Nationwide Paper Ltd. Reviews 4

We had a great experience with our first order from Nationwide Paper — the pallet arrived in premium packaging and the paper quality was excellent. Based on that, we decided to reorder. However, after negotiating the price, the second pallet we received was noticeably lower in quality, and we were never informed that anything would change.

The rolls don’t match the standard of our initial order, and the packaging was also downgraded. Several boxes arrived damaged, which affects how we present the product to our customers.

Customer service was polite but very slow, and it took almost a month to get a proper response. Even then, the explanation didn’t fully address the quality difference.

Disappointing overall, especially after such a strong first order. We expected consistency and transparency.

This company sells via Amazon & provided tracking From DHL who upon contact did not know anything about the so called delivery & said the tracking was not recognised. When I contacted amazon they attempted to help but are still waiting to see if I will get my money back. The product cost twice as much but I was willing to pay for fast delivery as Anazon are usually great for this but since they allow third party sellers they have no ability to control the scams or unprofessional practices of some companies using the umbrella of Amazon as a larger company to hide behind. The reviews I can see on here ( all 2 of them) were good but this makes me wonder where the less positive or even neutral ones are...this was not a good experience & I am hopeful others will learn from my mistake. Be wary EDIT AFTER READING REPLY...this was raised with amazon because you failed to respond & then when you did it took (& is still taking ) a very long time to resolve. Once I receive a refund I can say that the matter is closed & I would be happy to do so but as thing stand I was told no refund until I change my feedback on amazon regarding the initial purchase which I find duplicitous because it would gloss over the reason for needing a refund in the first place & the fact that i chose to leave a review here when prompted was to make others aware of the way this has gone. I'm sure you have a wonderful reputation but every company has incidents it can learn from rather than pretending it didn't happen or passing the blame to the customer still waiting for a refund. As I said- happy to edit this & the amazon review once the matter is fully resolved.

I use in my home commercial toilet paper which is lots cheaper than buying them in the shops/supermarkets. I have done it for years. Unfortunately it is hard to tell from the descriptions if the paper is soft or not; my last lot was good as well from someone else and hoped this 24 roll packet would be the same and it was! to top it all it was almost half price direct from Nationwide, rather going via amazon or some other shopping web-site.
Paper is pure white, (though that is not an issue for me) soft and as long as promised,
I shall most certainly be back - once we use up what we have now! I can 100% recommend this company and the products. thank you again.

Found this company on Amazon and thought the products were very good so I ordered directly from the company. My order got split by accident so I contacted the company, had an immediate reply with an apology and the rest of the items were sent immediately. Great products, I ordered paper bags and sauce pots. I would highly recommend using this company directly, great service and really good quality products. Thank you