Customer service is 2nd to none. My order appeared to go a stray it was waiting 7 days to be scanned in by Royal Mail. I contacted CS and received a call and an email apologising for this delay. Karen... Toon meer
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Lees wat reviewers zeggen
This was a gift for my nephew and his parents said he is enjoying it all thoroughly. Very happy and super cute. I said in my review on Etsy I would be buying another for my new nephew but in fact it’s... Toon meer
Expérience catastrophique. Pyjama commandé et payé. La banque me confirme qu'ils ont bien reçu l'argent. Le site(chat en ligne)me dit d'une manière plutôt arrogante, que non, qu'ils ne peuvent rien... Toon meer
Bedrijf heeft geantwoord
Beautiful items, quick delivery and very responsive to messages. I spent over £60 which includes a free pair of mittens but they were unfortunately sold out of the colour I would have picked so they i... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
51 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Quality and style spot on
This is the 4th time using this brand/company for their lovely baby sets. Its the perfect gift as a welcome to the world present. The parents have always come back and said they've loved the items. Very soft and quality items
2 oktober 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Great range of products with plenty of…
Great range of products with plenty of options and colours to choose from. The quality is what impressed me the most — even after a few washes, they still look brand new! I bought these at a trade show and received excellent customer service. I’ll definitely be back once I have another baby, haha!
6 september 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Excellent quality and lovely gift
Bought a gift for my friend’s baby and she absolutely loved it. She loved that it was bought from a small independent company too. Quality was better than expected for the price and the item was sent quickly. Will definitely be buying gifts from here again!
30 september 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Very poor quality
Order #33698
Order arrived in good time but the quality advertised and price charged, I am very disappointed. I washed my pram suit as per the washing instructions and the ears on the hood have all started coming unstitched, also the tassel muslin is now all frayed. Very disappointing for the price paid when I've not even had a chance to use them yet. I would avoid
11 augustus 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for your feedback. We are very sorry to hear about your experience, as this is not the standard we expect from our products.
All of our items are made from organic cotton and are designed to be high quality, durable, and gentle for babies. Each piece is carefully produced and inspected, so it is unusual for the ears on the hood to come unstitched or for the tassel muslin to fray after washing in line with the care instructions.
Had you contacted us directly, we would have been able to review this and help resolve it for you. We would still be happy to assist, so please contact us with your order number and photos of the items so we can assess this and advise on the next steps.
We take product quality very seriously and remain here to help.
Another chinese company
Another chinese company! Beware .. absolute rubbish .. nobody replies to emails or contact form
23 juli 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
We are very sorry to hear that you did not receive a response and apologise for any frustration this caused.
Neutrum Bear is a UK based business, with our team operating from Manchester. We also have a US office in Oregon to support our customers there. We can assure you that we are not a Chinese company.
Having reviewed the dates referenced, this coincided with a period where we were migrating our website to a new server. During this time, the contact form messaging facility was temporarily unavailable. Emails remained operational, and customers were also able to contact us via Instagram, however we appreciate that this disruption may have affected your experience.
We take customer service seriously and are always happy to help.
Expérience catastrophique.
Expérience catastrophique.
Pyjama commandé et payé.
La banque me confirme qu'ils ont bien reçu l'argent. Le site(chat en ligne)me dit d'une manière plutôt arrogante, que non, qu'ils ne peuvent rien faire pour moi et m'accuse limite de souhaiter obtenir un pyjama gratuit pour un bébé pour lequel je me bats pour sa survie car alitée en menace d'accouchement prématuré....Le tout malgré la preuve écrite du paiement par la banque
J'espère au moins que ma carte n'a pas été piratée à défaut de revoir cet argent ou ce pyjama....
1 augustus 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
We are very sorry to hear about your experience and understand how stressful this situation must have been for you.
We reviewed this matter at the time and provided evidence showing that we did not receive any order or payment associated with your details. Unfortunately, you were unable to provide an order number or order confirmation, which meant we had no record of a transaction within our system.
As we had not received any funds, we advised you to contact your bank directly and ask them to investigate the payment. Only your bank is able to trace the transaction and confirm where the funds were sent, and if necessary, arrange a recovery or refund.
We understand how concerning this situation is and remain happy to assist further if you are able to provide any additional information, such as an order confirmation or transaction reference.
Not impressed
Not impressed, placed order on 28th June, apparently order dispatched 3rd July 48 Tracked. No sign of package, no one responds to emails or online chat
9 juli 2025
Review zonder uitnodiging
Antwoord van Neutrumbear
We are sorry to hear that you feel this way and understand how frustrating delivery issues can be.
Our contact details are clearly listed on our website, and customers can also reach us via Instagram, where our team is available to assist with any queries. We always aim to respond as promptly as possible.
Unfortunately, with the limited information provided in this feedback, we are unable to locate or comment on your specific order. We would encourage you to contact us directly with your order number so we can investigate the tracking and assist you further.
Saved Christmas
I ordered a gift for my granddaughter a week before Christmas and it arrived for Christmas which was good. Next time I’ll get something personalised but this might take longer to arrive. Overall I’m pleased with the service and quality.
27 december 2024
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Wouldn’t shop here again.
The item description on their website is in accurate. The clothes size is definitely bigger than they should be.
Their water bottle doesn’t even come with a cleaning brush.
The quality of items is rather basic and they market it as luxury.
8 november 2024
Review zonder uitnodiging
Antwoord van Neutrumbear
We are sorry to hear that you were disappointed with your order.
Our sizing information is clearly provided on each product page to help customers choose the most suitable size.
With regard to the flask, a cleaning brush is not included, as this is not listed within the product description. We supply exactly what is shown in the product images and detailed in the description, so customers can see precisely what is included before purchasing.
If you would like assistance with your order, you are welcome to contact us directly and we will be happy to help.
Ordered on 8th September received part…
Ordered on 8th September received part of my order and still waiting on the rest. Contacted them twice but no reply poor customer service. avoid
8 september 2024
Review zonder uitnodiging
Antwoord van Neutrumbear
We are sorry to hear that you feel this way and apologise if you did not receive a response to your messages.
Orders are sometimes dispatched in separate parcels depending on stock location or item availability, and tracking details are provided for each shipment. We always aim to respond to customer enquiries as quickly as possible.
Unfortunately, with the limited information provided in this feedback, we are unable to identify your order or review the correspondence. Please contact us directly with your order number so we can check the status of the remaining items and assist you further.
Lovely product but not the right colour
Lovely product. But colour states beige…the product is cream/white. Customer service is atrocious….i have emailed and commented on Facebook but no reply has been received. I did not receive an email with the invoice no.i am going to return with my name and address and I hope get a refund.
17 september 2024
Review zonder uitnodiging
Antwoord van Neutrumbear
Thank you for your feedback. We are pleased to hear that you found the product lovely, but we are sorry to hear that the colour was not as you expected.
Our colour descriptions and product images are provided to reflect the item as accurately as possible, however screens and lighting can sometimes cause slight variations in appearance.
We also apologise if you did not receive a response to your messages. Our contact details are listed on our website, and customers can also reach us via Instagram. Having your order number allows us to assist much more quickly, and order confirmations are automatically sent by email at the time of purchase, so we would recommend checking your junk or spam folder if it was not received.
You are welcome to return the item with your name and address included, and once received, we will review this in line with our returns policy and process accordingly.
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