I had a problem with an awning I had bought from a different company who wouldn’t help. New Blinds were a supplier of the same awning, I rang them, made an instant appointment and they came on time a... Toon meer
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The blind seems to work well when fitted, and fitting was easy. I don't think the blind was manufactured correctly to my specifications but I could adapt it anyway. Also a problem occurred with the in... Toon meer
Bedrijf heeft geantwoord
The general product quality is very good design and materials but the finish could be better. Metal swarf and large burrs left on, and side channels 'stuffed' into each other deforming the bristles.... Toon meer
Bedrijf heeft geantwoord
Easy to measure when ordering and perfectly cut for our window. Assembly took only about 5 minutes. Since installing them, I can sleep every night with the window fully open—no mosquitoes and, most im... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!
Newblinds.co.uk - Blinds and Fly Screens
Geschreven door het bedrijf
- Customer Service
- Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.
Contactgegevens
Verenigd Koninkrijk
- customer.services@newblinds.co.uk
- newblinds.co.uk
4,2
Goed
2K reviews
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Good quality
The blind seems to work well when fitted, and fitting was easy. I don't think the blind was manufactured correctly to my specifications but I could adapt it anyway. Also a problem occurred with the initial delivery which never arrived.
31 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback. We’re sorry to hear that you feel the blind may not have been manufactured correctly.
As the blind is working well once fitted, we would recommend getting in touch with our Customer Services team customer.services@newblinds.co.uk who will be able to look into the issue further and advise you on the next steps.
They can review the details of your order and help resolve any manufacturing concerns.
Antwoord van Newblinds.co.uk
Thank you for taking the time to leave a review this is much appreciated
Excellent fit easy to install and quick…
Excellent fit easy to install and quick delivery
25 september 2026
Antwoord van Newblinds.co.uk
We are delighted to hear you're pleased with the quality and found the blinds easy to install. 🙂
We hope to serve you again soon!
Great product delivered promptly.
Great product delivered promptly.
They work extremely well keeping all the bugs out, couldn't be better!
14 september 2026
Antwoord van Newblinds.co.uk
HI Stephen,
Thank you for your feedback! We're delighted to hear that you're pleased with the product and that it's working so well at keeping the bugs out. We really appreciate your kind words and support!
Awning adjustments…
I had a problem with an awning I had bought from a different company who wouldn’t help. New Blinds were a supplier of the same awning, I rang them, made an instant appointment and they came on time as stated. They spent time making the necessary adjustment and clearly knew their stuff and resolved the issue.
A great experience with a new company to me, a very professional set up.
8 september 2026
Review zonder uitnodiging
Isn't fully closed on all sides
I can see the quality is great for someone looking for an anti-insect protection, but i spent over £600 on pet-safe frames to find out that both sides arent attached to anything (you can put your whole arm through it) which is rrally disappointing as nowhere would it state that it comes like this.
11 september 2026
Antwoord van Newblinds.co.uk
Hi Lana,
Thank you for your review. I’m glad you’re pleased with the quality.
I do want to clarify the order sequence, as your review may give the impression that you discovered how the sides work only after spending over £600. You initially ordered and received one screen, costing around £185. After receiving it, you placed a separate, much larger order for four more screens. The side-channel design was the same on all five.
Separately, I’d also like to clarify that we do not describe these as “pet-safe frames.” They are retractable insect screens fitted with stronger, more tear-resistant pet mesh, as explained on the product page. The page also explains that the screen is not intended as a secure barrier for keeping pets indoors and recommends supplementary measures if that is the aim.
To open and close the screen, the hem bar and mesh need to move freely within the side channels, so the mesh is not mechanically fixed to them. Based on your feedback, I will update the product page to explain this aspect of the design more clearly.
If you have any further questions, please feel free to contact me directly. My contact details are below.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Tim.Pendleton@newblinds.co.uk
Easy to measure when ordering and…
Easy to measure when ordering and perfectly cut for our window. Assembly took only about 5 minutes. Since installing them, I can sleep every night with the window fully open—no mosquitoes and, most importantly, no spiders! :P
10 september 2026
Antwoord van Newblinds.co.uk
Thank you so much for your lovely feedback, we really appreciate it. I’m glad to hear the measuring and assembly were nice and straightforward, and that the screen fits your window perfectly. - no mosquitoes and no spiders sneaking in. That’s exactly what they’re designed for.
Thanks again for taking the time to share your experience.
Product as ordered
Product as ordered, but sustained minor damage due to poor packaging, plus pelmet covers for venetian blinds are jus stick on pads and not clips like other brands I've purchased
16 juli 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback. I’m really sorry to hear the product sustained minor damage due to the packaging. Please could you report any damage — including images of the affected areas — to customer.services@newblinds.co.uk so the team can look into this for you.
Useless Product, No Help
I purchased a roller fly screen (Order H2D‑F6E7) and unfortunately the experience has been very disappointing. The standard mesh is not safe for my cat, and I later learned that the PET‑resistant mesh cannot be made in the drop size I need. This means the product is completely unusable for my home.
I asked for help, alternatives, or a return, but none were offered. I was not given any practical solution for pet safety, even though this was essential for me. As a result, the screen has remained unused in its box since the day it arrived, and I cannot benefit from it at all.
I expected clearer guidance and more support, especially when the product cannot be adapted or used safely. Overall, the experience has been frustrating, and I am left with an item I cannot use.
2 september 2026
Antwoord van Newblinds.co.uk
Hello Marjan,
Thank you for your review.
The product that you purchased originally is the standard roller fly screen, which is not advertised as being pet friendly. This is not a useless product - but I do understand and sympathise that it is not suitable for your use.
You contacted us after receiving the screen to ask if the mesh could be changed to the claw resistent
You exchanged a series of messages with our customer services team. We provided some advice to you on the basis that the claw resistent mesh is only claw resistent. The mesh and the screen should not be assumed to act as a safety barrier, and other safety precautions should be taken if there is any doubt. And this is clearly stated on the product page.
I have emailed you directly to see if I can understand more about your specific situation to see if there is anything else we can do to help. But you have not yet responded.
Please reply to my email when convenient.
Best wishes
Tim Pendleton
Managing Director
Newblinds.co.uk
Blind came missing drilled fitting…
Blind came missing drilled fitting holes on the support arms for front fitting although I paid extra for these and only one top bracket. I did not hear back from their support service and had to deal with the issues myself
1 september 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback, and I’m very sorry for the issues you experienced with the fitting holes and missing bracket.
I just wanted to note that we did reply to your message on 03/09, but it looks like we have not received a response
Regarding the extra charge for the face‑fitting configuration, we will of course issue a refund for this, as the blind arrived without the correct drilled holes.
Thank you for bringing this to our attention, and again, my apologies for the inconvenience caused.
The new blind is well made and works…
The new blind is well made and works efficiently. The customer services were very helpful but the time it took to receive the blind was longer than originally estimated when the order was placed.
31 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback. We're pleased you're happy with the blind and our customer service. We apologise for the longer -than-expected delivery time and appreciate your patience. We hope to serve you again in the future. 🙂
Speedy delivery no fuss and very easy…
Speedy delivery no fuss and very easy to deal with
31 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your feedback! We're glad everything went well with your order. We hope to serve you again in the future.
🙂
Supplied with a missing part?
After a great first purchase experience the second blind arrived with what I believed to be a missing part (compared to the first blind). I used web based contact to ask for missing piece to be posted asap. Got a "sorry but we’re really busy" message 5 days ago. After making a fuss they have remade contact and it is being sorted.
26 augustus 2026
Antwoord van Newblinds.co.uk
Hi David,
Thanks for the review. I have looked in our customer services inbox and have located your email of Tuesday at 11.08.
We have replied to this email twice on the Tuesday (11.14 and 13.20)
I will forward you these responses by email. However, if there remain any further questions, you can reply directly to me and I'll ensure they are looked after also.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk Limited
The general product quality is very…
The general product quality is very good design and materials but the finish could be better. Metal swarf and large burrs left on, and side channels 'stuffed' into each other deforming the bristles. I basically finished it off my self. Other wise these are incredible good value for money and should last.
Also good tension on 'Midge' rated screen so it can be mounted horizontal.
I did a lot of research and you won't find better value for the price
4 september 2026
Antwoord van Newblinds.co.uk
HI Paul,
Thank you for your detailed feedback. We're glad you're happy with the overall quality and value for money. We're sorry about the burrs and finishing issues and will pass your comments to our quality team for review. We hope to serve you again soon! 🙂
No-drill roller fly screen leaves large gaps
I fitted a roller fly screen (the type that requires drilling) in 2022 and was very happy with the product. Hence I ordered two no-drill roller fly screens on the 7-July-2026 which I thought would be particularly convenient for window with the tiled recess. However the no drill design leaves significant gaps even though the measurements are correct.
The instructions on the website stated that we only need to provide the shortest window measurement but there is a 10mm difference between the longest and shortest drops. The blinds were pre-cut to the shortest length hence the significant gap on the longer side. Also, the brush on the no-drill blinds is much shorter compared with the drilled version.
I contacted New Blinds and they said that they do not have anything to offer that can cover the gaps created by the feet. However I was informed via an email on the 4-Aug-2026 that they can send a new pair of uncut side channels with cutting instructions so that I can fit them myself to minimise the gaps. I contacted New Blinds again on the 11-Aug-2026 as I still have not received the side channels. I received an email on the 13-Aug-2026 stating that the side channels would be dispatched on the same day. Up to now, no side channels were delivered.
It is stated on their website that "if your measurements are wrong, we'll put it right at no extra charge." This promise has certainly not been followed.
I have sent further email on 1-Sep-2026 with no response and when ringing the customer service telephone number, it rang off immediately implying that the phone line is no longer active.
28 juli 2026
Antwoord van Newblinds.co.uk
Hi Tim,
Thank you for your review.
Please accept my apologies that you've not had a response or received the spare parts.
You are quite right. If there are any measurement issues with this product, we will correct the issue at our expense.
I will look into this straight away and contact you directly to resolve.
Please accept my apologies again.
Tim
I've just received your review and have had a look in our customer services inbox to see the correspondence between yourself and Anna.
I'm sorry that you have not received a reply or the side channels in question. I cannot see any reason why you should have not received a response. Please accept my sincere apologies.
Anna is on leave at the moment, but I've cc'd my operations manager, Gemma who will follow up with the fabricator tomorrow in order to check on the status of the parts requested and ensure you receive them.
If you do have any more difficulty or any questions, please feel free to contact me directly by reply.
Please accept my apologies again.
Black insect screen is unconspicuous.
The windows roller insect screen is easy to install and works as intended. The black mesh screen is not conspicuous and is not blocking the view out of the window, exceeding my expectation. Highly recommended.
21 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your great review! We're delighted you're happy with the insect screen and it's discreet design. We really appreciate your recommendation. 🙂
AVOID!
Key parts of the blind were missing, rendering the blind useless. 2 months spent trying to get missing parts replaced.
Supplier unable to supply, despite multiple promises to deliver.
Customer support is via email only. Unable to actually speak to a customer support operative.
19 augustus 2026
Antwoord van Newblinds.co.uk
Hello Vaughan,
Thank you for taking the time to leave your feedback.
Having reviewed the correspondence, I completely understand your frustration. The bottom brackets were missing from your order, leaving you unable to use the blind, and it has taken far too long to resolve.
We repeatedly asked the manufacturer to send replacement brackets directly to you and were told they had been dispatched. We have since discovered that they were mistakenly sent to our invoice address rather than your delivery address.
The brackets have now been forwarded to you by my colleague. I am very sorry that it has taken so much time and effort on your part to reach this point.
Our Operations Manager is currently in touch with you, and I have asked her to arrange a partial refund as an apology for the delay and inconvenience caused.
Please accept my personal apologies for the poor experience you have had.
Best wishes,
Tim Pendleton
Managing Director
Newblinds.co.uk
Brilliant roller flyscreens
Ordered a couple of roller flyscreens for the kitchen and I'm so pleased with them I ordered another for the lounge. They arrived exactly to my specification and fitted perfectly. They are smart and unobtrusive and straight forward to fit. Highly recommended
28 augustus 2026
Antwoord van Newblinds.co.uk
HI Pauline,
Thank you so much for your fantastic feedback! We're delighted you're pleased with the flyscreens and that they fitted perfectly. We appreciate your recommendation. 🙂
Excellent customer service
Their customer service from start to finish was faultless. It was only via email but Gemma always got back to me and helped with my numerous questions from ordering through to fitting.
The blind is just what I wanted so thank you.
17 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your lovely feedback! We're delighted Gemma could assist you throughout and that you're happy with your blind. We truly appreciate your kind words! 🙂
Pet safe mesh fly screen
I ordered the pet safe fly screens for two bedroom windows. They arrived a week later than originally stated on the website but completely understandable given the very hot weather we experienced. The company were inundated with orders. Well worth the wait, they are great quality, my husband had no issues fitting them. My cats can't get out and can't damage the mesh. They gave up trying after a couple of days. I will be ordering more before next Summer most definately.
4 augustus 2026
Antwoord van Newblinds.co.uk
Thank you for your wonderful review! We're delighted to hear you're happy with the quality and that the pet-safe screens are working so well. We really appreciate your patience and look forward to helping you again next summer! 🙂
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