Fantastic service, friendly staff and car was ready quicker than expected and a brilliant job too.
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Can never get through to the branch my appointment was booked with , No one ever answers the phone after ringing for more than 15 times, and just get transferred to a call centre who then have to... Toon meer
Bedrijf heeft geantwoord
Overall very good service. The only problem I encountered was when booking the car in online. However I described the damage and where it said good news your windscreen is repairable and it wasn’t. I... Toon meer
Bedrijf heeft geantwoord
Brilliant! I dropped in unannounced and asked whether it was safe to drive my car with a long crack in the windscreen which had appeared overnight - told unequivocally 'yes' which meant that I could s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - Oswestry
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit MC25, Maes Y Clawdd, SY10 8NN, Oswestry, Shropshire, Verenigd Koninkrijk
- 01691-450-028
4,9
Uitstekend
349 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Good friendly service.
13 november 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - Oswestry
Thank you for your kind words. We're glad you found our service to be polite, professional, and efficient.
Antwoord van National Windscreens - Oswestry
Thank you for your kind words. We appreciate your feedback and are glad to hear that you found our service helpful, fast, and communicated well.
From booking in the vehicle to the…
From booking in the vehicle to the engineer attending, great service. Efficient and helpful.
15 oktober 2024
Antwoord van National Windscreens - Oswestry
Thank you for taking the time to share your positive experience. We're delighted to hear that you found our service efficient and helpful. We appreciate your feedback.
Easy and quick.
Phoned up to say he was an hour away to make sure everything was ready for his arrival when he turned up said yes it's all good and got on with doing the windscreen after finishing then said don't drive van for a little while for everything to seal properly then said thank you and he went no mess or anything by van all clean and tidy.
2 oktober 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Such a great service.
27 september 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Good friendly service
12 september 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent communication
Excellent communication, booked in to time, polite workforce.
6 september 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Just very easy to contact and great job
Easy booking, gentleman on time and got on with his job, nice chap and good work
2 september 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Pleasant staff
Pleasant staff, windscreen replaced in a timely manner. Would recommend!
8 augustus 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very friendly staff
Very friendly staff, windscreen fixed very quickly, easy quick transaction no issues no problems with new windscreen, very happy.
25 juli 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
National Windscreen replacement
The technician advised time of arrival and arrived spot on time. She worked professionally, tidily and with great care and respect for my vehicle. She was polite and courteous. I would highly recommend her for the job.
17 juli 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Oswestry are Excellent
Had the windscreen replaced at the Oswestry branch - great service from the gents there. Great communication, very helpful - all done in 2 hours while I popped to the local Starbucks for a coffee!
10 juli 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Fantastic service
Fantastic service. The appointment was made within a few days of me making the claim. They answered my queries swiftly and accommodated my own working diary. Upon arrival it was clear that they were expecting me and ready to start the job. The fit was completed within the time frame given and I was given a courtesy call as they promised to let me know it was complete. The staff members were very friendly and easy to deal with. The whole experience was seamless.
11 juli 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
very proffesional
3 juli 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
A1 service. Highly recommend
Prompt response to arrange appointment via the insurance link. Would have been more convenient to have been given the time slot the evening before. However, they went out of their way to accommodate our needs. Did a excellent job.
7 juni 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
Excellent service
Excellent service. Windscreen removed and replaced with new windscreen. The job was carried out and completed within given time scale. Polite and courteous staff.
2 juli 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Very quick efficient service.
3 juli 2024
Antwoord van National Windscreens - Oswestry
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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