Excellent replacement windscreen, done quickly and professionally. Customer service was excellent. The guy who dealt with me was really good,pleasant and professional. He explained everything to me bo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW Middlesbrough, North Yorkshire, GB
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Lees wat reviewers zeggen
Swift and efficient service. They moved premises earlier in the year, so don’t show up on maps yet, but they send sufficient information to find the location. Friendly staff.
Bedrijf heeft geantwoord
Everything from the booking process to the guys who came to do the job was great. I can’t give 5 stars though because the first replacement screen that came was cracked and so the job had to be resche... Toon meer
Bedrijf heeft geantwoord
The repair was good - new screen fitted very promptly. Only issue was how long it took to get an appointment. I feel we should be able to get work done within say 48hrs esp when the crack obscures t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Middlesbrough
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 14 Stephenson Court, Skippers Lane Ind Est, TS6 6UW, Middlesbrough, North Yorkshire, Verenigd Koninkrijk
- 01642-685-235
4,9
Uitstekend
830 reviews
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First class service no issues at…
First class service no issues at all.Would definitely use them again.
20 januari 2026
Antwoord van National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so happy to hear you received first-class service and would use us again.
Friendly staff, would recommend
Friendly staff, windscreen replaced and camera system calibrated in about 2 hrs.
A problem with the auto lights/wiper sensor was dealt with without any fuss or complaint, quickly and courteously.
19 januari 2026
Antwoord van National Windscreens - Middlesbrough
We appreciate you sharing your feedback. We're happy to hear that the staff were friendly and the windscreen replacement and camera system calibration were completed quickly. It's great to know the sensor issue was resolved without any problems.
Friendly efficient service
Despite the fact the wrong windscreen was ordered the first time involving one and half hours driving the staff were really kind and helpful and I would highly recommend this branch .
9 januari 2026
Antwoord van National Windscreens - Middlesbrough
We appreciate you highlighting our team's helpfulness, even with the initial difficulty. We are happy to hear that you recommend us, and we value your positive feedback and time.
Andy the technician kept me informed…
Andy the technician kept me informed about his arrival time when he arrived very friendly did an excellent job of fitting My new heated windscreen cleaned up well after fitting
he informed me what not to yin the coming day's after fitting windscreen ie not to pressure wash the windscreen for 3 days to let the sealed cure
overall highly satisfied
8 januari 2026
Antwoord van National Windscreens - Middlesbrough
We're happy to hear that you had such a positive experience! It's great to know the technician's punctuality, friendliness, and thorough work, including the helpful aftercare advice, met your expectations. Thank you for sharing your satisfaction with our service.
Antwoord van National Windscreens - Middlesbrough
We appreciate your positive feedback and are happy that you are pleased with our work.
Can not fault National Windscreens
Can not fault National Windscreens. The appointment was easy to make online. The technician arrived during g the time slot specified and completed the replacement windscreen in a timely manner. He took careful attention throughout.
18 december 2025
Antwoord van National Windscreens - Middlesbrough
We appreciate your feedback. We're happy the online booking process was easy, the technician arrived on time, and the replacement was completed efficiently with careful attention. Thank you!
Great customer service and easy booking…
Great customer service and easy booking system!
23 december 2025
Antwoord van National Windscreens - Middlesbrough
We appreciate you sharing! We're so happy you found our booking system easy to use and that you were pleased with our customer service.
Helpful friendly employees at the…
Helpful friendly employees at the garage, a very quick service .
10 december 2025
Antwoord van National Windscreens - Middlesbrough
We appreciate your positive feedback! We're so glad to hear that you found our employees friendly and helpful, and the service quick.
Antwoord van National Windscreens - Middlesbrough
We appreciate you sharing! We are so happy to hear that you received excellent communication and speedy service from our polite team members.
well organised
24 december 2025
Antwoord van National Windscreens - Middlesbrough
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Fantastic Technician
The technician was very prompt, and easy to track via a link! The technician was very polite and quickly replaced my shattered window clearing away the broken glass before leaving.
20 december 2025
Antwoord van National Windscreens - Middlesbrough
We're happy to hear that the technician was prompt and easy to track! We appreciate you noting their politeness and efficiency in replacing the window and clearing the glass. Thank you for your positive feedback.
Antwoord van National Windscreens - Middlesbrough
We appreciate your positive feedback and are glad you found our team efficient. Thank you!
Antwoord van National Windscreens - Middlesbrough
We appreciate you sharing that our service was excellent! We are so happy you recommend our services.
Great to deal with and my windscreen…
Great to deal with and my windscreen was replaced really quickly
13 december 2025
Antwoord van National Windscreens - Middlesbrough
We're happy to hear that your experience was great, and we appreciate your positive feedback regarding the quick windscreen replacement.
Job done well and in less time than…
Job done well and in less time than expected with no fuss
13 december 2025
Antwoord van National Windscreens - Middlesbrough
We're happy to hear that the job was completed efficiently and to your satisfaction. Thank you for your positive feedback; we appreciate it.
Half the price of auto glass for the…
Half the price of auto glass for the same job. Staff were friendly and efficient. I’d recommend them to anyone
11 december 2025
Antwoord van National Windscreens - Middlesbrough
We're happy to hear that you had a positive experience with our friendly and efficient team and appreciated our pricing. Thank you for recommending us!
Great service from this team
Great service from this team, kept updated by text throughout ....told me a time to drop off details on what to do after fitted even refitted dash cam . Thankyou
4 december 2025
Antwoord van National Windscreens - Middlesbrough
We're happy to hear that you received great service from our team! We appreciate your positive feedback regarding the updates, drop-off time, and dash cam refitting. Thank you!
Easy and fast
The appointment was easy to book, was fast and the staff were friendly and helpful.
21 november 2025
Antwoord van National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy the appointment was easy to book, fast, and that our staff were friendly and helpful.
Friendly welcome
I was treated with a very nice welcome and a smile. The lads were great and very informative. Thank you all
5 december 2025
Antwoord van National Windscreens - Middlesbrough
We're happy to hear that you received a warm welcome and found our team helpful and informative. Thank you for your kind words and positive feedback!
The technician who came out was very…
The technician who came out was very friendly and explained the whole process. He then carried out the repair, which was completely successful.
2 december 2025
Antwoord van National Windscreens - Middlesbrough
We appreciate your positive feedback! We're happy to hear that the technician was friendly and explained the process well, and that the repair was successful.
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