Unable to carry out replacement at our house as weather too bad and no covered area. Received a call later to take the car to your National Windscreen premises at Bay Road, Derry, for a certain time,... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 4 & 5, Bay Road Ind. Est., BT48 7SE Londonderry, Northern Ireland, GB
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Lees wat reviewers zeggen
Great quick service. Insurance procedure had me book into their HQ about an hour's drive away, within 30 mins of booking I was called to be offered a mobile repair service which was much handier. Ver... Toon meer
Bedrijf heeft geantwoord
Quick and easy. Online insurance form followed up by a call from National windscreens to arrange a suitable time. A follow up call on the morning of the appointment. Car was repaired in 90 minutes a... Toon meer
Bedrijf heeft geantwoord
Very impressed by the service I received. Staff were very pleasant and helpful. The windscreen was replaced within an hour and tested to make sure everything was fitted and working properly. Thankyo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Londonderry
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 4 & 5, Bay Road Ind. Est., BT48 7SE, Londonderry, Northern Ireland, Verenigd Koninkrijk
- 028-7100-1052
4,8
Uitstekend
122 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service by National Windscreens.
Prompt and very courteous expert service by the staff, cleaning the car from glass fragments very efficiently on completion, leaving it immaculate..... 'excellent service'.
24 april 2026
Antwoord van National Windscreens - Londonderry
We appreciate your positive feedback. We're happy to hear that you received prompt, courteous, and expert service and that our staff efficiently cleaned the car, leaving it immaculate.
Antwoord van National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Londonderry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Great service and speedy replacement…
Great service and speedy replacement windscreen, highly reccomended.
8 april 2026
Antwoord van National Windscreens - Londonderry
We appreciate your positive feedback! We are so happy you received great service and a speedy windscreen replacement.
Antwoord van National Windscreens - Londonderry
We're glad you had a first-class experience! Thank you for sharing your positive feedback with our team; we appreciate it.
Antwoord van National Windscreens - Londonderry
We're happy to hear that our prompt communication made a real difference for you. Thank you for your positive feedback!
Prompt and Professional Service.
Very impressed by the service I received. Staff were very pleasant and helpful.
The windscreen was replaced within an hour and tested to make sure everything was fitted and working properly.
Thankyou, National windscreens.
18 maart 2026
Antwoord van National Windscreens - Londonderry
We appreciate your positive feedback. We're happy to hear that you were impressed by the service and found our staff pleasant and helpful. We're glad the windscreen was replaced quickly and tested thoroughly.
Great fast service
Great fast service
Accommodating time for appointment
Pleasant staff at convenient facilities
25 maart 2026
Antwoord van National Windscreens - Londonderry
We appreciate your positive feedback! We're so happy to learn that you found our service fast, the appointment time accommodating, and the staff pleasant at our convenient facilities.
Antwoord van National Windscreens - Londonderry
We appreciate you sharing that our service was brilliant, friendly, and prompt! We are so happy you were pleased with our team.
Great pre meeting contact
Great pre meeting contact. Straight forward completion of work and great service by the 2 gentlemen that completed the job efficiently and in a very timely manner
12 maart 2026
Antwoord van National Windscreens - Londonderry
We appreciate your positive feedback. We're happy to hear that you had great contact before the meeting and that the work was completed efficiently and in a timely manner.
Antwoord van National Windscreens - Londonderry
We appreciate you sharing that our guys were friendly, quick, and efficient! We are so happy you were pleased with us.
Antwoord van National Windscreens - Londonderry
We appreciate you sharing! We are so happy that our staff was friendly and that you had great service.
First class service from the boys…
First class service from the boys -professional and friendly with a touch of humour thrown in-5 star
14 januari 2026
Antwoord van National Windscreens - Londonderry
We're happy to hear that you received first-class service! It's great to know that our team's professionalism, friendliness, and humor made your experience a 5-star one. Thanks for your positive feedback.
Antwoord van National Windscreens - Londonderry
We appreciate your kind words! We are happy to know that you found our service professional and helpful.
Antwoord van National Windscreens - Londonderry
We appreciate you sharing! We are so happy you were pleased with our quick and efficient service.
New windscreen fitted
Staff were courteous and efficient.
I arrived early and they took me immediately.
New windscreen fitting in under an hour.
Would recommend.
23 december 2025
Antwoord van National Windscreens - Londonderry
We appreciate you taking the time to leave us this positive feedback. We're happy to hear that our staff were courteous and efficient and that you were seen immediately. We're glad your new windscreen was fitted quickly.
Antwoord van National Windscreens - Londonderry
We appreciate you sharing! We are so happy you were pleased with our good, efficient, and easy access service. Thank you!
Excellent service & very helpful staff
21 november 2025
Antwoord van National Windscreens - Londonderry
We appreciate your kind words! We are so glad our helpful staff provided excellent service for you.
5*service from the initial contact with…
5*service from the initial contact with the company great correspondence to getting the windscreen fitted which only took an hour to fit.
14 november 2025
Antwoord van National Windscreens - Londonderry
We're happy to hear that you had a great experience with us, from the initial contact to the quick fitting of the windscreen. Thank you for your positive feedback!
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