Fantastic product and the best I’ve come across. The feel of this vape in the hands compared to others I’ve used is far superior. The new vape flavours offer something much better than what you usuall... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I want to share my feedback on recent improvements. The new design of Teo X is great! And may I say the new sticks are incredible! Such a great improvement and very enjoyable. Always grea... Toon meer
Bedrijf heeft geantwoord
Excellent Product and Outstanding Customer Service! I've had a great experience with NEAFS from start to finish. The new TEO-X device is fantastic its stylish, easy to use, and provides a smo... Toon meer
Bedrijf heeft geantwoord
It's beyond me why anyone would leave positive feedback. The sticks are absolutely dreadful, offering no discernible flavor. To make matters worse, my wife even vomited after consuming them. The quali... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A modern take on the nicotine delivery experience. NEAFS provide a multicategory solution for cigarette smokers who wants to switch away from smoking. Our products offers a nicotine experience that’s 100% tobacco free. Choose from a great range of flavours and strengths to find the perfect way to stay in the moment.
Contactgegevens
86-90 Paul St. 3rd Floor,, EC2A 4NE, London, Verenigd Koninkrijk
- +44 7788 466215
- support@neafs.com
- neafs.com
4,1
Goed
201 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 86% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I ordered Neafs refills over 10 days…
I ordered Neafs refills over 10 days ago. I still haven't received any updates on whether the order has even been shipped! Oh my God! It's the XXIst century! You buy something online and immediately get information when your order will arrive! I've sent them about five messages, both through their website and by email! No one has even responded! They're scamming people! Give me my money back!
Update 16.09.2025
I gave it one star, but it turned out the problem was with the Irish store, not the UK store. I received immediate help and a refund from Neafs UK! Excellent customer service. Unfortunately, customer service in Ireland is non-existent. Such a shame. Thank you so much, Richard, for your help!
2 september 2025
Antwoord van NEAFS
Hello Dear Customer,
We are deeply sorry for the experience that you have experienced. This is not the service we expect you to receive.
We have requested more information from you in order for us to able to assist you better.
Please reach out to us via email, on info@neafs.com so we can assist you as best we can with the issue that you have experienced.
Warm Regards
NEAFS
Experience of NEAFS product
I’m really impressed with NEAFS! The quality is excellent, the taste is smooth, and it’s a great alternative to traditional options. Delivery was fast and the whole experience has been very positive. Definitely recommend!
8 september 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you so much for the feedback :-)
I have not received the teo pen
I have not received the teo pen , only the sticks , can’t talk to anyone about , tried to email not had anything back , disappointed in your service
30 augustus 2025
Antwoord van NEAFS
Good morning Heather,
I'm very sorry to hear about the missing item in your delivery. Please accept our sincere apologies for the inconvenience caused, and we wish to resolve this matter with the upmost urgency for you.
I want to assure you that a senior member of the Neafs team will be reaching out to you via email within the next hour to assist you further and help resolve this issue as quickly as possible.
Thank you for your patience and understanding, and we shall get this resolved without fail
Warm regards, NEAFS SUPPORT
Antwoord van NEAFS
Thank you for the positive feedback :-)
Website easy to use and delivery super…
Website easy to use and delivery super fast and product amazing to stop smoking
31 augustus 2025
Antwoord van NEAFS
We aim to keep up the good service :-)
Disappointed
Ordering and packaging superb.
Device not worth the cost. Tastes like taking a drag through a cool plastic straw that once had a used cigarette housed inside.
21 augustus 2025
Antwoord van NEAFS
Thank you so much for the feedback. We aim to make things right and help where we can.
If you require any further help with this issue, please dont hesitate to contact us on info@neafs.com where we can help as best we can
Regards
NEAFS
Ordering was easy and the payment went…
Ordering was easy and the payment went through smoothly. I like how the platform make it convenient to track orders and offers multiple options to get in touch if needed. With a bit more refinement in customer care, this shop has great potential to be a top choice.
26 augustus 2025
Antwoord van NEAFS
Thank you so much :-)
Perfect for giving up
Really quick delivery, great sales to hit the right price and quality products. Helped me kick the tobacco products out of my life consistently.
21 augustus 2025
Antwoord van NEAFS
Awesome to hear - well done you :-)
Amazing
Amazing! I was a smoker for over 25 years and have not touched a cigarette since finding Neafs. Great customer service and quick delivery. Would highly recommend
21 augustus 2025
Antwoord van NEAFS
This is great to hear - well done you :-)
I smoked cigarettes for 43 years until Neafs!
I smoked cigarettes for 43 years. Over the decades, I tried many alternatives to quit but none worked for me until Neafs!
It's been 2 (easy) years now and I have not touched a tobacco product at all.
My clothes and I no longer smell like an ashtray. I don't have that annoying cough and my fingers are skin coloured!
I tried all the different flavours and while some were not for me, I find the Menthol 1.5% Nicotine sticks the closest thing to smoking. They have literally changed my life.
I am not affiliated with Neafs in anyway whatsoever. I am just a Customer but I feel I must share the experience. Genuinely a super product (along with the Teo heater).
Regarding Neafs as a Company. They do exactly what they say. I place my order on their website and a few days later, my Neafs arrive.
So, great Company too!
I am very, very happy to reccomend.
26 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you so much for the great feedback - and well done for kicking the tobacco habit - we look forward to shipping your next order :-)
Just really impressed overall
Just really impressed overall - Friendly commuicaiton, the product is really good value and arrives on time. Has really helped me massivly cut down on smoking at a great price.
26 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you so much :-)
Neafs stick and Teo device are the best
For me the Neafs stick and Teo it’s the best for a few years now and if there is any issues they will sort out the best and fast way so definitely recommend .
24 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you so much for the feedback - we look forward to packing your next order :-)
well worth giving it a go
used whilst in hospital for a month life saver. Haven't looked back since top markks
20 december 2024
Review zonder uitnodiging
Antwoord van NEAFS
Thank you so much for the feedback :-)
Been using them for some time now.
Been using them for some time now.
Cheaper than the tobacco alternative but just as satisfying.
20 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you for the feedback :-)
Excellent service
Excellent service! Neaf sticks are the only thing that has helped me to quit smoking
20 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Well done on quitting tobacco! :-)
Great customer service
Have been shopping with this company for some time now. Great customer service and items always arrive quickly. Any issues have been dealt with satisfactorily.
19 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you so much for the feedback :-)
Great products with an easy to use…
Great products with an easy to use website and customer support is very helpful and swift to respond if you do have any issues
20 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you for the feedback. we aim to please as best we can :-)
Been using neafs for around two years…
Been using neafs for around two years now, get on so much better with these than with the liquid vape I used to use.
Neafs always offer a great service, often have new offers and save money with the points I earn. A++ service.
20 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you for the kind words :-)
Brilliant products
Brilliant products, fast delivery and amazing customer service!
20 augustus 2025
Review zonder uitnodiging
Antwoord van NEAFS
Thank you so much :-)
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.