Turned up on time kept up to date when he would arrive
Polite

Quick, efficient service. The technician who repaired the windscreen was so helpful and he also repaired my rear view mirror for me. I highly recommend this service.

I have been given 3 diffrent slots for the garage with the latest being sent less than 24hrs before appointment. staff at the phome were very u professional, the first time I called them they would just make sounds lime:" yaaaaah, mmmm, hmmm naaah". I paid for wipers to be replaced as well and after keeping my money for 3 weeks they told me they had none in stock. The garage in Slough is a joke, a bad one!

I had a great experience with National Windscreens. The appointment time was excellent and everything ran very smoothly.
The customer service was outstanding from start to finish. The staff were friendly, professional, and very helpful throughout the visit.
The waiting room was large and very comfortable. There were tables available if you needed to work while waiting, as well as comfortable chairs if you just wanted to relax. There was also a children’s area and a coffee area, which made the space feel welcoming and well thought out. It really had everything you could need while you wait.
The toilet facilities were also very clean and well maintained.
Overall, the staff were excellent and the whole experience was very positive. I would definitely recommend National Windscreens.

Good service

well looked after

Fitter, with electric van, on time and chip repaired quickly.

They change wind shield professional staff quick and nice I am very happy with them bajwa

Good service, very helpful

Good service

They replaced my front window of my car,after that there was an error in the wiper sensor. the WOMAN on the PHONE was very rude and spoke to me as if I were an idiot. I went to the service center twice to fix the error. The third time, the guys came to my work, but the problem remained. I'm giving up of this garage and will take the car to another place .Dont west your time and money. Very disappointing !

Poor service to begin with, length of time for appointment, poor communication and then further length of time for second visit, with poor customer service and experience on the day. Promised a call back which took hours, and having a web chat to rebook pointless as never received this appointment so waste of my time.
The second visit was amazing, with great communication from the fitter and very professional, but wouldn't recommend National Windscreens after the initial service and interaction.

Good communication from booking to service/repair, they even call on the day of my appointment to remind me of my booking . The repair done was good and was honest to inform me that they have not changed my wipers so I did get a refund.

Absolutely disgusting customer service. I visited the National Windscreens Slough branch and the guy at reception was extremely rude and had no basic manners or customer service skills. He clearly doesn’t know how to speak to customers and should definitely not be the face of the company.

At the end of the day, he won’t lose anything personally, but the brand will lose its reputation because of behaviour like this. Very disappointing experience. Would not recommend.

Friendly communicative staff, both front of house and mechanics who worked on the car. Comfortable, clean waiting area, free tea and coffee.

Please note - this is the second different review questionaire I've been sent and I filled outthe other one, which had more questions. Please review why two different requests are being sent.

useless and incompetent

The entire process was very smooth, quick and down with professionalism. I will definitely recommend the branch.

Only tiny smallest like pink chip on my windscreen and go there to repair it but they make it more bigger and more visible and the repair man said its normal and that time I m shock and also I hurry so didn't say anything but I realised that these people's don't have any interest to fo work and making there customers fool.
Very very disappointed

Cannot praise the staff high enough for going out of their way to help.Those that answered the phone, were polite, friendly and helpful. On the day of apoointment, my wife had to go for a chemo treatment. They ensured that we had the first appointment and that ou repair was completed in time for her appointment.

Very Efficient and all done in two hours.