National Windscreens were able to give me a timely appointment in Newry, explained the process, length of time to allow for replacement to be fitted and the excess cost I was to pay. After checking th... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 22, Ashtree Enterprise Park, BT34 1LD Newry, Northern Ireland, GB
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Lees wat reviewers zeggen
Service was quick and very good, straightto your house, doesn't matter if you have a roof over your car or if it's raining, they come prepared for it all. The staff is very friendly, professional and... Toon meer
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Absolutely brilliant experience! My rear view mirror fell off & I was told by my car manufacturer I needed a new windscreen. Called these guys & they had my car back to the way it was, not a problem,... Toon meer
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Very straight forward,booked an appointment online to attend the Newry branch for 2 days later then got a phonecall to say they could come to my house the next morning to replace it which suited bette... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Newry
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 22, Ashtree Enterprise Park, BT34 1LD, Newry, Northern Ireland, Verenigd Koninkrijk
- 028-7100-1051
4,8
Uitstekend
174 reviews
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Excellent service
Good communication. Had to change my date at last minute. Change date online with no hassle at all. Phoned me on the day the just make sure address and everything was alright to go. Would definitely recommend them to people. Thank you for excellent service.
31 juli 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rescheduled earlier and able to work…
Rescheduled earlier and able to work remotely at their facility when the work was beginning carried out.
25 juli 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Give a date to suit me before MOT ,they…
Give a date to suit me before MOT ,they even rung me on a bank holiday to arrange a date to suit excellent service when in work shop
18 juli 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Excellent fast and efficient service
Excellent fast and efficient service; brilliant job! Staff were so courteous too. Thanks
27 juni 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Quick I was happy
14 juni 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Gold standard
It was an absolute pleasure dealing with this company from the initial appointment right through to completion of my replacement screen. Communication is second to done with reminders via text & email and on the day of the appointment you can track your technician on your device so no waiting about.The work was carried out to high standards. Highly recommended
17 juni 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Really easy and straightforward…
Really easy and straightforward process, the guys were lovely and called when my car was ready. No issues at all
6 juni 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Prompt professional service
Staff were friendly and replaced my windscreen within the time advised when I made the booking.
6 mei 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
From my initial call to job completion…
From my initial call to job completion I was kept informed. Professional and courteous service from start to finish.
18 april 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Good job done 👍
5 april 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
LACK OF WIRING?
Job was to replace a front windscreen in my Jaguar XF. Personel was fine. Windscreen replacement was fine EXCEPT they do not seem to have connected the LANE WARNING CAMERA SYSTEM WIRING which leads to the steering wheel shaking slightly if it is functioning. I am caught between wanting it fixed OR not missing it at all.
Harold McGuigan
Tel 077 3493 0145
20 maart 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Professional staff in Newry
Professional staff in Newry. Work completed promptly. No fuss :)
5 maart 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Job was done fast and efficiently
28 februari 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic service from start to finish
Fantastic service from start to finish. Thankfully I had windscreen cover through my insurance, phoned and got speaking with national windscreen to log the issue. Shortly I had a call from my local repair agent organising an appointment for me. The gentleman was out the next day to do a mobile repair. We were kept informed at every stage and they were extremely helpful and quick replacing my rear windscreen. Would highly recommend.
25 januari 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A very efficient service
A very efficient service. Made appointment through my insurance, within 10 mins of making my reservation for my appointment I received a phone call to confirm and pick a time that suited that day. All staff I encountered were very friendly and professional. I was promptly rang when my car was ready. Would recommend!
18 januari 2024
Antwoord van National Windscreens - Newry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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