Cannot thank Pete and his team at the Wolverhampton Branch enough. Complications at the start of the engagement meant Pete had to start chasing my insurance company - not a problem - everything and mo... Toon meer
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Locatie
Wijzig locatieUnit 17 G5 Spring Road, Ettingshall, WV4 6JT Wolverhampton, West Midlands, GB
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Lees wat reviewers zeggen
I had a small stone chip on my windscreen that needed sorting and they fixed it within 20 minutes. Meg was very friendly and showed me the result explaining that a slight mark would remain but have re... Toon meer
Bedrijf heeft geantwoord
Easy to book. Car done swiftly. Can't fault the repair. Only paid £75 for BMW OEM glass. Highly recommended. Communication can be bit better as always my calls go to the call center rather than th... Toon meer
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Overall experience was okay Waiting room is uncomfortable but they did provide nice hospitality When I got my car back, the dash was full of debris and dirt, as a customer I feel they should wip... Toon meer
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Bedrijfsgegevens
Over National Windscreens - Wolverhampton
Geschreven door het bedrijf
We are here to help.
National Windscreens take pride in providing the highest standard of service, so we actively seek feedback to continuously improve our standards of performance. Please leave a Trustpilot rating or get in touch and our team will work hard to answer your query.
Treating Customers Fairly
Protecting the interests of our customers at every stage.
We aim to impress, constantly listening to and acting on feedback to maintain and improve the services we provide. Customer service is embedded into the core of our business – it's more than a standard offering.
Putting safety first
Our promise to customers
We always aim to complete a windscreen replacement and camera calibration at the same time and location, so your vehicle safety systems are working as intended with the assurance of a lifetime warranty on workmanship for as long as you own the vehicle.
National Windscreens has dedicated UK contact centres, open 24 hours a day, 7 days a week and are staffed by highly experienced, well trained, and knowledgeable call handlers. You can choose how you would like to engage with us, either digitally or traditionally, via phone, web chat, SMS, or email.
Contact us
National Windscreens is committed to providing outstanding customer service, and we understand that the key to our success is the constant development of our people, products, and services. In the unfortunate event that we don’t meet service expectations, even if outside of our control, we resolve 100% of logged complaints.
We are focused on creating a seamless and sustainable customer experience, using advanced Artificial Intelligence (AI) on our website that can identify with 98% accuracy whether a windscreen requires repair or replacement. Our repair first approach and ‘right first time’ ensures our carbon output is reducing the impact on the environment.
We can provide windscreen replacement and camera calibration at the same time and location, enabling you to drive away from our centres after only one visit, with a lifetime warranty on workmanship for as long as you own the vehicle. In most cases, National Windscreens can bill your insurance company directly, saving you valuable time and money.
National Windscreens is a leading provider of windscreen repair and replacement, with unparalleled coverage of the UK. On average, a National Windscreens technician is just 11 miles or 20 minutes away. National Windscreens has 100+ fitting centres, supported by 800 mobile technicians who use the latest ADAS calibration technology to deliver the widest possible coverage of vehicles.
Contactgegevens
Unit 17 G5 Spring Road, Ettingshall, WV4 6JT, Wolverhampton, West Midlands, Verenigd Koninkrijk
- 01902-581-153
4,2
Goed
320 reviews
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Windscreen renewal
Dropped off vehicle, windscreen renewed, exellent work, picked up vehicle 👍
1 maart 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Placed booking with a weeks notice
Placed booking with a weeks notice. Phoned day before and no windscreen. Re booked for the following week.
Dropped it off on the required day. Collected later and wipers on wrong way round which they changed. Noticed the next day that my auto lights are now permanently on and that function doesn’t work anymore. Didnt clean the screen or dash. They sent through the job sheet afterwards and apparently all the items had been checked and passed. Found a clip on the floor which I can only presume is off the headlining so waiting for a corner to come down. Don’t want to take back for them to fix sensor as I don’t think it’ll get done
23 februari 2024
Antwoord van National Windscreens - Wolverhampton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Ok, but best of not waiting
With most cars needing to be done on site, the waiting room was dreadful, cold dirty and didnt smell great. Ok if you live locally and can drop and go. Lads all seemed helpful.
22 februari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent company
Can't fault national windscreens at all
They came out to my place of work and replaced my windscreen in about 11/2 hours The technician rang me to say he had arrived and rang me when he had finished He was very courteous and advised me not to drive while it was curing They also sorted out the insurance side of it too
13 februari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Totally professional and friendly…
Totally professional and friendly experience from start to finish
13 februari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Shame no reciept was provided
After i contacted my Insurance provider National Windscreens contacted a day later. We made an appointment and i was kept informed for their arrival. The replacement window was fitted properly and promptly.However after payment i was promised a receipt which i still haven't received.
31 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Rescheduled to an earlier date
Rescheduled to an earlier date, turned up on time and the job was done quickly and my car left clean afterwards.
18 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Weather got in the way with my first…
Weather got in the way with my first appointment but the guy who came to replace my windscreen was very polite and was soon sorted
27 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Excellent service
19 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Comfortable place to wait while work…
Comfortable place to wait while work was done. Workers were helpful and polite. Work did take 2 hours but that’s how long it takes!
17 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Mercedes C280 sport
I arrived early and was prepared to wait. Brilliant service, Friendly reception staff.
Thank you
12 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Windscreen change.
The process went very smoothly. Slight downside unable to down load receipt
9 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Had the window replaced twice and still…
Had the window replaced twice and still got a noise there a rattle or vibration something which was not there before I had the original windscreen replaced
19 december 2023
Antwoord van National Windscreens - Wolverhampton
Hi
Thank you for taking the time to review your recent experience. Please accept our sincere apologies that the service you received was below the level we expect to provide to our customers.
If you want to provide our Customer Relations Team with your details including your name and vehicle registration number they will be more than happy to discuss this further on the below email address: -
customerrelations@nationalwindscreens.co.uk
Thank you again for bringing this to our attention.
Kind regards,
National Windscreens
Great service
They did a good job and had the car back with no mess. Staff were very polite
5 januari 2024
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Friendly and accomodating
4 december 2023
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Most friendly and professional team
Most friendly and professional team. The replacement screen was fitted at the time requested and I was very pleased with the service I received. I would definitely use them again in the future.
16 december 2023
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
Very helpfulfrom being to the end
Very helpful stuff from the being to the end. They explain all process. When I bring car they expect me and after that I just give keys and wait . They updated me after every step. On the end they give me back keys and I pay for service. All on the good atmosphere.
15 december 2023
Antwoord van National Windscreens - Wolverhampton
Hi,
Thank you for taking the time to review your recent experience.
We really appreciate your feedback, Thank you again.
Kind regards,
National Windscreens
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