Native Reviews 197

I ordered 2 facial sunscreens and 1 body sunscreen in the end of April 2026.
First thing was after a week they still did not ship my order. I wrote to customer service asking when it would ship and around 4-5 days later my order shipped and was delivered the next day by AMAZON. I opened the package on May 7 2026. Both of the facial sunscreens said they expire June 2026. I saw that customer service finally wrote me back and said I see Your order was delivered. So I wrote back and let her know that both of my facial sunscreens have a bad date on them. Why would I buy 2 for the summer if I thought they would expire in a month????? She wrote back and apologized and said they are supposed to ship out with AT LEAST 3 months on the date and said she could either do a refund or reship me sunscreen with a better date. So I said please send me product with a better date. She said she would "talk to her warehouse team" and make sure the date was better.
I received the 2 new facial sunscreens almost 2 weeks later and the 2 new ones say they expire june 2026!!!
So again, I wrote back and said I would like a refund, heck you can have these back because I'm not using expired sunscreen all summer.... and crickets...... no response. So I went through my payment website and went to file a claim. They gave me an email to contact first so I did. No response. So I filed a claim. I sent screenshots of all the email convo saying that they give 3 months on the date. and then they didn't. TWICE.
then a week after I file the claim, I get a response saying the date wasn't good because it was a last chance product and she will give me a 15% refund. NATIVE has the worst customer service I have ever dealt with in my life. Kept blaming high volume for the reason it takes so long to get back to me, expiration dates not their fault.....etc.... also even though THEY SENT ME A BAD DATE, they worded the response like: we will reship the product as a one time only thing.
Like I should have known the same thing would happen.
Also Native is owned by Proctor and Gamble now???
They absolutely lost a customer out of me. Now that I know that I will be checking for Proctor and gamble on every single thing I buy. THEY ARE SCAMMERS AND WILL TAKE YOUR MONEY AND NOT CARE THAT THEY SEND YOU GARBAGE.

I love the scent of the products, i’ve only used the deodorant,conditioner and lotion.

Deodorant does nothing and actually makes you more sweaty, conditioner is terrible for your hair but for the lotion i love the feel, it’s very light and scent is amazing only problem is i have rebought it three times and everytime the bottle pump never works, same with the conditioner when i had it.

Experienced hair thinning and hairline regression. My scalp dried up and frequently cracked/scabbed. I bought into hair loss prevention kits, and they helped some, but the regression only stopped after I stopped using this shampoo. Do not buy

I ordered over $60 worth of products from Native and never received the “free mini” or “free body wash” that were advertised on the website. In addition, the rewards program also appears to be unreliable, as I have not received the points that were promised.

I am also extremely disappointed by the lack of meaningful customer service and the repeated generic responses received through Zendesk.

This experience has been completely unacceptable — especially for a company owned by Procter & Gamble. I am still waiting for a resolution, whether that means sending the promised promotional items or providing instructions to return the entire order.

At this point, I no longer consider this a reliable company, and I regret not reading the reviews before placing my order.

Order #S16117349

I placed an order through their website 2 weeks ago. Our card was charged, and we received a confirmation email that the order was received. But no shipment has arrived. I emailed customer service 3 days ago inquiring about the order. No reply.

Charge people subscriptions and don't send any products

Worst!!! Pumps dont work at all!! Customer service? What customer service!!! No reply its been 4 days since I emailed. Not even a courtesy oh so sorry we took your money! Nothing!! I swear I will never spend another dime on native brand and I will tell anyone that will listen not to

Good luck getting the soap top pump working, doesn't do any good to have the product stuck in the bottle.

I’ve enjoyed your products for many years. Lately I cannot open the bottles anymore. Please take care of this inconvenience as soon as possible. Thank you.

When they first started, they were a great company, but they sold out. They sold the company to Procter & Gamble now you have all these artificial sents and silly flavors. Worst company ever.

Non-existent customer service. For what’s supposed to be a premium brand ($12 deodorants) they treat is like a discount chain. No replies to my emails. Subscribed for a deodorant subscription. Says it shipped today but as it turns out, they’ve just printed the shipping label. Actual order didn’t get to me until two weeks later. I live in CA and it shipped from CA so I honestly don’t know what kind of ship they’re running.

Canceled my subscription and will buy another brand. Native honestly couldn’t care less about your business.

I really liked the scent of it, and how it paired well with other similar scents. Only bad thing about it is that I use a silicon body scrubber, and it's kind of hard to lather with the native body wash compared to other bodywashes, because other bodywashes have a more watery texture, but if you are smelly and use a loofa you should be good

I placed an order to treat myself after I moved and forgot to update my delivery address. I noticed it the split second after I placed the order and contacted support after taking a few minutes to search for an option to "cancel" my order so I could re-place it to the correct address. My order has now shipped and after sending 2 communications to the company during the last 48 hours I still have not heard back from anyone. There's no option to pursue immediate customer service, which poses a major inconvenience if someone needs assistance that isn't prone to take longer than they have until items ship.

My assessment is as such: Native must treat their employees very poorly if they can't figure out how to staff their business well enough to meet their customers' needs in an economy like this. Maybe take some of the budget you use buying ads on YouTube videos and spend it on wages, bonuses, and benefits instead. Can't imagine I'll want to shop with this company again.

This product gave me contact dermatitis. Will never recommend to anyone!

The worst customer service, totally nonexistent. You purchase a product and they have 0 return / refund support. They claim they do it but never actually do. I bought the coconut moisturizing conditioner and it reeked of super heavy plastics, I almost gagged when I first used it.

I’m extremely disappointed with my experience ordering from Native.
Their website prominently advertises a 30-day unconditional return policy for your first order, which gave me confidence to try their products. Unfortunately, the experience has been the opposite of what that promise suggests.
Two of the spray deodorants I received were defective and would not dispense any product at all. I contacted customer support multiple times to request a return label under their stated policy. Instead of honoring the return, I received repeated requests for photos and videos and long delays between responses.
Even though their policy clearly states that first orders can be returned within 30 days and that they cover return shipping, getting a simple return started has required numerous emails and unnecessary back-and-forth.
A company that advertises an easy, risk-free first purchase should stand behind that promise without making customers jump through hoops, especially when the products themselves arrive defective.
Based on this experience, I would strongly recommend that customers think carefully before ordering directly from Native’s website.

Purchased the brush with a pre-paid debit card because I don’t fully trust buying products/services via internet. Received my product - WIN-WIN right? One week later this company hit me with a $52 charge from an another card…how is that possible especially since I never disclosed I had another form of payment (thieves)? Not to mention I haven’t received any products. Although satisfied with my brush, I will NEVER buy from this company again. I really hate thieves especially corporate thievery!! How did you get my debit card info???

Probably the worst bottle design of any type of product I've ever encountered. Pump wouldn't open
Google it and literally thousands of people having the same issue. First and last purchase of this brand.

The products are good, what is not good is they upped the price of free shipping to 15.00 yet the deodorant is 14.95 and shampoo etc. is 10.00. On top of that the way they ship has declined. I use to get a nice box with my purchases and a free small size “tester”. The order I just received was a plain box with my products and nothing else. I understand that they are trying to save money and maybe even lower the recycling but, higher prices and no more free “testers” . What else are they skimping on?

Made hair waxy and greasy. I contacted. BS customer service.