Well timing to start with I chose morning and 14:05 was not morning I finish work at 14:20 so had to sit around my work place untill complete not very happy. If the ope... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1 Meridian South, Leicester, LE19 1WX Leicester, Leicestershire, GB
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Lees wat reviewers zeggen
1st visit by Tyler - unfortunately incorrect window had been ordered- Tyler cleared all the glass, sealed and made 2nd appointment for refit- worked really hard in the heat! 2nd visit by Callum -... Toon meer
Bedrijf heeft geantwoord
Excellent from the first phone call through to my windscreen being sorted. Clear, polite, precise, calming, knowledgeable, proactive, . Faultless. The delightfully polite man that came to repair the... Toon meer
Bedrijf heeft geantwoord
Kept me informed regularly re progress of the process- journey, hold ups and so on. 2 very pleasant and courteous young men replaced the windscreen and advised re future care of window. Cleaned b... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Leicester
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 1 Meridian South, Leicester, LE19 1WX, Leicester, Leicestershire, Verenigd Koninkrijk
- 0116-340-0393
4,4
Uitstekend
853 reviews
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Antwoord van National Windscreens - Leicester
We appreciate you sharing that booking was easy and we did a really good job! We are so happy you were pleased with our service.
Antwoord van National Windscreens - Leicester
We appreciate you taking the time to share your experience, and we are so happy to hear that you received quick handling. Thank you!
Antwoord van National Windscreens - Leicester
We are happy to hear that you had a great experience. Thank you very much for your positive feedback; it means a lot to us.
Good service all the way through
Good service all the way through, only minor issue was the phone never seeming to be answered…but that didn’t detract from the service on-site.
3 maart 2026
Antwoord van National Windscreens - Leicester
We're happy to hear that you were pleased with our service. We appreciate your feedback and will address the phone answering issue to improve our customer experience.
The windscreen was put on quick and…
The windscreen was put on quick and effectively. However the sensor wasn’t calibrated correctly. I realised this after my car went into limp mode.
10 februari 2026
Antwoord van National Windscreens - Leicester
We appreciate your feedback and are sorry the sensor calibration caused an issue. We'll review this to ensure our services meet expectations. Thanks for letting us know.If you would like us to look into this, please contact us with your details, at:
CustomerRelations@NationalWindscreens.co.uk
Antwoord van National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Leicester
We're happy to hear that your experience was so efficient and convenient. Thank you for your positive feedback; we appreciate it very much.
Easy to arrange appointment and…
Easy to arrange appointment and representative arrived at correct time
25 februari 2026
Antwoord van National Windscreens - Leicester
We appreciate your positive feedback! We're so happy to learn that arranging your appointment was easy and the representative arrived on time.
efficient and helpful
24 februari 2026
Antwoord van National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Disappointing
Initial welcome was very pleasant and the service was quick and on time etc. Unfortunately, the seal doesn’t fit right around the windscreen, I requested an oem seal but it was clearly ignored, for cost reasons I imagine. I rang to ask if this can be rectified and I was told an oem seal doesn’t exist, which I know to be untrue, disappointing to be lied to. They have told me I have a guarantee if anything goes wrong, but that doesn’t help the fact that the seal doesn’t fit and has left the result looking quite ugly, and I am unsure if future issues will now occur too.
23 februari 2026
Antwoord van National Windscreens - Leicester
We appreciate your feedback and are sorry the windscreen seal isn't fitting as expected and that you feel you were misinformed. We'll investigate this further to ensure our service meets expectations. Thank you for bringing this to our attention.
Antwoord van National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Easy drop off and easy pick up
Easy drop off and easy pick up. The work was done perfectly and promptly.
24 juli 2025
Antwoord van National Windscreens - Leicester
We appreciate you sharing your feedback! We're so happy to hear the drop-off and pick-up were easy and the work was completed perfectly and promptly.
Great service
10 februari 2026
Antwoord van National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Efficient service
Efficient service, booked in for replacement windscreen and it was completed in the estimated time.
17 februari 2026
Antwoord van National Windscreens - Leicester
We appreciate your review. We're happy to hear that you received efficient service and that your windscreen replacement was completed within the estimated time.
Antwoord van National Windscreens - Leicester
We're happy to hear that you received brilliant service that was fast and looked amazing. Thank you for your positive feedback; it means a lot to us.
Excellent Job.
The work was completed ahead of estimated schedule and the car was left with no sign of any work having been done. An excellent job.
10 februari 2026
Antwoord van National Windscreens - Leicester
We appreciate your positive feedback. We're happy to hear that the work was completed ahead of schedule and that your car was returned without any signs of work. We're glad you were satisfied.
excellent service
10 februari 2026
Antwoord van National Windscreens - Leicester
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
exceptional service
exceptional service.
very high quality of workmanship, and the availability of a courtesy car made the activity seamless.
7 februari 2026
Antwoord van National Windscreens - Leicester
We appreciate your positive feedback! We're happy to hear that you received exceptional service and high-quality workmanship. We're glad the courtesy car made things seamless for you.
Efficient and carried out quickly and…
Efficient and carried out quickly and no mess left in the car
11 februari 2026
Antwoord van National Windscreens - Leicester
We appreciate your feedback! We're so happy to hear our service was efficient, quick, and clean.
Appalling Customer Service
My wife had a pre booked 8.30am appointment for a replacement windscreen at Leicester branch and was told the car would be needed for "up to four hours".
She dropped the car off at 8.45am and returned 3.5 hours later at 12.15pm to collect it only to find the vehicle still in the car park with work not having even started. She received no update about a delay.
The "Manager" initially told her the car was still being worked on but then backtracked and said he didn't realise work hadn't been started, apologising saying the technicians had been busy and also blaming the wet weather!
So we went back home (another 12 miles each way) for another two hours until we were called to say the windscreen had been replaced. We returned at 3pm, over six hours since our first visit.
Appalling service that puts their own work schedule before customer satisfaction. Preferably don't use NW, but if your Insurer insists, stay in the waiting room until you see them make a start. This ruined our day. Hopefully, we will never have to return.
13 februari 2026
Review zonder uitnodiging
Antwoord van National Windscreens - Leicester
We regret to hear about the poor service you experienced with your wife's windscreen replacement. We apologize for the delay, the incorrect information, and the inconvenience this caused. We are addressing this internally to ensure our work schedule aligns with customer satisfaction. We appreciate your feedback.
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