleasant workmen Five stars from us.
27 juni 2025
Antwoord van National Windscreens - Kilmarnock
We appreciate your positive feedback! We're happy the appointment arrangement and work completion were hassle-free and timely. We're glad you found our team pleasant.
Antwoord van National Windscreens - Kilmarnock
We're happy to hear that your experience was so seamless and efficient. Thank you for sharing your positive feedback with us!
Antwoord van National Windscreens - Kilmarnock
We are happy to hear that you had a professional and easy experience. Thank you for your positive feedback; we appreciate it.
Great Service
Unfortunately, my windscreen got cracked, booked it into National Windscreen to get repaired / replaced, was able to do everything online, dropped car off, the gentleman in the garage told me when it would be ready, I went off to the cinema, towards the end of the film I got a text stating car would be ready in the next half hour, easy straightforward no hassle and windscreen replaced
31 mei 2025
Antwoord van National Windscreens - Kilmarnock
We're happy to hear that the online booking and replacement process was straightforward and hassle-free. It's great to know you received timely updates and that your car was ready as promised. Thank you for your feedback.
Antwoord van National Windscreens - Kilmarnock
We appreciate your feedback! We're happy to hear that our service was hassle-free and that the fitter was prompt and tidy.
Nice fast repair
Nice fast repair booked weeks in advance I was kept up to date with changes,blokes did a good job wouldn’t know anyone had been working on the car,
18 mei 2025
Antwoord van National Windscreens - Kilmarnock
We're happy to hear that the repair was completed quickly and to a high standard. We appreciate your positive feedback and are glad you were pleased with the service.
A single transaction taken place in…
Taken place in Kilmanock unfortunately I can’t remember the gentleman’s name but the service he gave was excellent. The car was spotless and even said to me just be careful cause I move the seat when taking the car from the garage will highly recommend Kilmanock nationals to anyone.
22 mei 2025
Antwoord van National Windscreens - Kilmarnock
We appreciate you taking the time to share your positive experience! We're glad to hear that you found our service in Kilmarnock excellent and the car spotless. We're happy that the team member's advice was helpful. Thank you for recommending us!
Too far from home and wait of 4 hours…
Too far from home and wait of 4 hours without transport is not great
Otherwise work done was excellent
7 mei 2025
Antwoord van National Windscreens - Kilmarnock
We understand your frustration with the distance and wait time. We appreciate your feedback and will look into improving our transportation options. We're glad you were happy with the work itself.
Extremely professional and friendly…
Extremely professional and friendly technician who navigated several delays with aplomb.
28 april 2025
Antwoord van National Windscreens - Kilmarnock
We're so glad to hear you had a positive experience with our technician. We appreciate your kind words about their professionalism and friendly demeanor. We strive to provide excellent customer service, and we're happy to know that our technician was able to navigate any delays with ease.
Quick and efficient service at our home address
The windscreen was fixed quickly and efficiently at our home address by the National Window technician. I was very pleased with the service and would recommend your service to others.
24 april 2025
Antwoord van National Windscreens - Kilmarnock
Thank you for your kind words and positive feedback. We are delighted to hear that you were happy with the service you received, particularly the quick and efficient repair at your home address. We strive to provide a seamless and positive experience for our customers, and we are glad that we were able to achieve that for you. We appreciate you taking the time to share your experience.
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