Had my windscreen replaced due to drivers side crack too large to repair, was helped all the way through the process with the online booking and kept upto date with any changes. Technician was very he... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ St Austell, Cornwall, GB
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Lees wat reviewers zeggen
Camper van side window replacement that was dealt with exceptionally well. A bespoke item that was sourced and fitted at a time and date that suited me. Technician was very tidy, professional and k... Toon meer
Bedrijf heeft geantwoord
Excellent service from making the very first phone call (through insurance company) to the screen being repaired. Good communication with emails and texts. Technician also rang on the day and turned u... Toon meer
Bedrijf heeft geantwoord
So easy to use and exceptionally quick response everything sorted in less than 24 hours. Staff polite and helpful. Person who fitted new window was super professional and explained everything he di... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over National Windscreens - St Austell
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
80 Stennack Road, Holmbush Industrial Estate, PL25 3JQ, St Austell, Cornwall, Verenigd Koninkrijk
- 01726-940-024
4,7
Uitstekend
254 reviews
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Prompt service
16 oktober 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Great Service
The service I received at National Windscreens St. Austell Branch was extremely good. They were efficient, friendly and courteous and the job was done promptly. Well done and thank you guys.
27 september 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
Windscreen repair
Turned up on time in presentable attire and explained the process. Very polite and helpful.
24 september 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Quick efficient service
Quick efficient service. Good email communication to let me know when the screen would be replaced, my only complaint would be that they said it could take up to 4 hours so I took loads of books to read and it only took 40 minutes.
27 september 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Keep technicians like Tony!
Good communication & technician arrived as arranged. Tony was both very friendly & professional, he checked the whole windscreen, not just the area he'd come to fix & found another small chip which he also fixed.
24 augustus 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Monday booked the technician.he arrived…
Monday booked the technician.he arrived spot on time am Wednesday.replaced my windscreen in an hour.highly recommended.
15 augustus 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Lauren saved the day after Pilkongton…
Lauren saved the day after Pilkongton screen failed to arrive for pre booked slot leaving just the following morning for screen tp arrive and be fitted 2 hours before I was exchanging my car for new one
31 juli 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We value all customer feedback and are always working to offer the best
service.
Kind regards, National Windscreens
good communication throughout the…
good communication throughout the process
reason for dropping a star was that the wrong screen was delivered initially so had to wait for correct screen to be delivered
admin was helpful and kept me informed
fitter was excellent..thank you
12 juli 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very professional work.
9 juli 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
No need for a new windscreen
The gentleman came to replace my windscreen because that’s what the AI system said to do, but upon inspection he said he could repair it. The large chip virtually vanished! I was very pleased that he saved me quite a bit of money and did such a good job.
3 juli 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
It was a very well job done and proper…
It was a very well job done and proper by the guy replaced the damaged windscreen and installed the brand new one
5 juli 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Brilliant service
They couldn’t replace on my drive as it had started to rain. I managed to leave work early and they fitted last thing at the depot. Absolutely lovely team.
5 juni 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Absolutely perfect service
Absolutely perfect service. Pleasant staff and I was informed on all the steps of fitting my new windscreen. Very clean and everything transferred perfectly.
Just giving an update on arrival time could have been an improvement, but excellent overall.
22 juni 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience. We really appreciate your feedback. Thank you again.
Kind regards, National Windscreens
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback. Thank you again.
Kind regards,
National Windscreens
How polite and friendly the staff were.
The young man was very friendly and polite he did a good job to my window screen and he was on time
29 mei 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent - Very efficiently repaired and very…
Very quickly & efficiently repaired by very friendly people!
31 mei 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Chip and small crack in windscreen…
Chip and small crack in windscreen repaired quickly and efficiently by technician. Staff at office were polite and organised when sorting out the appointment and finding my insurance details. Thanks.
24 mei 2024
Antwoord van National Windscreens - St Austell
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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