Excellent job ! Really helpful with booking in and getting the work done , wouldn’t hesitate in recommending them Thanks
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 2 Tristram Centre, Brown Lane West, LS12 6BF Leeds, West Yorkshire, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
The actual experience was generally good I live in Shipley and the nearest branch was in South Leeds. I was told it might take up to 4 hours and actually took 1 and a half hours. The geography and var... Toon meer
Bedrijf heeft geantwoord
The efficiency and communications of arranging the repair, first class. The repair itself was carried out at, and in the time stated. Very clean and tidy repair. Technician even removed and replac... Toon meer
Bedrijf heeft geantwoord
Windscreen been done about a week now so far so good Friendly staff great service very professional service. Only slight negative was email asking to pay my insurance excess before job was done.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Leeds
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 2 Tristram Centre, Brown Lane West, LS12 6BF, Leeds, West Yorkshire, Verenigd Koninkrijk
- 0113-347-0135
4,8
Uitstekend
668 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great efficient service on the…
Great efficient service on the windscreen , however sadly my windscreen sensor broke
and Iv yet to be contacted for a replacement part on this. Meena
4 augustus 2025
Antwoord van National Windscreens - Leeds
We appreciate your feedback and are sorry to hear about the sensor issue. We aim to provide efficient service, and we'll look into the replacement part and contact you soon.
Fast efficient service
Fast efficient service. All done to a high standard in the timescales agreed. Would use the Leeds branch again.
31 juli 2025
Antwoord van National Windscreens - Leeds
We're happy to hear that you received fast and efficient service at our Leeds branch! It's great to know our team delivered high-standard work within the agreed timeframe. Thank you for your positive feedback.
Really a good job
30 juli 2025
Antwoord van National Windscreens - Leeds
We're glad you had a good experience. Thank you for your positive feedback; we appreciate your time.
Good service
23 juli 2025
Antwoord van National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Overall
Overall, good. But getting in touch to speak to a person after making the appointment was impossible. No one answered the phone. Too much reliance put on the automated system and the internet.
26 juli 2025
Antwoord van National Windscreens - Leeds
We appreciate your feedback. We're sorry you had difficulty reaching someone by phone after booking. We are reviewing our phone system to improve accessibility. Thanks for bringing this to our attention.
Antwoord van National Windscreens - Leeds
We're happy to hear that the service met your expectations with its promptness and efficiency. Thank you for your positive feedback!
I dropped the car off at the required…
I dropped the car off at the required time. The staff Very friendly. I was told how long the job would take and that i would receive an email and text when the job was completed of which they did. It was a straight forward process and would use again.
22 juli 2025
Antwoord van National Windscreens - Leeds
We're happy to hear that you found our staff friendly and the process straightforward. We appreciate your positive feedback regarding the timely updates and efficient service. Thank you for your review; we look forward to serving you again.
Antwoord van National Windscreens - Leeds
We appreciate you taking the time to leave us feedback! We are so happy to hear you received great service done in a timely fashion.
Antwoord van National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Friendly and polite windscreen…
Friendly and polite windscreen engineer. Courtesy call provided before he attended.
Worked quickly and efficiently. Cleaned up well.
16 juli 2025
Antwoord van National Windscreens - Leeds
We appreciate your positive feedback. We're happy to hear that the engineer was friendly and polite and that they worked quickly and efficiently. We're also glad they cleaned up well and provided a courtesy call.
i was lucky i was first as your putting…
i was lucky i was first as your putting too much on the people that do this job 5 a day is too much and logisticaly you can’t promise Am pm appointment in fact it’s very ambiguous promise !
10 juli 2025
Antwoord van National Windscreens - Leeds
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Repair did not work
Used before when side window broken into, great..
This time Chip in windscreen repair did not work. Contacted N. W. and took the car to there depot. Repaired with little apology after I'd taken my car to them.
Bit casual as if they were doing me a favour.
3 juli 2025
Antwoord van National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers. If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: - customerrelations@nationalwindscreens.co.uk Thank you again for bringing this to our attention. Kind regards, National Windscreens
Excellent and fast service
4 juli 2025
Antwoord van National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
Quick and easy to arrange, all staff very polite and thorough. Detailed report with photographs provided and the staff dealt with my insurance company. Would definitely recommend.
1 juli 2025
Antwoord van National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Great service
4 juli 2025
Antwoord van National Windscreens - Leeds
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
Professional staff
Professional staff, polite and courteous however the new windscreen was found to be damaged when removed from the rack, replacement arrived several hours later meaning I was without my vehicle from 9am until 4.15pm.
5 juli 2025
Antwoord van National Windscreens - Leeds
We appreciate your feedback. We're glad you found our staff professional and courteous. We regret the delay caused by the damaged windscreen and the time it took to receive a replacement.
Antwoord van National Windscreens - Leeds
We appreciate your positive feedback and are happy to hear about your great commitment and excellent execution!
Antwoord van National Windscreens - Leeds
We're happy to hear that the service at your home was efficient and effective. We appreciate your kind words about our team's politeness and friendliness.
The Ai answer machine need’s replacing…
The Ai answer machine need’s replacing bye a human
27 juni 2025
Antwoord van National Windscreens - Leeds
We appreciate your feedback. We're sorry that our current AI system isn't meeting your needs and will explore human options.
You need to read my previous email…
You need to read my previous email response following replacement glass not happening 1st time around to appreciate why I only gave 2 stars for work done 2nd time ....I sent email but I did not get a reply either !!
27 juni 2025
Antwoord van National Windscreens - Leeds
We appreciate you bringing this to our attention. We're sorry the replacement process wasn't seamless and that our email response was missed. We'll review what happened to prevent similar issues in the future. Thanks for your feedback.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.