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Lees wat reviewers zeggen

Beoordeeld met 4 van de 5 sterren

I have to say I went for the subscription as it sounded great and I will admit the foaming hand wash smells fantastic but when you’re on a budget the cost outweighs the purpose! So sadly I’ve had to c... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Been a customer of Neat for a while now and absolutely love their products and branding. I’ve used pretty much their whole range now, the dishwasher tabs work a treat and their foaming hand wash is so... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

I’ve been using neat for the past 18 months now and love the anti-bac kitchen spray. It clean the surfaces well and smells lovely and not over powering like most household sprays. The subscription ser... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

ABSOLUTELY LOVE THE PRODUCTS. We have the multi surface cleaner, glass cleaner, floor cleaner, bathroom cleaner, foaming toilet spray, daily shower spray and the hand soaps. I love how well they clean... Toon meer

Bedrijf heeft geantwoord

Bedrijfsgegevens

  1. Leverancier van schoonmaakproducten
  2. ook in
  3. Cosmetische producten leverancier
  4. Woonwinkel

Over neat.

Geschreven door het bedrijf

Say goodbye to single-use plastic, and hello to neat.

We create sustainable hand and home care products that perform brilliantly.

Just add water for powerful plant-based cleaning that's as stylish as it is sustainable.

Contactgegevens

4,6

Uitstekend

TrustScore 4.5 uit 5

4K reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 88% van zijn negatieve reviews beantwoord

Reageert doorgaans binnen 1 week

Zo gebruikt dit bedrijf Trustpilot

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4,6

Alle reviews

(4.114)

41 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 2 van de 5 sterren

Pumps not fit for purpose in my opinion

Edit
After contacting company as requested below they have sent me new replacelment pumps for my handwashing's bottles, so thank you for your response.

I filled out a contact form on this website a couple of weeks ago asking for some advice on the soap container. I have 3 of these which I have replaced 3 times now as the pump just stops working and doesnt return after being used. I asked if there was a trick to this maybe or for advice on how to maintain it. Needless to say I havent heard a word from them which is very disappointing, hence trying on here.
I only gave 2 stars because of the customer service.

6 oktober 2025
Review zonder uitnodiging
Logo neat.

Antwoord van neat.

Hey Lesley. We are really sorry to hear this and can reassure you that this is not up to our standards. We have a new, stronger pump and would love to get this resolved for you. Please email hello@neatclean.com 💚

Beoordeeld met 5 van de 5 sterren

New favourite cleaning brand

I’ve just switched to this brand, bought in Tesco. I love the fact it’s also planet friendly and plant based. Please bring out more scents :).

8 oktober 2025
Review zonder uitnodiging
Logo neat.

Antwoord van neat.

Hi Naomi. Thanks so much for your review. 💚

Beoordeeld met 5 van de 5 sterren

Exceptional Customer Service

I have previously left a review expressing my satisfaction with the products but disappointment with the triggers and pumps of the hand wash. Following this I was contacted by the customer service department with whom I had a very positive discourse and received some good advice on maintaining the product in a hard water area. I was also sent replacement pumps and triggers with a complementary refill as a gesture of goodwill. This level of customer service is exceptional and not only will I continue to use the NEAT products I wholeheartedly recommend them to others.

10 september 2025
Review zonder uitnodiging
Logo neat.

Antwoord van neat.

Hi Anne. Thanks for the follow-up review. We are really glad we were able to resolve this for you. Get in touch at any time, and we'll be happy to help. 💚

Beoordeeld met 5 van de 5 sterren

It's worth it!

It's great because it does what it's supposed to do. It doesn't loose its scent. The smell is pleasant

25 augustus 2025
Logo neat.

Antwoord van neat.

Hi Clare. Thanks so much for your feedback. 💚

Beoordeeld met 1 van de 5 sterren

Not a very Neat sales process

Not a very Neat sales process. Shipping not disclosed on checkout for uk purchase which was misleading and ultimately meant it was cheaper to buy on Amazon.

8 september 2025
Review zonder uitnodiging
Logo neat.

Antwoord van neat.

Hi Matthew. Thanks for your review. I believe one of our customer care team has already been in touch. Our shipping fee is shown in the cart and at checkout. This is always disclosed before payment is taken. Any orders £24 or over qualify for free shipping. If you removed items from your cart at the last minute bringing your total below £24, then the shipping will have been added on at that point. Our refills do work out a little cheaper on our website than on Amazon. I hope this helps. 💚

Beoordeeld met 5 van de 5 sterren

Fast delivery

Fast delivery, all packaging recyclable, the soap works well and all fragrances are pleasant. Only problem is the fill line is on the outside and you can’t see through the container so have to measure the water! Perhaps it would be easier to use a bottle for the concentrate that you can rinse a specific number of times to get the correct volume?

25 augustus 2025
Logo neat.

Antwoord van neat.

Hi There. Thanks for the helpful feedback and for your review. 💚

Beoordeeld met 5 van de 5 sterren

I'm a convert

So impressed been looking for a while then decided to purchase washing up liquid and toilet cleaner.
From someone who wanted a dishwasher and hated washing up. I know love doing it. Just spray on dishes saucepans even air fryers pan. Wipe away and rinse the smell is lovely and the items really come up clean and sparkly. Even the cats dried on food dishes that I used to have to soak. Plus the rinsing water gets chucked on the garden in this dry weather. Toilet cleaner again smells amazing toilet bowl sparkles and the fact it sprays under the rim
A quick spray leave for 5 mins then brush. The prices are good when I worked out how much I normally use in washing up liquid and toilet cleaner. I am a convert and recommend these products. Will be trying others in the range soon.

15 augustus 2025
Review zonder uitnodiging
Logo neat.

Antwoord van neat.

Hi Karen. Thanks so much for your feedback. 💚

Beoordeeld met 3 van de 5 sterren

Good value

Lovely smell when using this product but then it's gone does not linger for long, however loving the fact it's all natural and good value for money.

23 juli 2025
Logo neat.

Antwoord van neat.

Hi Dawn. Thanks so much for your feedback. 💚

Beoordeeld met 5 van de 5 sterren

Fabulous products Using the toilet foam cleaner and anti…

Using the toilet foam cleaner and anti bacteria bathroom cleaner and the floor cleaner all fab and smell fabulous the bathroom cleaners are powerful and clean toilet well. Also got washing up liquid too which ive not tried yet but I'm sure it will be good as all others are.

22 juli 2025
Logo neat.

Antwoord van neat.

Thanks, Poppy. 💚

Beoordeeld met 1 van de 5 sterren

I do not like the handwash

I do not like the handwash, no moisturiser in it and it leaves a film over my hands that is hard to wash off.

23 juli 2025
Logo neat.

Antwoord van neat.

Hi Lynne. We are really sorry to hear this. We have received lots of feedback to say our foaming hand wash has improved skin quality, but we know each person's allergens are unique. We really appreciate the feedback. 💚

Beoordeeld met 5 van de 5 sterren

Very worthwhile products

Each Neat product that I have used has worked really well and all smell amazing. I have purchased , antibacterial cleaner, toilet cleaner and floor cleaner.

21 juli 2025
Logo neat.

Antwoord van neat.

Thanks, Karen. 💚

Beoordeeld met 4 van de 5 sterren

Mixed feelings, but more positive than not. I think.

I like Neat products, and I first got them in my local supermarket. The pastel packaging and aluminium bottles attracted me, as did the fact that they're green. I'm too lazy to read the labels, so I trust their advertising.
I was a tad disappointed that now some bottles are plastic, but it is what it is. My favourite products are hand soap, washing-up and toilet sprays. Products I wouldn’t recommend are body (shower) and floor cleaning - shower because you need a lot of it for a single wash, and the floor one seems not different from squirting just plain water.
Multi-surface, bathroom, shower and glass are still pending further testing - but shower and bathroom don’t seem promising.

25 juli 2025
Review zonder uitnodiging
Logo neat.

Antwoord van neat.

Hi Alex. Thanks for your review. Our floor cleaner, toilet cleaner and foaming washing-up spray are all made from post-consumer recycled plastic, getting a new lease of life. We selected this option as an aluminium bottle was not an option for the triggers on these bottles, and for the best performance of the product. We continue to keep this under review and really appreciate your feedback. 💚

Beoordeeld met 5 van de 5 sterren

Excellent product

From start to finish I received great service, and the product smelled divine!

25 juli 2025
Logo neat.

Antwoord van neat.

Thanks, Samantha! 💚

Beoordeeld met 5 van de 5 sterren

Great customer service

Very fast response from customer service to questions and very happy with the answers from friendly people.

26 juli 2025
Logo neat.

Antwoord van neat.

Hi Ian.

Thank you for your review! Have a neat day!✨💚

Beoordeeld met 5 van de 5 sterren

Arrived quickly

Arrived quickly. Lovely fragrances. Everyone comments that uses the bathroom. Will keep subscribing

19 juli 2025
Logo neat.

Antwoord van neat.

Hi Theresa.

Thank you for your review! Have a neat day!✨💚

Beoordeeld met 5 van de 5 sterren

The product is far superior to others…

The product is far superior to others on the market. The refillable containers are very stylish and robust. I gave a washing up liquid to my neighbour and she is a convert. I just love the whole concept. I have ordered refills and it’s great they take up little room in the cupboard. A genius idea and I hope your business last long.

7 juli 2025
Logo neat.

Antwoord van neat.

Hi Cheryl.

Thank you for your review! Have a neat day!✨💚

Beoordeeld met 5 van de 5 sterren

Great

Great cleaning products, reliable shipping :)

24 juli 2025
Logo neat.

Antwoord van neat.

Hi Customer.

Thank you for your review! Have a neat day!✨💚

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