Netgrid Reviews 

I needed to find new hosting for the infrastructure. I rented a Bulgarian VPS server from them around 01.10.2026. Everything was fine. Around 10.10.2026, I decided to get a German VPS from them. Almost immediately I noticed that the new server’s IP address was blacklisted and unavailable for connection.

I started looking into how to change the IP and saw that they charge €2.9 for one replacement, while giving no guarantees whatsoever. I didn’t feel like playing roulette. I started researching how to request a refund so I could recreate the server. It said I needed to delete it and then contact support.

I wrote to support that I hadn’t used the server for even an hour, deleted it as you instructed, and received a refusal. Because according to their rules, the refund window only applies to the first purchase within three days. The first purchase on my account was the server in Bulgaria.

After a long conversation, support also added that they are only responsible for their own infrastructure and don’t care how it will be accessible from outside. They don’t check their IPs. From this it follows that they can easily change routing settings, and you’ll get a server that won’t be accessible, and you’ll get no refund at all. Their rules are designed to scamming.

The connection speed of 2 megabits per second is TOP‑tier garbage! Stay away from this joke of a hosting provider — it’s absolutely not worth it. The connection drops constantly, around 100 times a day without exaggeration. There isn’t even any statistics in the dashboard, literally none, because the server is throttled to death. A well‑deserved ‑5 stars.

I ordered a VPS in the Poland location in July 2026. The server worked correctly for the first few days, then Google started resolving the IP as Russian, which made it unusable for my intended purpose. All other geolocation databases continued to show Poland correctly, but Google uses its own internal data.

I opened a support ticket within 72 hours of activation. The next day, support offered in writing to replace the IP with one from a different range at no cost, and asked me to confirm. I confirmed immediately. Over the following day I was repeatedly told the change was "in motion."

Then they retracted the offer, stating they "do NOT offer an IP-address replacement service," and cited their 3-day refund window as expired. That window had passed while I was waiting for them to deliver the fix they promised.

When I requested a refund, they acknowledged eligibility and asked me to delete the service first. When I asked for written confirmation of the amount, they escalated, then closed the ticket and refused the refund, claiming "the IP address is as expected" despite having offered to replace it two days earlier.

Their refund policy includes a processing fee of €3.00 + 14% of the transaction. On a small payment this fee nearly equals or exceeds the refund, making it effectively zero.

The company could improve by not making promises they cannot keep, not closing tickets while a refund request is active, and waiving the processing fee when the refund request was made within the eligible window.