Customer service is 2nd to none. My order appeared to go a stray it was waiting 7 days to be scanned in by Royal Mail. I contacted CS and received a call and an email apologising for this delay. Karen... Toon meer
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Lees wat reviewers zeggen
This was a gift for my nephew and his parents said he is enjoying it all thoroughly. Very happy and super cute. I said in my review on Etsy I would be buying another for my new nephew but in fact it’s... Toon meer
Expérience catastrophique. Pyjama commandé et payé. La banque me confirme qu'ils ont bien reçu l'argent. Le site(chat en ligne)me dit d'une manière plutôt arrogante, que non, qu'ils ne peuvent rien... Toon meer
Bedrijf heeft geantwoord
Beautiful items, quick delivery and very responsive to messages. I spent over £60 which includes a free pair of mittens but they were unfortunately sold out of the colour I would have picked so they i... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
51 reviews
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Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Neutrumbear
Love this company, Beautiful baby clothes, excellent quality & very nice packaging. Fast delivery. I would highly recommend, I will definitely buy from them again.
7 maart 2026
Review zonder uitnodiging
Great product, liked so much we ordered another one!!!
Great product, really good quality! I ordered this comforter for my new grand baby as a gift, as my granddaughter already had one. Liked them so much I have now also ordered a personalised one for my granddaughter as a spare. Lovely company to deal with.
6 maart 2026
Review zonder uitnodiging
Absolutely beautiful hat
Absolutely beautiful hat, delivery really fast and great service
25 februari 2026
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Gorgeous items and fantastic customer…
Gorgeous items and fantastic customer service. Highly recommend.
1 maart 2026
Review zonder uitnodiging
Baby shower gift
I purchased a gorgeous gift set for a baby shower. It's excellent quality and beautifully packaged. Very impressed 💙
1 maart 2026
Review zonder uitnodiging
I have had the most lovely 3 piece set…
I have had the most lovely 3 piece set personalise for my little miracle baby I was told I would never be able to have children so I really wanted something that will be a keepsake
Due to loosing my grandma in October her favourite colour was sage green I could not have asked for a better quality it has arrived exactly how I thought the tension to detail is amazing the quality is amazing I would really recommend to anyone I know having a baby💚thank you so much again I cannot wait to see my little boy in this beautiful set
26 februari 2026
Review zonder uitnodiging
Lovely quality outfit
Lovely little outfit for my 1st Great Grandson. Good quality. Can't wait to see him in it. Would definitely buy from this company again.
24 februari 2026
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Gorgeous outfits exactly like the…
Gorgeous outfits exactly like the images on the website and lovely material the personalised hats are adorable
20 februari 2026
Review zonder uitnodiging
Please be careful with this company
Please be careful with this company. They claim to deliver abroad, but don't take responsibility for any import fees/ don't provide refund if an item is returned to them. There's no warning on the website before ordering abroad, I would strongly recommend to buy from another, more professional company.
13 februari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
We are sorry to hear that you are unhappy, and I would like to provide full clarity on the situation.
Your order was dispatched from our main office in the UK. Import fees are not typically charged on our shipments, but when they are applied, they are set by the destination country and are the responsibility of the recipient. These fees are not included in our product or shipping prices. Some companies include these costs within their pricing, meaning customers still pay them indirectly. We choose to keep our pricing transparent rather than building potential import charges into every order, as we do not want to potentially overcharge customers unnecessarily.
To make delivery easier for customers in America & Canada, we have also opened a US office. Orders sent from our US location to customers within the USA and Canada are delivered within 2–3 working days and do not incur import fees, as they are shipped domestically.
Regarding refunds, we do offer refunds on returned items that are not personalised. As your order was personalised, it falls outside our refund policy, as personalised items cannot be resold.
We did offer alternative solutions to support you, including resending the parcel to the original destination or sending it directly to you so you could forward it on.
Beautiful set!
I bought a little bear baby grow, blanket, socks and hat. I paid a little extra for the hat and was so glad I did. It was such a beautiful little set, that arrived beautifully presented. My sister-in-law loved it. I would definitely use this company again.
30 januari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Great quality product
Great quality product. Just as described and fast delivery. Would recommend and will purchase again in the future.
7 februari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Insanely good quality would highly…
Insanely good quality would highly recommed would 100% buy from them again i have been using both mats everyday sevreal times a day and its still like it is brand new
7 februari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
I ordered through Etsy a babysuit…
I ordered through Etsy a babysuit 3pieces in green. The quality is amazing and the color is exactly what was shown on the pictures. I’m looking forward to see my babyboy in it once he joins us :)
3 januari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Perfect gift set for a baby
Lovely items, very well packaged, speedy delivery and overall great value for money
1 februari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
The item was a present for my friend's…
The item was a present for my friend's new born. She was very pleased with it.
1 december 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Amazing little outfit!
Absolutely beautiful outfit for my baby! Lovely quality! Amazing delivery!
30 januari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Customer services is a joke never got my items
Utter joke of a company asked if they could deliver to Estonia and they said yes. Never arrived when I asked for money back a woman called Amelia just responded with kisses at the end of her messages and then tried mocking me for using ChatGPT to tidy up my sentences because I was gonna take because I was taking them to court.
UPDTAE;
Utter lies would not reliever unless I paid them more money. I have now taken this shambles of a company to court.
Update: yes went to court and lost however they wanted me to lie to Esty and tell them the package was lost and to claim the money back.when it was not lost they had it but refused to send to me. So this is the kind of people you are dealing with. Dishonest.
And they still have my goods I paid for again this is the company that pretends to be NICE
6 januari 2026
Review zonder uitnodiging
Antwoord van Neutrumbear
This feedback is not accurate. Your order was dispatched within the stated timeframe. Delivery was attempted on 9 December at 3:45pm, however there was no answer at the address. The parcel was then held by the courier for collection or redelivery, but neither option was requested and it was subsequently returned to us.
Once the item was returned, we offered either redelivery or a partial refund, as the some of the items were personalised. This offer was declined, and you advised that you intended to pursue court action.
The item was not received due to the parcel not being collected or a redelivery being arranged, rather than any failure on our part to dispatch the order.
Update:
On 15 May, Sean James did take Neutrum Bear to court. After reviewing the evidence, the Judge ruled in Neutrum Bear's favour and dismissed the claim.
The court found that Sean James had refused to accept responsibility for attempting to resolve the matter and had declined the options offered by Neutrum Bear, including opportunities to receive either a full or partial refund.
As a result, the claim was dismissed, judgment was entered in favour of Neutrum Bear, and Sean James was ordered to pay Neutrum Bear's costs and expenses.
We are pleased that the Judge considered the facts, evidence, and documented communications before reaching their decision.
Neutrum Bear has always sought to resolve customer concerns fairly and reasonably, and we remain committed to providing excellent customer service.
Great product
Great product, seamless delivery and very happy customer! Perfect gift, arrived quickly and will definitely be using again.
4 oktober 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
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