Very slick service from start to finish, thank you! Booking process was simple and clear with a slot quickly available. Instructions and guidance sent on confirmation were extremely helpful. Valter w... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 6, Craven Way Industrial Estate, CB8 0BW Newmarket, Suffolk, GB
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Lees wat reviewers zeggen
Booked in for a replacement of my Windscreen on Wednesday afternoon, however when I arrived for my appointment found that the booking system had incorrectly booked me in for the morning. The team was... Toon meer
Bedrijf heeft geantwoord
On the whole a good service from National Windscreen and their fitter. Phoned to confirm arrival time but unfortunately turned up with wrong Windscreen which was not a good start. The fitter had to re... Toon meer
Bedrijf heeft geantwoord
My windscreen was prioritised as I was waiting. A cup of coffee was provided. It took a little long due to the calibration communication required with Volvo but there was no hanging around require... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Newmarket
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 6, Craven Way Industrial Estate, CB8 0BW, Newmarket, Suffolk, Verenigd Koninkrijk
- 01638-280-064
4,5
Uitstekend
303 reviews
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Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Job done well and happy with the work
Job done well and happy with the work. I would say that place/unit needed a little TLC as it looked a bit tired and it didn’t, give a good impression.
5 maart 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
They were very kind and finished the…
They were very kind and finished the job very quickly.
15 februari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Unprofessional
I was given a time frame of 1.30pm and instead they turned up at 4pm. My interior dashboard was left stained and full of debris! Not very professional at all. The man also brought his child with him!! I was unaware it was bring your child to work day as I don’t think my adult children would appreciate having to drive my recovery truck.
One star due to the sheer unprofessional nature of this whole experience. I could probably get a more professional service from a 4 year old.
7 februari 2024
Antwoord van National Windscreens - Newmarket
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Poor fitting of screen
Poor fitting of screen, rear view mirror not fitting correctly, plastic trim not fitting properly
3 februari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
I can see you are currently in discussion with our Customer Relations Team who are working towards finding a resolution and rectifying this issue for you.
Thank you
Kind regards,
National Windscreens
Terrible Company!
Awful service and no compensation for wasted time with incorrect products. No interest in trying to discuss. Just got an email saying sorry even though I was out of pocket for £300! Would definitely not recommend!! Beware
2 februari 2024
Antwoord van National Windscreens - Newmarket
Hi
Thank you for taking the time to review your recent experience.
Please accept our sincere apologies for the inconvenience and frustration this issue has caused you.
Following your feedback, we will review our process to see where we can make any improvements.
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
No issues with the fitting other than I…
No issues with the fitting other than I didn’t get the option of a repair,also I would have preferred an original equipment replacement.
27 januari 2024
Antwoord van National Windscreens - Newmarket
Hi, Thank you for taking the time to review your recent experience. Please accept our sincere apologies for the inconvenience and frustration this issue has caused you. Following your feedback, we will review our process to see where we can make any improvements. Thank you again for bringing this to our attention. Kind regards, National Windscreens
Good efficient service
29 januari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick, effective job done
Simple to book, job done as required and without fuss. Look good.
John
27 januari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Turned up and was told my fitter was…
Turned up and was told my fitter was sick. The guy still got my car done fast and efficiently thank you
18 januari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Top marks if repair had been on site
22 januari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Awesome
James was very professional, knowledgeable and punctual, repaired the windscreen and discussed after care.
17 januari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Shoddy glass, appalling company
Replacement was booked in for a date in December. Van pulled up and said he couldn’t do it in the rain. Had a call from the office to rebook, asking me to call back. Rang the same number back, they said they didn’t recognise my name or registration number or address and told me very rudely they couldn’t help and had never heard of me, there was ‘nothing on their system’ . After multiple calls I managed to rebook with great difficulty (via the payments line as the main office were so rude). The new appointment was booked for morning only but this wasn’t communicated to the technician, who came in the afternoon (again, many calls and stress trying to resolve this as I waited in all morning with no update on time whatsoever). The new repair technician looked at my windscreen (fitted by national windscreens a year before) and agreed it was a stress crack caused by a defect with the original glass and covered under warranty. Repeatedly told me there would be no charge, it wouldn’t go through insurance and that he had spoken to the office to confirm. A few days later I received an invoice, dated for the original appointment when no work was done due to rain (an appointment they had previously claimed didn’t exist anywhere on their system!), and notification from my insurer that national windscreens had put a claim through. This company are fraudulent and invoicing customers for work not done, have terrible communication, and rude customer service, do not come on time or provide updates, they use poor quality glass prone to faults and then do not honour their warranty even when they say in person that work will be carried out under it.
Update: I’ve had a stock response (below) from the company to my review stating they have been in contact with me to resolve this. They have not! This is sadly showing dishonesty on their part. I have today asked an intermediary to call them as I can’t face any more dealings with them. A windscreen replacement should be a straightforward and hassle free experience, as it is with the other large vehicle glass company. I’m now changing insurer to avoid dealing with national windscreens ever again.
9 januari 2024
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
I can see that our Customer Relations Team has now provided a resolution and the issue should be rectified.
If this is not the case, please contact us to discuss this further on the below email address including your name and vehicle registration number:
customerrelations@nationalwindscreens.co.uk
Thank you
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very quick to come out
22 december 2023
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Wrong screen ordered first visit…
Wrong screen ordered so had to arrange transport to and from Newmarket twice , first time got a call after I had left to say couldn’t be done, collect and come back a week later, a pain but once installed all good, complex screen with lane assist, rain sensor and heated
19 december 2023
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Pleasantly surprised
I was a bit nervous when I initially booked this. The Google reviews of the Newmarket store weren't great but I had no choice as its what my insurance chose as its windscreen repair/replacement company.
The guy at Newmarket, Valter, was great. He was professional and social, we had a laugh and joke, and the work is great. Very happy with the whole process.
16 december 2023
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newmarket
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Great service
5 december 2023
Antwoord van National Windscreens - Newmarket
Hi, Thank you for taking the time to review your recent experience. We really appreciate your feedback, Thank you again. Kind regards, National Windscreens
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